MS called- no boardwalk view for Oct

[Inkmahm]

It wasn't the Savannah View rooms that they needed to be compensated for it was the ones who lost the concierge that should have and most eventually were compensated with concierge access at various resorts.

Ah, that makes more sense.

 

[Pete W.]

In July 2007 we had 3 days booked at AKL (regular room, not a villa) followed by 7 nights in a 2BR at our home resort BWV. Then the reports started coming in about people with Savannah views being called and offered 1BR units at SSR due to the AKV construction. We didn't get a call, but I proactively called Disney and asked to be moved to SSR because I wanted to avoid the construction. They were very willing to offer me the 1BR SSR unit, but I asked instead for a 2BR unit because my family of 4 needs at least 2 regular beds, not 1 bed + 1 pull-out, and they gave us a 2BR unit at no extra charge.

Bottom line, Disney is very accomodating so as previous posters suggested, you may have luck if you ask for a 2BR unit as compensation for losing your BW view, or perhaps a BLT MK view. Can't hurt to ask.

 

[jco_direwolf]

It's a moving target because someone who reserved a few days earlier may already be in that room. At this point we don't know how many of the BW view rooms are affected.

I doubt we'll ever see rehabs planned far enough in advance to allow that info to be know and corrected for the 11 month booking window.

First off as he said we don't know what's going on yet. It could be they are getting everyone out of a whole side of Boardwalk, due to construction. I really doubt they singled any ONE person out (I really don't think MS sits around and says "hey lets mess with this person.") Since they are "moving" you to another resort my guess is they will be closeing a big part of the resort. Because otherwise I would expect them to try to move you to another part of the resort.

As for being able to plan. Not only can't they plan a year+ (if you want to be able to tell people what is going to be affected 11 months out you'll have to have everything lined up more than a year in advance.) But there is more than just planning. Crews get delayed due to weather, equipment failures, supply chain problems, etc... So even when you have a project planned, the start date can slip, the completion date can slip (Oh we didn't plan on a 4 day work stoppage due to a HURRICANE.) The further out you plan the more that can go wrong.

I'm 100% sure that Disney doesn't want to close a part of the BWV durning food and wine. But if that IS what's happening my guess is it's either do it then or delay it by 6-8 months.

Also these days, any multiweek/month project is going to interfere with something. As Disney has NO downtime and no scheduled closings. Six Flags New England closes for 4-6 months per year. They can do a lot when the park is closed.

It's so unreasonable to expect to be able to get just what you want all the time, that Disney has language in your docs about it. Disney/DVD just has to make a "good faith" effort to let you use your membership. It's all spelled out in your docs, including your recourses.

Now this doesn't mean don't call them and see what you guys can work out. But if there aren't any Boardwalk studio rooms durning the week of the Food and Wine you want to go, you are pretty much out of luck. You'll have to figure out which is more important, the view you want or a vacation at Disney.

johno

 

[robinb]

Maybe any time of the year OTHER than Food and wine festival, I'd consider a BLT MK view a fair trade for (or maybe better than!) my BWV boardwalk view. But not in October!

I just wanted to point out to others that YOU have points at other resorts and had the opportunity to book at AKV or VWL if that's what you wanted. You wanted a Boardwalk View and that's what you booked at the 11-month window.

I understand that stuff happens and maintenance projects need to be done. I hope maybe this means that they will be putting in new TVs for instance. But it still stinks . Inkmahm: what do you think would make you happy compensation-wise? I would assume that you are toast for the boardwalk view now. The biggest problem I see is that a BCV studio and a BWV studio use the same number of points.

 

[jco_direwolf]

So this whole thread bugged me for my whole walk with my dog.

I finally figured out what the problem was. The OP sounded so whiney about the whole thing. It started out sounding like "I'm going to hold my breath until I get what I want or die."

Had the thread started with something like-

Hey I just got a call and DVC is bumping me from my studio at BWV to BCV any idea what is going on? This is totally bugging me I can 't wait to call MS tomorrow to find out. Any idea if there are any BW view rooms open?

That would have been great...

I but this post had my sympathy go out to the person on MS when you call and you rage at them, for something they have no control over. Look these are operating properties. I've never had MS be anything but accommodating when I called. They will work with you if you give them a chance. Yes it's not what you want, but they are telling you 9 months in advance. There is time to make changes.

As far as I can tell Disney goes OUT OF THIER way to try and fix things. Once in a while the person on the phone isn't in there power to fix it. At that point you kick it up the chain. Talk to a manager, and have some idea what you'd like to do assuming BW View studios are a no-go. Bottom line is what they HAVE to do is very limited by the contract. What they CAN do isn't as limited.

johno

 

[robinb]

I but this post had my sympathy go out to the person on MS when you call and you rage at them, for something they have no control over. Look these are operating properties. I've never had MS be anything but accommodating when I called. They will work with you if you give them a chance. Yes it's not what you want, but they are telling you 9 months in advance. There is time to make changes.

