My Disney Experience - FIX IT!!!!!!

[Stitch123]

After reading this thread I thought I'd have some fun with the MDE myself. Like a previous poster, I find it annoying that old KTTW cards show up, especially as in my case these cards never had tickets on them so why would they even be listed?

However, I noticed that the unused 2 day ticket from a 2012 free dining trip now shows up under Reservations and Tickets. My delight was short-lived because when I click on MagicBand and Cards, that ticket doesn't show up. Trying to add it results in the message that "This ticket or pass has already been converted to a paperless ticket or pass." Well that's nice but then where the heck is it? The ticket exists but doesn't show up as one of my cards and I can't link it. Great.

I don't have a trip planned so I'm not stressing over this but I guess it proves the point that the website definitely has issues.

Oh, and a rather funny glitch was the fact that when assigning characters to my family members, I had to assign my son-in-law Carl Fredricksen before being able to switch to Crush. I tried Crush first, then a couple of other "cool" characters. Nothing worked, only Carl

 

[potatoes]

Like a previous poster, I find it annoying that old KTTW cards show up, especially as in my case these cards never had tickets on them so why would they even be listed?

All your old cards show up because you can keep on using them to access everything on your account. So if you don't feel like wearing a band one day, or if you lose all your other bands/cards, you can still pick up an old KTTW and use it for park entry and FP+. (side note: this is why I feel sick when I hear people talk about selling bands on ebay. They are literally handing out a key still tied to their accounts.)

I agree, though, that this benefit is a small one, and everyone would probably be better off having the cards removed for simplicity.

However, I noticed that the unused 2 day ticket from a 2012 free dining trip now shows up under Reservations and Tickets. My delight was short-lived because when I click on MagicBand and Cards, that ticket doesn't show up. Trying to add it results in the message that "This ticket or pass has already been converted to a paperless ticket or pass." Well that's nice but then where the heck is it? The ticket exists but doesn't show up as one of my cards and I can't link it. Great.

The MagicBands and Cards page doesn't show your tickets. It shows the "things" you can use to touch RFID readers. If you have a new ticket showing up on your Reservations page, then you're all set. It should already be "on" any of the bands or cards showing up on your account. The real problem is that the system has no way of knowing what ticket you want to redeem when you tap a band or card if you have multiple paperless tickets on your account.

It dawns on me as I type this that maybe the ultimate problem is a vocabulary issue with MyMagic+. The number of times I'm tempted to put things in quotes when talking about them underscores the fact that Disney hasn't done the best job explaining the concepts of MM+. "Tickets" and "admission cards" and "linking" and "friends" and "sharing" etc. If we can't talk about these concepts with confidence, then we won't be able to use them with confidence either.

Also, your glitch with the characters is awesome.

 

[2Monkeys]

So we booked a package through RunDisney for the ToT 10 miler. We had to book 2 different reservations to get 2 rooms, but I was shockingly able to link both to MDE. BUT, it says that we have no tickets AND shows the KTTW from my daughter's and my trip last January, before I even had a MDE account.

Do I need to worry about this? Our trip is not until October, so I am trying to remain calm, but I am very nervous about how all of this is going to work. Or not work.

Any thoughts as to why the tickets would not be showing up with a PACKAGE?

 

[redrosesix]

Is there a way to check if everything is on the MB when we check in? So we dun encounter troubles in the parks or restaurants

Yes, go to the Concierge desk at your resort. They were able to help with everything. I'd also keep any reservation or ADR emails in case you need to verify anything.

So we booked a package through RunDisney for the ToT 10 miler. We had to book 2 different reservations to get 2 rooms, but I was shockingly able to link both to MDE. BUT, it says that we have no tickets AND shows the KTTW from my daughter's and my trip last January, before I even had a MDE account.

Do I need to worry about this? Our trip is not until October, so I am trying to remain calm, but I am very nervous about how all of this is going to work. Or not work.

Any thoughts as to why the tickets would not be showing up with a PACKAGE?

We didn't get a package on our last trip, so we entered our ticket numbers and linked them to the people in our traveling party. You still may need to link your tickets to the MDE. Since those tickets are good forever until used, and can be transferred it might not be added automatically to your MDE. For example, a person could reserve a package but already have an AP.

If this is the case, you'll need to enter the ticket number or order confirmation number for each ticket to link them to your MDE and assign them to each person.

