MyMagic+ and FastPass+

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I don't think even most people in this thread are saying it is all of their clients, or most of their clients feeling this way. I took the prevailing response to be more just interest that the travel agents are also seeing a mixed bag of responses, just like there is here. I can't count the number of times I've personally been told here that we here on the dis are a small minority of Disney's clientele and that we aren't representative of the average guest.

Some travel agency clients love it. Some don't care. Some dislike it.
Some DISers love it. Some don't care. Some dislike it.

Sounds to me like the DIS may not be all that different from the average guest on this issue. That's what I got out of this, anyway.

If that is, in fact, what the consensus of the posters on this thread is, then I have nothing else to say on the subject. I would have been absolutely stunned to hear a travel agent say that they don't get mixed feedback from their clients.
 
Interesting that the anti-FP brigade listen to a 45 minute podcast and then spend the next 4 days patting themselves on the back as if they have somehow been vindicated in some sort of odd conversation between 4 or 5 "different" posters who keep bumping their own thread and then complaining because their are no pro FP people to fight with. I am not sure if it is more sad or funny but I would lean towards sad.
 
Interesting that the anti-FP brigade listen to a 45 minute podcast and then spend the next 4 days patting themselves on the back as if they have somehow been vindicated in some sort of odd conversation between 4 or 5 "different" posters who keep bumping their own thread and then complaining because their are no pro FP people to fight with. I am not sure if it is more sad or funny but I would lean towards sad.

Thanks again for adding your usual valuable wisdom to the discussion.:rotfl2:
 
If that is, in fact, what the consensus of the posters on this thread is, then I have nothing else to say on the subject. I would have been absolutely stunned to hear a travel agent say that they don't get mixed feedback from their clients.

I would too. And yet, I have read many posts on the DIS with people saying that average Disney goers absolutely love FP+, that the only people who don't like it are those who were uber users of the legacy system and don't like change, that the DIS is not representative of how average Disney goers feels, etc(I'm not saying that was anyone in this thread, just that I've seen those posts).

What I took out of the podcast is that there is a wide range of feelings on FP+ from everyone - DISBoarders and average Disney goers alike. Which is something I have said many times on this board, and many times I've been told no that isn't the case at all, that only a very few people dislike FP+ and that the average guest absolutely loves it. I think this podcast does a good job of dispelling that extreme and highlighting that there is, in fact, a wide range of responses to it in the "average Disney-goer" world just as there is a wide range here on the DIS.
 

Why did someone say there are now "hours long" waits for PotC?

When Kevin said he wouldn't mind paying for a fast pass service, wouldn't this go against his belief that WDW is for everyone?

From personal experience, there was an hour long wait for PotC last Spring break. I would report experience from my October trip, but the ride was broken every time we tried to ride.

My real question is though, why would paying for FP make WDW not for everyone? People would still have tickets, everyone could still come. This statement doesn't make sense to me.
 
I would too. And yet, I have read many posts on the DIS with people saying that average Disney goers absolutely love FP+, that the only people who don't like it are those who were uber users of the legacy system and don't like change, that the DIS is not representative of how average Disney goers feels, etc(I'm not saying that was anyone in this thread, just that I've seen those posts).

What I took out of the podcast is that there is a wide range of feelings on FP+ from everyone - DISBoarders and average Disney goers alike. Which is something I have said many times on this board, and many times I've been told no that isn't the case at all, that only a very few people dislike FP+ and that the average guest absolutely loves it. I think this podcast does a good job of dispelling that extreme and highlighting that there is, in fact, a wide range of responses to it in the "average Disney-goer" world just as there is a wide range here on the DIS.

If you have heard things like that you haven't heard them from me. I agree those kinds of extreme, overbroad statements do nothing to advance the discussion. Neither do the same kinds of comments that you hear from some opponents of FP+. Such as, the only people who like FP+ are people who like to sleep in, people who are satisfied doing 3 rides a day without long lines, and people who enjoy planning every minute of every day.

I didn't need a 45 minute podcast to tell me that different people have different opinions about FP+, and that those differences of opinion are going to occur in all sorts of subcategories of guests: locals, people who travel long distances to visit, first time and infrequent visitors, people who visit for several weeks every year, etc.
 
