My MDE is overloaded; IT wants to create 2nd account and transfer only current items.

[AngiTN]

I know that Magic Bands in and of themselves probably aren't the issue. But I'll ask the question anyway -

I got 3 Magic Bands last year. I deactivated all of the older ones in my MDE account.

Can the older ones be "deleted" rather than "deactivated" by Disney IT? Or wouldn't that help?

I'm not at the point of needing to have my account recreated. I normally only take 1 trip a year, so I don't have as many things in my Disney account history as some other people. But if deleting the old Magic Bands would help, I don't see any reason not to have it done.

Yes, if you call Disney IT dept they can delete the bands for you. No idea if that helps or not. It can't hurt.

 

[Best Aunt]

Yes, if you call Disney IT dept they can delete the bands for you. No idea if that helps or not. It can't hurt.

Thanks!

 

[tjmw2727]

Ok - so looks like I am going to have to create a new account as well.

Had a nice conversation with GR today after multiple non working bands and FP+ issues in the parks during our family reunion Easter trip. Add to that the problem that I can't see any MB's in my account right now, can only see AP rates incognito (sometimes) among other issues. Prior to the trip I scaled back to one MB for most of us but my dd's have some specialty bands so they have 3/4 active bands.

I wrote what I thought was a concise report of all my issues, number of trips to the front desk (once with a tray food!) it was factual and I tried to keep it as drama free as I could. It helped that I have been in touch with a particular CM as we had these and other issues during our Christmas/New Years trip and she had my history to draw on.

She contacted me today and was very helpful. The GR CM said its really not about the MB or the number of MBs but (as we suspected and was mentioned up thread) it is the volume of information the MB has to access so MB is kind of a scape goat. She said the system seems ok until about 7-12 trips and or 2 years depending on the number of resort and dining reservations. Nothing is ever deleted even after you have stayed, dined or ridden Even canceled ADRS remain forever.

Thanks to this thread I am not as apprehensive as I may have been and hopefully my new account will get set up smoothly. I have one trip in late may booked with a few ADR's and some hard to get FP+ so xx fingers.

 

[Robo]

I'm not at the point of needing to have my account recreated. I normally only take 1 trip a year, so I don't have as many things in my Disney account history as some other people. But if deleting the old Magic Bands would help, I don't see any reason not to have it done.

Don't do anything.

 

[Best Aunt]

Don't do anything.

I haven't done anything. What do you think is the tipping point when I should take action? When I can't see my Magic Bands on my MDE account? Or something else?

 

[Robo]

I haven't done anything. What do you think is the tipping point when I should take action? When I can't see my Magic Bands on my MDE account? Or something else?

The system will either glitch or it won't.

There are many on this board with literally dozens of MBs and no problems.

 

[Best Aunt]

The system will either glitch or it won't.

There are many on this board with literally dozens of MBs and no problems.

OK, thanks for the advice.

 

[tjmw2727]

I haven't done anything. What do you think is the tipping point when I should take action? When I can't see my Magic Bands on my MDE account? Or something else?

For me - first I couldn't use the change option on resort reservations, then I couldn't see or book annual pass holder rates even though my account was correctly showing a valid AP, then I couldn't see any magic bands or cards at all.

Final straw(s), November 2017 front desk CM's could not manage to code any of our MB's to work on the doors for more than a day or two. Per advice from Guest Relations (after an email from me explaining my issue) we deactivated all but one or two MB's and still had issues on our Christmas/New Years 2017-18 trip. Again contacted GR prior to our Easter trip and were told all was well we were fine! I had read the thread about others making new accounts but my contact at guest services didn't recommend that for me at the time.

I was worried about a family reunion trip over Easter and my fears were valid unfortunately. Despite having only 1 MB for 5 of a party of 7 (some had 2 or 3) we were consistently having problems accessing our rooms. We made 9 trips to the front desk for an 8 night trip, no exaggeration and it was random as to whos band would work/not work on any given day! The worst was when my mother in law (celebrating her 85th birthday) walked back to the room for a rest after being at the pool and couldn't open the door. Luckily my niece ran back shortly after for something and let "nana" in - ugh.

