MS called- no boardwalk view for Oct

[Dean]

What multiple call backs? MS called me and left a message in my voice mail to call and ask for a manager. I got that message after MS was closed and I called MS the next day and did exactly what I was told to do.

As I said, I think you're taking this too personal. My comments were general to what I believe is appropriate and not appropriate in this case. If it doesn't apply in your case, that's cool. Still, the tone of your posts suggests more than a simple inquiry on your part.

I don't understand why so many people side with Disney and make excuses for them. It's like people think that they can do no wrong and in my opinion they sometime fall short of the mark.

Maybe I see things differently because we own a lot of points at different resorts and vacation at WDW several times per year. Because of this we are exposed more often to the good and not so good.

Due to issues internal to Disney, some Members who booked months in advance are now being displaced because of Disney's maintenance schedule. Sure we want the resorts maintained and in my opinion, they need more attention then they get, but I am a Member who expects to get the room that I have a confirmed reservation for.

If I arbitrarily get chosen to force relocate due to no fault of my own, then I expect Disney to make things right with me and my family. How do they do that and what do I expect? Could be an apology, a gift basket, fast passes, returned points or something else. It all depends on the circumstances and my conversation with Disney.

Disney wants us to be satisfied with our Membership and our Disney experience and they have a system in place and a team of people dedicated to Member Satisfaction.

No one is making excuses for Disney. I'm been the first to criticism them over the years and will do so again if I think it is appropriate. However, I think a subset of the membership have unrealistic expectations, have a chip on their shoulders where DVC is concerned, are beyond selfish and have no idea of the issues involved in running a top notch timeshare. DVC needs to have some consistency and get a backbone, IMO. As for making things right, that depends on the circumstances. In the OP specific instance, a return of 1 night weekend points on a 5 night stay is UNREASONABLE for DVC to agree to IMO but I'd hold that against DVC as I would not expect a member to turn it down if it were offered. They just shouldn't have offered it.

 

[Inkmahm]

As I said, I think you're taking this too personal. My comments were general to what I believe is appropriate and not appropriate in this case. If it doesn't apply in your case, that's cool. Still, the tone of your posts suggests more than a simple inquiry on your part.

No one is making excuses for Disney. I'm been the first to criticism them over the years and will do so again if I think it is appropriate. However, I think a subset of the membership have unrealistic expectations, have a chip on their shoulders where DVC is concerned, are beyond selfish and have no idea of the issues involved in running a top notch timeshare. DVC needs to have some consistency and get a backbone, IMO. As for making things right, that depends on the circumstances. In the OP specific instance, a return of 1 night weekend points on a 5 night stay is UNREASONABLE for DVC to agree to IMO but I'd hold that against DVC as I would not expect a member to turn it down if it were offered. They just shouldn't have offered it.

Not sure how I could be taking this "too personal" when all of your posts are addressing me as the OP and my interaction with DVC, including your incorrect assumptions about what did and didn't happen. If you actually WERE making "general" comments that would be a different story...

 

[Goofy's apprentice]

During 50 years of vacation how can you expect never to be reallocated for refurbishment? If you want your resort to stay in good shape you need to expect that it will inconvenience you now and again.

To me there are two main issues:

- how early did they know...ideally the reservations shouldn't be taken in the first place, but that isn't always possible. Then...the issue should be dealt with as soon as possible. Compared to the AKV issue of last year, this is definately an improvement.

- what alternatives are offered ? Yes a BWV boardwalk view is a specific favourite of many...during F&W I think that BCV is a reasonable substitution. It is not the same, but you are still near EPCOT etc. Again, compared to last years AKV, this is an improvement.

Should there be compensation? I don't think so. We should expect this happens now and again during 50 years. If a member asks and receives something...more power to them. I don't begrudge them that. I just don't think we are entitled to something special for the trouble. It just isn't the end of the world to have your vacation disrupted in this way...for many of us Food and Wine is an annual vacation...switching to BCV for one of those is not horrendous....

So...early notification than last year....comparable accomodations provided....I think DVC has improved. Are they perfect? No, but I see improvement....

 

[Dean]

Not sure how I could be taking this "too personal" when all of your posts are addressing me as the OP and my interaction with DVC, including your incorrect assumptions about what did and didn't happen. If you actually WERE making "general" comments that would be a different story...

I think I qualified all negative statements to situation and generalizations even if it was a reply to you except the IMPRESSION that you were DEMANDING satisfaction, which you have not denied. All I know about your situation is what you post and what assumptions I can make pertinent to that situation. For example:

The problems I have with this scenario is IF you expected or demanded such a pay off.

Is a conditional response. It's only personal if you fit into the IF category. If that's the case, or you fit into the conditional situations, the you can take it personally.

 

[Inkmahm]

I think I qualified all negative statements to situation and generalizations even if it was a reply to you except the IMPRESSION that you were DEMANDING satisfaction, which you have not denied. All I know about your situation is what you post and what assumptions I can make pertinent to that situation. For example:
Is a conditional response. It's only personal if you fit into the IF category. If that's the case, or you fit into the conditional situations, the you can take it personally.

Which part of "I didn't ask for anything" did you not understand, exactly? I didn't ASK, I didn't DEMAND. The manager OFFERED points.

Just to be clear, the manager offered me one night's points for making the move. I didn't ask for anything. When he offered the one night's worth of points what I DID say was if it would be a weekend night (as I'd booked 2 weekend nights and 3 weekday nights.) I did get the points from a weekend day back.

 

[Dean]

Which part of "I didn't ask for anything" did you not understand, exactly? I didn't ASK, I didn't DEMAND. The manager OFFERED points.

As I said, there are more than one way to ask. IF you were demanding satisfaction, upset, not taking no for an answer, it is little if any different IMO. As I said, you haven't denied that you were demanding but you may or MAY NOT have been, you made it clear you didn't specifically ask for points back but did specifically ask for weekend points when the subject came up. My suspicion is you were offered points because of how you approached the issue, how upset you were and not on the merit of the situation which did NOt justify the benefit you got. Anything over the difference between BW view and standard view, ? 13 points, in this situation was unreasonable for them to give you but as I said, that's on them.

 

[Inkmahm]

As I said, there are more than one way to ask. IF you were demanding satisfaction, upset, not taking no for an answer, it is little if any different IMO. As I said, you haven't denied that you were demanding but you may or MAY NOT have been, you made it clear you didn't specifically ask for points back but did specifically ask for weekend points when the subject came up. My suspicion is you were offered points because of how you approached the issue, how upset you were and not on the merit of the situation which did NOt justify the benefit you got. Anything over the difference between BW view and standard view, ? 13 points, in this situation was unreasonable for them to give you but as I said, that's on them.

I haven't denied that I was demanding? Really? Did you even read the quote you posted?

Which part of "I didn't ask for anything" did you not understand, exactly? I didn't ASK, I didn't DEMAND. The manager OFFERED points.

 

[CarolAnnC]

Whoa!! This is not a debate board, but a discussion board. This thread has crossed over the line and is now being closed.