If you have heard things like that you haven't heard them from me.

I thought saying this:
(I'm not saying that was anyone in this thread, just that I've seen those posts).

made it clear I wasn't referring to anyone in this thread.

I didn't need a 45 minute podcast to tell me that different people have different opinions about FP+, and that those differences of opinion are going to occur in all sorts of subcategories of guests: locals, people who travel long distances to visit, first time and infrequent visitors, people who visit for several weeks every year, etc.

On other podcasts, Pete has highlighted FP+ as a very good thing, and highlighted the positives of the system - also dispelling the extremes on that side of the discussion (that you made reference to in your post). So, as I said, I found this particular podcast to be good for dispelling the extremes on the other side as well.

I don't *need* a podcast to tell me that the extreme talk isn't representative either. I don't use the extreme talk for a reason - I don't believe it. However, there are clearly people out there who are using those extremes, and I found the podcast to do a good job at addressing that.
 
From personal experience, there was an hour long wait for PotC last Spring break. I would report experience from my October trip, but the ride was broken every time we tried to ride.
My real question is though, why would paying for FP make WDW not for everyone? People would still have tickets, everyone could still come. This statement doesn't make sense to me.
From personal experience, we only saw POTC wait time at 30 min as the longest during first 2 weeks of Dec. Was running everyday we went by.:goodvibes
 
From personal experience, there was an hour long wait for PotC last Spring break. I would report experience from my October trip, but the ride was broken every time we tried to ride.

My real question is though, why would paying for FP make WDW not for everyone? People would still have tickets, everyone could still come. This statement doesn't make sense to me.

They said "hourS long", not hour long.

Kevin has stated in the past that he would hate it if park benefits were tied to resort level. He finds it undemocratic of Disney to reward higher paying guests with in-park experiences. To me, having a "pay for" system would be very similar, it's only really available to the guests who can afford it.
 
Dumb? Does magic band tie into a a finger scan as well . . . . .
 
Your observations point to one of the most difficult challenges a company can ever face. It's when their customers don't like or even "hate" their product but can't articulate why or offer reasons that aren't even true. It's an emotions based customer psychology that once formed is almost impossible to correct.

Whatever the motivation, inaccurate statements are not helpful to the listeners of these Disunplugged "experts".
 
Whatever the motivation, inaccurate statements are not helpful to the listeners of these Disunplugged "experts".

Inaccurate statements aren't helpful to anyone. But that wasn't the point.

Consider that "I paid $50 for a steak dinner" would be a fact and "I did/didn't like my steak dinner" an emotional opinion.

People who like or don't like something often volunteer or are asked to articulate why. Their articulations may not be exactly correct or accurate because they are simply but always an attempt by the individual to explain why they feel that way.

Those who counter such viewpoints, whether "like" or "dislike", focus on pointing out how the reasons for the emotion are false or inaccurate or not representative of others - yet that does nothing to impact the emotion itself.

In other words, the reason this continues to be an often discussed topic on the DIS for several YEARS now is because both those who like it and those who don't struggle to articulate the emotion itself. And that was my point - it's difficult for any company to capitalize on the good or improve the bad when the root cause is an emotion. In the case of WDW, their own continued efforts to survey guests in and out of the parks on the same aspects of a program who's fundamental elements haven't changed in over a year indicate to me that they are still trying to translate the emotional aspects of why someone would like or dislike the current arrangement into tangibles.

So the fact remains there is apparently enough of a divide on the matter that Disney themselves continues to spend enormous resources to determine why - something I don't believe they would continue to do if just a handful of people on an internet forum didn't "like" their program. And if Disney hasn't been able to figure it out yet, there's not much hope any of us here have either.
 
I thought saying this:


made it clear I wasn't referring to anyone in this thread.



On other podcasts, Pete has highlighted FP+ as a very good thing, and highlighted the positives of the system - also dispelling the extremes on that side of the discussion (that you made reference to in your post). So, as I said, I found this particular podcast to be good for dispelling the extremes on the other side as well.

