DopeyDonald
Mouseketeer
- Joined
- Aug 23, 2011
- Messages
- 467
Haha, when I first started reading and you said "I need to explain what happened on Wednesday morning." I thought you meant Christmas Eve.
Emily, I think you can file away your mixed emotions completely. I read nothing here that I would ever consider to be complaining. I've seen complaining, and this wasn't it. I think you did everything exactly right. You just simply gave feedback and you did it the right way. Rest assured, you have absolutely nothing to feel guilty about AT ALL. And super kudos to Disney for coming through like they did. That is so awesome. That's simply a great story of customer service and pixie dust, and I loved hearing it. It's what a Disney vacation is all about.![]()
Too funny about Christmas Eve -

Thanks for the kind words. I think I will always feel a bit guilty. There was a surprise waiting for us in the new room also - they just went above and beyond that day.
It sounds like you handled it really well. I'm glad they were able to make it right for you.
Thanks! They really made our vacation - though it probably worked out in their favor as we really loved the bunk bed room we were given and we need 2 of them...... so in the future they'll get more of our money!