So after sending another email with our Easter trip issues; as of today, I am now the proud owner of a 2nd MDE account
I did have to set up a new email and a new MDE account, after that guest services and IT did the rest.

All of my information was transferred without issue including future resort reservations, fast passes and photo pass, so far so good.

If your not having issues I would leave well enough alone but if you start having problems using MDE then the process is easier than I anticipated.

Sorry So Long

 

[Best Aunt]

For me - first I couldn't use the change option on resort reservations, then I couldn't see or book annual pass holder rates even though my account was correctly showing a valid AP, then I couldn't see any magic bands or cards at all.

Final straw(s), November 2017 front desk CM's could not manage to code any of our MB's to work on the doors for more than a day or two. Per advice from Guest Relations (after an email from me explaining my issue) we deactivated all but one or two MB's and still had issues on our Christmas/New Years 2017-18 trip. Again contacted GR prior to our Easter trip and were told all was well we were fine! I had read the thread about others making new accounts but my contact at guest services didn't recommend that for me at the time.

I was worried about a family reunion trip over Easter and my fears were valid unfortunately. Despite having only 1 MB for 5 of a party of 7 (some had 2 or 3) we were consistently having problems accessing our rooms. We made 9 trips to the front desk for an 8 night trip, no exaggeration and it was random as to whos band would work/not work on any given day! The worst was when my mother in law (celebrating her 85th birthday) walked back to the room for a rest after being at the pool and couldn't open the door. Luckily my niece ran back shortly after for something and let "nana" in - ugh.

So after sending another email with our Easter trip issues; as of today, I am now the proud owner of a 2nd MDE account
I did have to set up a new email and a new MDE account, after that guest services and IT did the rest.

All of my information was transferred without issue including future resort reservations, fast passes and photo pass, so far so good.

If your not having issues I would leave well enough alone but if you start having problems using MDE then the process is easier than I anticipated.

Sorry So Long

Very informative, thank you.

 

[Tksolomom]

This is stupid, this is what they get when they outsource this type of work to a foreign country. My hubby is a programmer and he said this is ridiculous and is an easy fix. Says they have to build in an archive file for the old data. He says it is not even a big deal and he does that kind of stuff all the time at his job.

I agree. You have a backup database and archive old records into it.

 

[baler31]

I had problems and did not want to create a new MDE. My MDE account was a mess, I could not see bands or tickets and existing bands would not work on doors, I was having problems booking ADR's. We have had at least 20 on site stays since magic bands. At least in my case having a CM go in and actually delete all non used magic bands worked and I have not had problems since. This may not work for everyone and my guess is they don't want to do it because it took the CM forever. She kept our bands all afternoon at the concierge desk and worked on it when she had time and returned them later in the evening.

 

[vinotinto]

Hmmm, I'm going to decline MBs for the next trips. We each have plenty of bedazzled MBs from previous trips we can use. This has been a very eye opening thread.

Would be nice if I could delete the old room/ticket cards.

 

[rlk]

I just dealt with major issues with my MDX account being corrupted while at Disney two weeks ago. I am still dealing with issues even now. It started as soon as I checked into my first resort and went downhill from there. Disney IT had to recreate my account at least three different times. I spent at least two hours a day working with CMs or managers at my resort or at guest services in a park. For whatever reason, IT could not get my MDX recreated and working properly. This caused us at least 12 hours of time during our trip. It was frustrating, especially when I could not enter a park because IT had unlinked my ticket media.

 

[Amanda999]

Op here - at wdw first trip since MDE2. Will update first post more but most important tip: go to GS before entering first park to be sure your tickets are prioritized correctly. IT (who did mde2 for me) put the no expire ten day tix and one day comp tix ahead of our APs. This isn’t my first rodeo (both times we’ve bought APs they were prioritized below ten day no expire - which is why we have 16 one day comp tix (the ten day tix were used for several days before we realized one trip; one day on second trip). So before we scanned to get in at first park I asked iPad person (at entry there r always iPad people) to check priority. It was wrong and we had to go wait at outside park GS to get it fixed. 30 minutes. So add that to the mde2 effort. (Yes I asked IT to be sure to prioritize APs first. Why wouldn’t APs used August 2017 be first?!) iPad people cannot change priority unfortunately.