I don't *need* a podcast to tell me that the extreme talk isn't representative either. I don't use the extreme talk for a reason - I don't believe it. However, there are clearly people out there who are using those extremes, and I found the podcast to do a good job at addressing that.

I thought you might find this Dis Unplugged Disneyland edition's podcast interesting:

http://www.disunplugged.com/2015/01/06/dis-unplugged-podcast-010415-disneyland-show/

They start discussing the topic 12:25 - 26:00
The hosts discuss FP+ coming to DLR and their experiences with FP+ while visiting WDW. Once again, they are giving their own opinions, but I don't think they enjoyed FP+ at WDW and this is from a tourist perspective.
 
Inaccurate statements aren't helpful to anyone. But that wasn't the point.

Consider that "I paid $50 for a steak dinner" would be a fact and "I did/didn't like my steak dinner" an emotional opinion.

People who like or don't like something often volunteer or are asked to articulate why. Their articulations may not be exactly correct or accurate because they are simply but always an attempt by the individual to explain why they feel that way.

Those who counter such viewpoints, whether "like" or "dislike", focus on pointing out how the reasons for the emotion are false or inaccurate or not representative of others - yet that does nothing to impact the emotion itself.

In other words, the reason this continues to be an often discussed topic on the DIS for several YEARS now is because both those who like it and those who don't struggle to articulate the emotion itself. And that was my point - it's difficult for any company to capitalize on the good or improve the bad when the root cause is an emotion. In the case of WDW, their own continued efforts to survey guests in and out of the parks on the same aspects of a program who's fundamental elements haven't changed in over a year indicate to me that they are still trying to translate the emotional aspects of why someone would like or dislike the current arrangement into tangibles.

So the fact remains there is apparently enough of a divide on the matter that Disney themselves continues to spend enormous resources to determine why - something I don't believe they would continue to do if just a handful of people on an internet forum didn't "like" their program. And if Disney hasn't been able to figure it out yet, there's not much hope any of us here have either.

Lake, I understood the point you were making the first time. I would understand if these were regular people airing their frustrations on a message board, but they're not.



The Disunplugged podcast was my first WDW informative outlet I used, I trusted them to provide factual information. Now, after this particular podcast I'm starting to question that trust. At the beginning of the podcast Dustin stated this episode was to be a refresher course on all things My Magic+, but yet they got some basic information wrong and were misleading on others. Here is a list of the comments I took issue with:

4:34 Kevin: The idea that you have to pick a or you can pick a time months in advance to go see the haunted mansion.

13:15 Rino: You go through and you look and there are no fast passes available, and what's kind of terrible is that if I did book it three months ago...

13:42 Kevin: Don't you think it's forcing people to become dependent on their phones. (This was partially rebutted)

15:15 Kevin: (Referring to magicbands) But there's a difference, you bought a ticket and now you have to buy something to use your ticket. (This was rebutted)

17:02 Kevin: That is only for a short time. Like if you buy the Darth Vader one it doesn't do that all the time. Those are limited time events.

25:35 Kathy: I think back to how it was on vacation with my kids, and I would ask them "what's the one attraction that you want to ride?", and then we would make sure that we did those. Well now if you only have three, I mean it was easy for me, I only had three kids, so I would get those three. But what if you have 4 or 5 or 6 people in your family that want to ride different things in the park. Now, how do you say to little Johnny "hey, we're going to do space mountain instead of carousel of progress?".

26:43 Kevin: It's great that it works for you, that you can plan your trip six months out.

28:30 John: Like Pirates. There would be waits but it would never really seem like you waited for pirates, it was a fast moving ride. Now there's hours and hours in a standby line.

29:04 Rino: I'm not 100% sure that you can book all three fastpasses for 3 major rides though.
Craig: You can't.
Rino: You get like one big, one medium, and the smaller one.

29:20 Kathy: The other day I was at Figment and the line was almost out the door.... now there's a long line because you need a fast pass for it! (Figment had a 5 minute posted wait as I wrote this)

30:13 Kathy: Even the joke used to be or the story with spaceship earth. You don't want to ride spaceship earth first thing in the morning because everybody would hit it. But now, there isn't a downtime for spaceship earth. (SSE had a 5 minute posted wait as I wrote this)

35:52 Kathy: We talked about memory maker in there. You have to have a magicband to use memory maker. So if you're offsite and you want memory maker you still have to have a magicband that's the only way you can get it.

