Wayland10
DIS Veteran
- Joined
- Jun 30, 2018
- Messages
- 656
Hi folks,
I have a really wonderful problem to have. The backstory is less wonderful- we returned from Disney last week, and one night after leaving the MK fireworks for Beach Club Villas where we were staying we witnessed a contract bus driver (not a Disney bus) being verbally abusive to a family with a special needs child. He was rude and demeaning, and tried to force the child’s family to seat them with my husband, a total stranger, so he could fill every seat, despite the fact that this child’s family was clear that it wasn’t something their child could handle. Meanwhile my ten year old would also have been seated with strangers, although that was less of an issue, we wouldn’t have been able to supervise them at all. There were plenty of empty seats at the front of the bus that the driver refused to allow us to fill.
The driver also refused to give his name or wear a mask. The man had absolutely no business driving anyone, much less at Disney! My husband was furious, and when we got off the bus he went to complain. There were at least three families in line- ours, the family with the child, and a third family who had boarded before us and had been forced to take their child out of a wheelchair to carry them to- you guessed it, the back of the bus to fill every seat!
Once the manager at the Beach Club heard our story he was quick to react and took down all the details, and made a call that hopefully got the jerk of a driver away from guests and the public.
Two days ago we received an email that Disney was comping us a return visit- ten free nights in a two bedroom villa at either Animal Kingdom Lodge, Boulder Ridge, Beach Club, Boardwalk Villas, or Bay Lake Tower. We’ll need to wait until after owners at those resorts book, of course, but assuming that all are available, which would you choose and why? We own at AKL and Hilton Head, and aside from those have only stayed at Beach Club, which… my kids didn’t love, surprisingly.
Due to schedules we need to travel in mid-late August next year. The party will be two adults and two early teen/tween children, although we might bring friends they won’t be able to commit until at least next March.
Short version: After an awful experience with a Disney contracted bus driver, we’re being comped a long stay and want advice on where to book.
To be clear, Disney acted promptly and I hope appropriately when they were told about the issue, but I hope they spend more time screening people who come into contact with their guests. I don’t know if the guy was fired, but I think he should have been. Compensation to the impacted families was generous.
I have a really wonderful problem to have. The backstory is less wonderful- we returned from Disney last week, and one night after leaving the MK fireworks for Beach Club Villas where we were staying we witnessed a contract bus driver (not a Disney bus) being verbally abusive to a family with a special needs child. He was rude and demeaning, and tried to force the child’s family to seat them with my husband, a total stranger, so he could fill every seat, despite the fact that this child’s family was clear that it wasn’t something their child could handle. Meanwhile my ten year old would also have been seated with strangers, although that was less of an issue, we wouldn’t have been able to supervise them at all. There were plenty of empty seats at the front of the bus that the driver refused to allow us to fill.
The driver also refused to give his name or wear a mask. The man had absolutely no business driving anyone, much less at Disney! My husband was furious, and when we got off the bus he went to complain. There were at least three families in line- ours, the family with the child, and a third family who had boarded before us and had been forced to take their child out of a wheelchair to carry them to- you guessed it, the back of the bus to fill every seat!
Once the manager at the Beach Club heard our story he was quick to react and took down all the details, and made a call that hopefully got the jerk of a driver away from guests and the public.
Two days ago we received an email that Disney was comping us a return visit- ten free nights in a two bedroom villa at either Animal Kingdom Lodge, Boulder Ridge, Beach Club, Boardwalk Villas, or Bay Lake Tower. We’ll need to wait until after owners at those resorts book, of course, but assuming that all are available, which would you choose and why? We own at AKL and Hilton Head, and aside from those have only stayed at Beach Club, which… my kids didn’t love, surprisingly.
Due to schedules we need to travel in mid-late August next year. The party will be two adults and two early teen/tween children, although we might bring friends they won’t be able to commit until at least next March.
Short version: After an awful experience with a Disney contracted bus driver, we’re being comped a long stay and want advice on where to book.
To be clear, Disney acted promptly and I hope appropriately when they were told about the issue, but I hope they spend more time screening people who come into contact with their guests. I don’t know if the guy was fired, but I think he should have been. Compensation to the impacted families was generous.