I check priority of tix every trip, first time entering a park, every person in our family. It’s such a pain to get undone I keep mentioning it in these forums.

Only other issue from MDE2 was one adr wasn’t transferred and I didn’t realize. Easy fix - just added my mde2 person as a guest on that adr (so I’d get the reminder email). Was able to cancel in mde1 if I wanted too. The ADRs that hadn’t trnasferred I could email IT to trnasfer and they did so within about 12 hours - I didn’t want to email or wait a day on vacation.

 

[AngiTN]

Good tip. We don't have any tickets but our AP do that's one problem we don't have to worry about.
Well, take that back, we do have some tickets but I have them assigned to other names so they can't be used incorrectly at this time. We don't have any partially used tickets that can't be reassigned to deal with

 

[StaciMay]

Op here - at wdw first trip since MDE2. Will update first post more but most important tip: go to GS before entering first park to be sure your tickets are prioritized correctly. IT (who did mde2 for me) put the no expire ten day tix and one day comp tix ahead of our APs. This isn’t my first rodeo (both times we’ve bought APs they were prioritized below ten day no expire - which is why we have 16 one day comp tix (the ten day tix were used for several days before we realized one trip; one day on second trip). So before we scanned to get in at first park I asked iPad person (at entry there r always iPad people) to check priority. It was wrong and we had to go wait at outside park GS to get it fixed. 30 minutes. So add that to the mde2 effort. (Yes I asked IT to be sure to prioritize APs first. Why wouldn’t APs used August 2017 be first?!) iPad people cannot change priority unfortunately.

I check priority of tix every trip, first time entering a park, every person in our family. It’s such a pain to get undone I keep mentioning it in these forums.

Ugh! I'm dealing with this too! I got the email that it was time to customize my magic bands (I was going to decline them) for my upcoming June trip. When I logged into MDE, none of my magic bands were there.

In the past I have had trouble with my non-expiring tickets being prioritize before my AP and had to spend a bunch of time on the phone and at guest relations to get it fixed! I have a lot of one day comp tickets as well, and so I created separate profiles for these tickets so that this would not happen again. So I have my real profiles with my APs and a second set of profiles with non exp tickets and 1 day comp tickets (which I will just reassign the tickets to my real profile when I get ready to use them). I do not want to call IT and have them messing with my profiles. I'm afraid they will insist on merging them (as they have suggested in the past when I called about a separate issue). UGH!!!!

Right now, the only thing I can't do for my June 4-9th trip is customize my bands (or decline them which is what I planned to do). I will probably do nothing for now, and hope and pray the issue is fixed by June 4th.

 

[Amanda999]

...

Right now, the only thing I can't do for my June 4-9th trip is customize my bands (or decline them which is what I planned to do). I will probably do nothing for now, and hope and pray the issue is fixed by June 4th.

FYI u can call IT and they’ll customize your MBs for u on the phone. They offered to do that if I didn’t want to create the new mde2 account before my April vacation there. Or they can decline for u. (Won’t u get the sad gray MBs in the mail if u do nothing?)

 

[Fangorn]

...(Won’t u get the sad gray MBs in the mail if u do nothing?)

It's referred to as "the grey band of shame" in this context.

Steve

 

[PolyRob]

IDK how I am just finding this thread!

I also had to go through this process in December. It was a little different scenario. My MBs did not open resort rooms for 6 trips in a row. Long front desk calls to IT would result in one, and only one MB being able to work (intermittently). I was checking into resort number 7 and the CM was about to send me off when I explained how I wanted my MB checked because I knew it would not work. This front desk call to IT was drastically different. I was told to rebuild my account. I was very apprehensive, especially because I was just starting my trip! The main difference was that they told me I could use my same e-mail address. The CM on the phone did something on the back end and Disney no longer recognized my current e-mail address as an e-mail in use and let me create a new MDE with the same address. It took about 4 hours for a majority of my information to transfer over, and there were numerous calls to IT and visits to guest relations during my trip to finally get everything working.

 

[AngiTN]

Whew, I am glad I dealt with getting my account straight at home and before it totally blew up and cost me time on vacation.
I had a feeling I wasn't going to be the only one with these issues. There are going to be more and more people with so many trips their accounts are at the data breaking point.