38:28 Corey: I'm gonna choose big thunder mountain, we can all do that. I'm gonna choose Peter pans flight. I'm choosing two tier A because we like both of those.

Again, I really wish Pete had been on this particular episode because he wouldn't have allowed these exaggerations to go unchecked.
 
I would understand if these were regular people airing their frustrations on a message board, but they're not.


I'm not disputing the accuracy of their statements. Some of them are definitely gross errors. And I agree they would be expected to get their facts right.

But they didn't, and these are people who are no strangers to Disney and WDW.

So it seems Disney has a lot of work to do if even the "experts" don't correctly understand how it all works; imagine it from the perspective of someone who has never been before.
 
Is this happening?

As MyMagic+ becomes an increasingly familiar part of a Walt Disney World visit, its technology should start appearing in Disneyland and other parks during the next couple of years.

...

As Disney brings elements of MyMagic+ into its other theme parks, Staggs said, visitors should not expect carbon copies of the program launched here.

For example, Disneyland has a high proportion of annual passholders likely to make spur-of-the-moment visits. So that could change how far in advance guests book times on individual attractions, or the number of rides and shows allowing FastPass reservations. Another thing Disney could tweak is something it calls the "plus one" feature. Disney World visitors are initially limited to three FastPasses on any given day; after using those they get more, one at a time. Disney added "plus one" after listening to guest feedback, yet Staggs said a small percentage of visitors use it.

"We're studying it right now and learning a lot in Florida," Staggs said.

Source:
http://www.orlandosentinel.com/trav...-disney/os-disney-mymagic-20141225-story.html

I saw a thread around here somewhere that said this would happen by 2016, but I didn't see that in the article.
 
I'm not disputing the accuracy of their statements. Some of them are definitely gross errors. And I agree they would be expected to get their facts right.

But they didn't, and these are people who are no strangers to Disney and WDW.

So it seems Disney has a lot of work to do if even the "experts" don't correctly understand how it all works; imagine it from the perspective of someone who has never been before.


I'm sorry, I didn't think you were disputing their "facts", but it did seem like you might be giving them a free pass for making them. I only listed the problem comments just to clarify my issues with the podcast. It wasn't really meant to be directed at you. I should've added a disclaimer.

However, I have seen it from the perspective of someone who has never been before. My husband had never stepped foot on any Disney property until this past fall. He picked up MM+ immediately after a brief explanation. He didn't need to study a single thing. I think an issue these podcasters are having is that they've read too much information and they've over complicated the system.
 
So, now, we're blaming Disney because some people who are holding themselves out as experts on a topic can't take a few minutes to get some basic facts straight.

Plus, some of the things about wait times and FP availability are not things Disney is going to educate people about.

It gets back to why my original reaction was that this program was not very informative. I think most of the participants were more interested in letting everyone know how much they dislike FP+ than they were in providing useful information.
 
However, I have seen it from the perspective of someone who has never been before. My husband had never stepped foot on any Disney property until this past fall. He picked up MM+ immediately after a brief explanation. He didn't need to study a single thing. I think an issue these podcasters are having is that they've read too much information and they've over complicated the system.

Just because your DH didn't have a problem with it doesn't mean that goes for every other new Disney person.

The family I helped plan a trip for in November had never been to Disney. My friend came to me AFTER she'd booked/started trying to plan her family's trip because - in *her* words - she was completely overwhelmed with the planning (ADRs, the MDE account, FP+ - all of it). I emphasize that she started booking/planning the trip on her own to emphasize that her feelings were what she brought *to* me, not something she got *from* me.

As I have said all along on these boards - I understand that there are many who pick up on it right away, who are not overwhelmed, etc. I don't doubt those people or question their experience at all.

That said, there are people who DO have a more difficult/overwhelming experience with the system, and their experience does not deserve to be dismissed as "well, someone just overcomplicated it for them. It's easy, because it was easy for this person"*
 
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