My Disney Experience - FIX IT!!!!!!

[Spacecase1]

Right now I can't get anything to show for my trip in April. Gives me a System Error message. Ugh.

 

[lmmantini]

Same here. My trip isn't showing up. Neither are my dining reservations.

 

[sonofanarchy]

I got so depressed by not being to access MDE, I went on to my email and looked at 2 simple emails from Universal:

1.Resort Reservation - Check.
2.Ticket purchase - Check.

In all seriousness, if the App is currently down, what are people in the parks doing who are trying to make changes?

This is the EXACT reason I've been against this nonsense from the beginning.

 

[FLchick415]

Seems like the whole system is on the fritz. Nothing is showing up for me either.

 

[Comeundone87]

Just called Disney and the very friendly gentleman I spoke to said there is a hiccup right now. All my reservations disappeared on mde too. But he confirmed everything over the phone. I feel bad for anyone there now dealing with this Hiccup. Oh and he did remind me that this is all still in beta testing.

 

[wdwpirates]

Yep...can't see my April trip or any of it's details incl dining ressies. Can't make a new dining ressie either. Slightly peeved.

 

[2Tiggies]

Just called Disney and the very friendly gentleman I spoke to said there is a hiccup right now.

He used the word 'hiccup' because he is at work, speaking to a guest. Had he not been speaking to a guest, I am sure he would have called it something else

 

[Anna114]

It's sucking for me too. I went to make my FP+ choices and it says I don't have a valid ticket. My husband, on the other hand, has my AP attached to his name. When I try to link with either AP to my account it says it's in use. I call Disney, over 1/2 hour later, she had to send my info to another Dept and says for me to look for this to be fixed in the next couple of days. So no choosing my FP+ any time soon.

 

[2Tiggies]

It's sucking for me too. I went to make my FP+ choices and it says I don't have a valid ticket. My husband, on the other hand, has my AP attached to his name. When I try to link with either AP to my account it says it's in use. I call Disney, over 1/2 hour later, she had to send my info to another Dept and says for me to look for this to be fixed in the next couple of days. So no choosing my FP+ any time soon.

Last night my account showed four (should be two). Today .... none

I am thankful that I don't have to make ADR's or FP+ reservations today but it really sucks for those of you who do. I hope they sort this out quickly!!

 

[cmurray234]

Apparently, there is a hidden confirmation number JUST for the magic bands that is different than the number you get for your package and you have to use that number to link your lunch FP to your account.

And exactly how does one find this "hidden" number???????????

I am embarrassed to say that I can't remember. It was somewhere hidden in the pages where you set up your magic bands.

Enough to make you want to cry.

 

[cmurray234]

Oh and he did remind me that this is all still in beta testing.

It's a good thing that the old system is still completely operational while they work out the bugs then. Nobody would be foolish enough to nuke an entire operation and make their customers and employees rely solely on a buggy system that's still in its testing phase......

Oh. Wait....

 

[DevonsDisneyMom]

I almost had a panic attack when I logged on to MDE and none of my reservations were showing up called IT and they said to try again in a few hours that apparently they are doing an update. What's weird is my resort reservations don't show up and all but one of my dining ressies. She assured me everything shows correctly on her end. Sort of freaking out b/c I want to check in online and book my FP+s!!!

 

[sonofanarchy]

It's a good thing that the old system is still completely operational while they work out the bugs then. Nobody would be foolish enough to nuke an entire operation and make their customers and employees rely solely on a buggy system that's still in its testing phase......

Oh. Wait....

Exactly. I mean, that would be the act of an incredibly selfish and stupid decision maker.

 

[metzgardesign]

Just called Disney and the very friendly gentleman I spoke to said there is a hiccup right now. All my reservations disappeared on mde too. But he confirmed everything over the phone. I feel bad for anyone there now dealing with this Hiccup. Oh and he did remind me that this is all still in beta testing.

Welp....surely that last part put your mind at ease.

 

[Mommy2Corinne]

Ugh!!!! ITA!!!!!!! I haven't read past the OP, but sure enough, my reservations are completely missing as of today. I tried deleting and reinstalling the App...no luck. I can't even get the App to get past the "thinking" stage on the landing page (lovely spinning green circle around the Mickey head makes me want to throw my iPhone at someone, preferably Iger!!!!).

Seriously. Disney's IT is a joke, and the really funny part? We are all now forced to use it. Ugh.