 

[Ellwood970]

Carry cash or another credit card with you!!! I arrived at MK in pouring rain with only the magic band. Had not eaten since an early morning flight and it was 6 PM. Walked to tomorrow land got food at the terrace and Magicband would not pay. The CM called the resort and was told there was no credit card on file. They put me on the phone with the hotel while holding up the line at the cashier. There was of course a credit card on file same one I had been using for years but they had no record even though they used it to pay for the hotel. I was told to go to city hall at the front of the park. it was pouring rain. I left the food at the cashier and was determined to stay in the park till closing which I did no food no snacks no big deal except I had not eaten all day. There was a long line at city hall. I didn't want to wait in line with the chance they could not fix it thinking if the hotel could not program it what could city hall do. At the hotel they fixed it, no apologies just something went wrong. Do I want to go back? I do not know. I have been there many times have never had a problem. I think I might be over it.

 

[disnut1149]

See....this is the type of image I see in my head whenever people refer to WDW 'magic'.....really, I do.

As someone dear to me stated when talking about a "maybe" WDW trip next year, and discussing these changes....."There's nothing "magical" about this ****! The only thing "magical" is that they are successfully taking more of your money, giving you less, and convincing you that you are getting more.....That part IS "magical!"

ITA!! Also, the whole MDE experience seems like a nightmare to me. I don't feel like bothering with all of this. It was so easy planning and going to DW before. It was fun to plan, not now.

 

[2Monkeys]

Yes, go to the Concierge desk at your resort. They were able to help with everything. I'd also keep any reservation or ADR emails in case you need to verify anything.

We didn't get a package on our last trip, so we entered our ticket numbers and linked them to the people in our traveling party. You still may need to link your tickets to the MDE. Since those tickets are good forever until used, and can be transferred it might not be added automatically to your MDE. For example, a person could reserve a package but already have an AP.

If this is the case, you'll need to enter the ticket number or order confirmation number for each ticket to link them to your MDE and assign them to each person.

We won't have the ticket numbers until we get there since we have a package. I guess - not really sure. How will we book FP+ with no linked tix? All we have is the pkg confirmation number, which is linked, but showing we have no tickets.

 

[Shaden]

Now just imagine you're calling long distance from Canada to make that phone call, or the UK, or Australia... just saying -- many people don't realize that Disney still doesn't have toll free numbers for use outside the US.

NOW just imagine you are calling from outside the US, like I am from Canada, and calling on a CELL PHONE, because you live in the modern era and don't have a home phone.

SO yea, over an hour I spent on the phone trying to sort out ticket linking to MBs for FP+ ... paying international cellphone rates while chewing minutes ... it was awesome.


Or sure, I could pay for an international plan ... because I call Disney ???

 

[2Tiggies]

NOW just imagine you are calling from outside the US, like I am from Canada, and calling on a CELL PHONE, because you live in the modern era and don't have a home phone.

SO yea, over an hour I spent on the phone trying to sort out ticket linking to MBs for FP+ ... paying international cellphone rates while chewing minutes ... it was awesome.


Or sure, I could pay for an international plan ... because I call Disney ???

I share your pain!

And supposedly one of the factors contributing to my constantly dropping wifi connection in the parks is because I didn't have my cellular data on. Now that bill might actually match that of my Disney resort by the end of a trip, should I opt to use it

 

[redrosesix]

Carry cash or another credit card with you!!! I arrived at MK in pouring rain with only the magic band. Had not eaten since an early morning flight and it was 6 PM. Walked to tomorrow land got food at the terrace and Magicband would not pay. The CM called the resort and was told there was no credit card on file. They put me on the phone with the hotel while holding up the line at the cashier. There was of course a credit card on file same one I had been using for years but they had no record even though they used it to pay for the hotel. I was told to go to city hall at the front of the park. it was pouring rain. I left the food at the cashier and was determined to stay in the park till closing which I did no food no snacks no big deal except I had not eaten all day. There was a long line at city hall. I didn't want to wait in line with the chance they could not fix it thinking if the hotel could not program it what could city hall do. At the hotel they fixed it, no apologies just something went wrong. Do I want to go back? I do not know. I have been there many times have never had a problem. I think I might be over it.

Ouch... that would really ruin my day. It's one of the reasons we stay onsite.

Tbh I really like the way MDE works...when it's working. It's the glitches that make the whole system not worth it IMO. It would even be better if it did less things but got them right every time.