My goodness! Where are you getting that the OP is going to "rage" at MS? I think that you are reading a lot into the OP, including "raging" and "whining". I guess I am willing to cut the OP some slack as I usually book the hard to get reservation. I am a BWV owner who (almost) always books a Boardwalk View or a Standard View I also own at AKV and both reservations have been on the concierge floor ... an even harder reservation to get. To get all three reservations you need to call at the crack of dawn as soon as MS opens.

FWIW, it's 6 months until October, not 9. I am not surprised that BWV is sold out ... the hordes of non-BWV/BCV members have already called at their 7-month window to be there for F&W. I am surprised that there is any thing left at BCV and it doesn't bode well for the OP to get any kind of an upgrade.

I know that I would be beyond disappointed if I found out 5 months after making my hard to get reservtaion I was getting left-overs.

 

[BWV Dreamin]

My goodness! Where are you getting that the OP is going to "rage" at MS? I think that you are reading a lot into the OP, including "raging" and "whining". I guess I am willing to cut the OP some slack as I usually book the hard to get reservation. I am a BWV owner who (almost) always books a Boardwalk View or a Standard View I also own at AKV and both reservations have been on the concierge floor ... an even harder reservation to get. To get all three reservations you need to call at the crack of dawn as soon as MS opens.

FWIW, it's 6 months until October, not 9. I am not surprised that BWV is sold out ... the hordes of non-BWV/BCV members have already called at their 7-month window to be there for F&W. I am surprised that there is any thing left at BCV and it doesn't bode well for the OP to get any kind of an upgrade.

I know that I would be beyond disappointed if I found out 5 months after making my hard to get reservtaion I was getting left-overs.

Well said. I guess this poster did not read the hundreds of posts when AKV owners were being moved from their accomodations! Owners buy at certain resorts for the 11 mos. booking, esp. at hard to reserve times. F&W festival is one of those times......how about a non-owner giving up their ressie's to accomodate an owner? Oh, I bet we would hear ALOT about that!

 

[drusba]

It is likely rehab. When we were there in late March/early April the rehab had started (most standard rooms on bottom floor were blocked off at that time and there signs posted in some places stating that there is and will be major rehab going on for some time (expected close to a year). They are doing rooms in clusters and it sounds like many of the boardwalk views may be scheduled for that time. It would be helpful if they planned 11 months out and therefore prevent the reservation from being made in the first place but assume correctness of posts above that such is not easy to do. Even so, it would at least be helpful if they could tell you before the 7 month window opens. As for accomadating the loss, you might want to see if they will give BLT (although I doubt any MK views are open for that time).

 

[spiceycat]

maintence happens - think this is something that needs to be fixed.

my question - why not in Sept (before food/wine) when less people are at the place. Unless Disney has rented all the unused villa to their guests.

of course this thing may start in Sept - and your room is just effective in Oct.

 

[RLRDA]

As far as I'm concerned, if the OP called first thing at the opening of the 11 month window then the "bump" in room assignment should go to someone who booked later. Unless all of the BW view studios are being refurbed at the same time (which I would hope is unlikely) the members who made their reservations later should be affected first - it is the only fair way to handle it. I hope it gets resolved for you today !

 

[jco_direwolf]

maintence happens - think this is something that needs to be fixed.

my question - why not in Sept (before food/wine) when less people are at the place. Unless Disney has rented all the unused villa to their guests.

of course this thing may start in Sept - and your room is just effective in Oct.

Why not make it magically happen over night in a way that doesn't effect anyone one?

Because you get the professionals, the equipment, the supplies and the money when you can. As I said before I doubt this was there first choice of timing. But it is what it is. And if it's really is a YEAR of work. You just have to bite the bullet, and do it. It doesn't sound like they are taking about a room with a leaky pipe, while this is classified as maintenance this is months of work.

johno

 

[Fantasmic303]

We have a boardwalk view booked for a couple of trips through the end of the year, and now I'm curious - I know the Inn is technically separate, but do you think they could accommodate owners by moving them to boardwalk views at the Inn if the Villas aren't available?

I would be very upset as well if we were moved to another resort or room view, as the boardwalk view is what we love most about our DVC home.

 

[jco_direwolf]

FWIW, it's 6 months until October, not 9.

I concede the point that 10 - 4 is 6 not 9. Oops. (Is is really almost May already?)

That said. I too have booked DAKV Concierge level. And Cindy's Table and other things which involve getting up at Oh-Dark-thrity, calling and memorizing the phone tree. And I've been disappointed.