 

[3happydancers]

Now just imagine you're calling long distance from Canada to make that phone call, or the UK, or Australia... just saying -- many people don't realize that Disney still doesn't have toll free numbers for use outside the US.

I'm sorry this is happening to all of you, but when you post here keep in mind that a ton of people will post that the system works great, they can't wait to book their own FP's (that's actually my favourite, since it shows they have never used the system) and that it's probably your fault and you're doing something wrong.

We actually have 4 old KTTW cards showing up for each of us. Theoretically, I could use them instead of MBs but actually only one of them was an RFID card (which of course I threw out, because I don't keep old room keys). None of them ever had tickets attached (we book through group reservations and that wasn't possible with the kind of tickets we get -- but it is possible now, which IS great). We did a split stay so each of us also has 2 MBs. But... the only one you need to worry about it the one for your upcoming trip.

So make sure you get the new MBs customized on time, double check that your current tickets are assigned to the right people, and double check that any ADRs and FPs are assigned to the right people. Even if the app is glitchy or the system is sometimes down the information will most likely still be there. If you can't get help now and aren't going for a while, I would wait. The system seems to get overloaded when it's busy, and just this week they are starting the test for offsite ticket holders. Throughout our trip, whenever they were updating the software for staff use or public use, or had extremely busy park days, the whole MDE system had issues. But I can tell you that the Concierge desk at our resort could always see everything that was supposed to be there, except when they were getting an update (which happened 3 times that I know of).

If you get to your resort and your MBs won't unlock the door, or get to the parks and they don't work it is most likely a MB issue -- the information is all still there and somebody with an Ipad will be able to help you. Or you will be sent to guest services. Or you can call tech support (or a CM will). Or they will let you through anyways and reset your MB.
Yes, the system is not working the way it should and there are issues all over but there are a lot of small fixes that they can use to keep you going.

If you are not there now and are having tech issues, remember that the people who are having issues in the parks right now are also calling those numbers, as well as CMs who are trying to help those guests. Like right now in MK, a ton of people are there for EMH and some of them will be having issues getting through the turnstiles -- definitely not a good time to call. So using what you know about low crowd times etc try to call back when there is less phone traffic.

No disrespect, but guests should not have to jump through hoops during their vacation because Disney can't get their act together. Wasting time finding someone with an ipad OR being sent to guest services to stand on a line that could be ridiculously long OR calling tech support and waste how many hours holding and/or trying to get problems fixed, is not part of the cost of one's vacation. Sorry, these problems have existed for quite some time and they are not isolated issues. Disney needs to stop dragging their feet and hire competent people.

 

[sonofanarchy]

No disrespect, but guests should not have to jump through hoops during their vacation because Disney can't get their act together. Wasting time finding someone with an ipad OR being sent to guest services to stand on a line that could be ridiculously long OR calling tech support and waste how many hours holding and/or trying to get problems fixed, is not part of the cost of one's vacation. Sorry, these problems have existed for quite some time and they are not isolated issues. Disney needs to stop dragging their feet and hire competent people.

 

[surferdave]

Just called Disney and the very friendly gentleman I spoke to said there is a hiccup right now. All my reservations disappeared on mde too. But he confirmed everything over the phone. I feel bad for anyone there now dealing with this Hiccup. Oh and he did remind me that this is all still in beta testing.

Hey, no fair! Disney can't use a DreamWorks character as their MDE mascot!

We already picked the Glitch!

 

[cmurray234]

Exactly. I mean, that would be the act of an incredibly selfish and stupid decision maker.

Or a small army of selfish and stupid decision-makers. Surely more than one sycophant...er...executive gave the go-ahead on this?

My DH is a software engineer. He is constantly bemoaning the disconnect between the higher-ups (with their inherent lack of technical knowledge) and developers. So yeah, I know it happens. But Disney has taken executive incompetence to a whole new level with this.

 

[2Tiggies]

Yes, the system is not working the way it should and there are issues all over but there are a lot of small fixes that they can use to keep you going.

Yes, they had very simple small fixes that allowed guests to manage many of the issues themselves: Legacy FP was still an option in the initial testing phase and KTTW cards were issued as standard, as backup with the MB's. Now you have to rely on someone else to do something for you every time and you have to wait your turn to ask and then hope that the person you are speaking to knows how to resolve your problem. It's like being used to getting up in the morning and grabbing coffee before your shower. Only now suddenly you have to order your coffee the night before, hope the power doesn't go down at night so that you don't have to reset the hi tech coffee maker ... I liked being able to do things for myself. I don't feel like I am now.