I share your pain!

And supposedly one of the factors contributing to my constantly dropping wifi connection in the parks is because I didn't have my cellular data on. Now that bill might actually match that of my Disney resort by the end of a trip, should I opt to use it

And THIS is why I was really peeved that they wouldn't survey anyone from outside the US when they were in the parks -- 3 times they asked us to answer questions and 3 times we didn't qualify. I guess they really don't want to know that we're used to better wifi at home whether it's in our homes, at the mall or even McDonalds.

 

[MamaBear58]

My reservation is back.

I was also playing around and was able to see that there's a 7:05 available for a party of 4 tonight at Artist Point. But you need to get to the Swan because apparently MDX has moved the restaurant.....

 

[redrosesix]

My reservation is back.

I was also playing around and was able to see that there's a 7:05 available for a party of 4 tonight at Artist Point. But you need to get to the Swan because apparently MDX has moved the restaurant.....

 

[flutterby3744]

NOW just imagine you are calling from outside the US, like I am from Canada, and calling on a CELL PHONE, because you live in the modern era and don't have a home phone.

SO yea, over an hour I spent on the phone trying to sort out ticket linking to MBs for FP+ ... paying international cellphone rates while chewing minutes ... it was awesome.


Or sure, I could pay for an international plan ... because I call Disney ???

Wow! you would think that with all the international business Disney does they would get an international toll free number. That's just crazy in this day and age!

 

[morethananyonex]

The lack of a 1-800 number drives me crazy! I can't think of any other large company I deal with that doesn't have one.

Tip for any other Canadians, we buy cheap President's Choice calling cards to call Disney with. I think they're something like 4-5 cents a minute which is easier to swallow when you're dealing with Disney IT for a while.

 

[FlipHipster]

Except I don't think it was. As far as I can tell, Disney IT is up in Seattle. The problem is that they aren't using the amazing talent up here, or at least not the *experienced* talent. From what I can see, they are using barely-paid teenage interns who just want their foot in the door.

Disney has lots of IT groups. I don't know who is in Seattle but I am pretty sure the Parks & Resorts team is located in Celebration or BV based on their postings. The offshore comments are because I know in the past they were looking for people with experience managing offshore dev teams. Its a tough gig. I'm not sure how much they think they are saving but it shouldn't take an army of people to run MDE/MDX. I guarantee they could bring it in house with just a handful of competent people. It would be cool if some of them would chime in from time to time but I doubt they could or would given the current climate . I guarantee some of them are following along. If they aren't they should be. I know I would and would require my team to do the same.

 

[JanaDee]

Wow! you would think that with all the international business Disney does they would get an international toll free number. That's just crazy in this day and age!

They got rid of the 1800 number years ago because it was costing them too much money.

 

[MeanestMomEver]

Conversation last night w daughter who is a sr biz analyst in IT/treasury banking ...

Me: Can you just go get a job at Disney and fix all their sites?

Her: Psh. They don't pay well. Haha. Sorry mom.

 

[Jennasis]

So I "deactivated" the two KTTW cards MDE had associated with our account from our stay in March 2013 (located under the "my MB & cards" section)...however it STILL says we've got two 2 day park tix attached to our account as well. I KNOW we used those days up. So why are they still there (under "my tickets & reservations")? Free gift from the Disney glitch fairy? Cause i swear I'll use them if the incompetents over in the IT department insist on leaving it there.

 

[FLchick415]

So, I finally found the one thing on MDE that I can't get to work.

When I bought my seasonal pass, I took the number and linked it to my ticket page so it shows up under "My Reservations and Tickets". BUT, when I go to My Profile>About Me and try to add it under Affiliations, I get the "We're sorry, but we are unable to retrieve your pass information at this time; please try again later." message.

Any ideas as to why? I'm new to being a passholder, so I could very well be doing something wrong for all I know. LOL

 

[Shaden]

So, I finally found the one thing on MDE that I can't get to work.

When I bought my seasonal pass, I took the number and linked it to my ticket page so it shows up under "My Reservations and Tickets". BUT, when I go to My Profile>About Me and try to add it under Affiliations, I get the "We're sorry, but we are unable to retrieve your pass information at this time; please try again later." message.

Any ideas as to why? I'm new to being a passholder, so I could very well be doing something wrong for all I know. LOL

I had to call to get them to link it on their side. Couldn't get my AP to link properly ...