But this whole attitude that I get from the thread is messed up. Look things happen and Disney will do what they can to make you happy. If you go in to the process with the ONLY thing that will make me happy is what I originally had, then you're at an impasse.

All this talk about I booked a specific room, I want that room. That doesn't help anyone. See what's going on. Maybe you can't have your BW View for the whole stay (although I would ALWAYS give up a view to be able to not change rooms.)

johno

 

[spiceycat]

Why not make it magically happen over night in a way that doesn't effect anyone one?

Because you get the professionals, the equipment, the supplies and the money when you can. As I said before I doubt this was there first choice of timing. But it is what it is. And if it's really is a YEAR of work. You just have to bite the bullet, and do it. It doesn't sound like they are taking about a room with a leaky pipe, while this is classified as maintenance this is months of work.

johno

you seem mad - why?

if it is a year of work - then fine - SAY SO.

DVC use to tell use when working was going on - before it happened in the magazine.

Now until someone says something here - DVC acts like it is not happening.

remember the pool at SSR - that even the management at SSR did not know was happening.

DVC needs to communicate with its member not to mention the resorts in a much better fashion.

if it is indeed a year of work - then hey DVC had to know about it before this time. because as you say this work had to been scheduled. If DVC had mentioned in their latest magazine (which I have not gotten) that work was going to be going on at BWV - then don't think anyone would be upset.

 

[Duckfan-in-Chicago]

I have no problem with needed repairs. If this needs to be fixed now, shut it down today and fix it now. If it can be put off to Oct. there's no reason it couldn't be put off to Jan since one of the hot times at BWV is during F&W. Unless it isn't going to be a huge part of the BW that's shut down. In that case, someone who books at exactly 11 months out shouldn't be the one getting bumped.

 

[tor]

We were there April 1 to 18 and they were just starting to paint the exterior of parts of the building with entire sections scaffolded. They were also reroofing so it may be the time the boardwalk rooms are anticipated to be worked on.

 

[Goofy's apprentice]

I read quickly through this thread so I may have missed it but....

Did anyone call in and find out what is happening with respect to refurb? I know MS information can be sketchy and not very accurate with stuff like this, but usually a few affected dis'rs will call and eventually the information gets through....

I love BWV. WE don't own but try to stay there every fall for F&W. I do think, however, that it is in need of refurbishment. They could probably choose a better time, but I don't recall....are the BW view rooms ever empty? at low occupancy?

At some time or another, we will all be affected by this type of thing. We have been members since 2004 and two stays have been during main pool closures with very little notice from MS. In the many past and future vacations, it is truly only a blip.

 

[robinb]

I have no problem with needed repairs. If this needs to be fixed now, shut it down today and fix it now. If it can be put off to Oct. there's no reason it couldn't be put off to Jan since one of the hot times at BWV is during F&W. Unless it isn't going to be a huge part of the BW that's shut down. In that case, someone who books at exactly 11 months out shouldn't be the one getting bumped.

Right, but I think that the new rules about being able to book your whole vacation 11-months in advance of your check-in date may be biting the OP in the butt. She may have booked one of the last couple of BWV studios that were left so she may be at the end of the list of people who booked not at the top. I know that when I booked my Boardwalk View studio for NYE at exactly 11 months from my 12/27 check-in date there were only FOUR studios left. All the others had been booked by people who were arriving before me.

 

[wilma-bride]

Personally, I think the OP has a perfect right to be upset. However, the fact remains that if it is a rehab then there is probably little that can be done. I think, until the OP or anyone else has spoken to MS and established the issue, then we are just going to be arguing round in circles about what is fair/right and not. I don't think the OP said anywhere that the plan was to rage at MS and I certainly didn't perceive the opening post to be whiney, just concerned that careful planning and pre-booking was going to count for nothing now.

FWI (and I appreciate I may get flamed for this), I think that those who booked boardwalk view at 7 months should get 'bumped' first, if this is even possible.

 

[Duckfan-in-Chicago]

Right, but I think that the new rules about being able to book your whole vacation 11-months in advance of your check-in date may be biting the OP in the butt. She may have booked one of the last couple of BWV studios that were left so she may be at the end of the list of people who booked not at the top. I know that when I booked my Boardwalk View studio for NYE at exactly 11 months from my 12/27 check-in date there were only FOUR studios left. All the others had been booked by people who were arriving before me.

We'll have to wait to see what exactly is going on. I don't know the OP's dates in question, but I didn't call at the 11 month window. More like 10 months 2 or 3 weeks. And I have a one bedroom for the 18th-24th in Oct with a BW view. I have as of yet not been contacted.

I know the studios go first but even during F&W the standard view studio was the only room I ever had any problem getting a day less than 11 months-never did a GV.