MK "Happily Ever After" Dessert Party (Parties) Discussion

[bellelinus]

I had emailed as well about the price discrepancy between what was shown on the website when I booked and what I was charged. Disney just called me and said they will refund my credit card $30 (three adults) by Friday of this week. Not sure why some have been offered GC and others refunds, but it will be great if they do this.

 

[tinkerhon]

Just off the phone with dining guest services - also offered the $20 gift card, which works for us !

Glad they took care of the matter !

 

[ITALIANNYC]

They are smart.

Ill probably use that gift card on another desert party lol

 

[bellelinus]

I'm already checking for openings for Fantasmic dessert and Star Wars parties for August, so there is no doubt they will get plenty more money from me!

 

[ktjdisneymom]

I had emailed as well about the price discrepancy between what was shown on the website when I booked and what I was charged. Disney just called me and said they will refund my credit card $30 (three adults) by Friday of this week. Not sure why some have been offered GC and others refunds, but it will be great if they do this.

I got 2 calls offering me the refund on my credit card. I put it on my Disney Chase VISA so maybe it depends on what card you booked on?

 

[tinkerhon]

Just off the phone with dining guest services - also offered the $20 gift card, which works for us !

Glad they took care of the matter !

Just off the phone with guest services, after reading some info from another blog - spoke w a great CM that informed me that they are not going to be offering gift cards going forward ( I'm assuming if anyone was offered one already - ( like I was) they will still be receiving one- On Friday, they will be crediting back the difference charged to the credit card that was used for payment - I chose to have the credit to my card

 

[SaintsManiac]

I wonder if it's completely random on who they are calling to smooth this over. I have not received any kind of response to my email or phone call. I'm considering canceling it at this point.

 

[tinkerhon]

I had emailed as well about the price discrepancy between what was shown on the website when I booked and what I was charged. Disney just called me and said they will refund my credit card $30 (three adults) by Friday of this week. Not sure why some have been offered GC and others refunds, but it will be great if they do this.

Same here - CM that I spoke with was not aware of any GCs being sent - Said there was a meeting this morning, and refunds would be how they would be handling the problem -

 

[ErinF]

I wonder if it's completely random on who they are calling to smooth this over. I have not received any kind of response to my email or phone call. I'm considering canceling it at this point.

Just received my phone call a moment ago saying they would be refunding my credit card $46 (for 4 adults and 1 child). I sent an email yesterday afternoon.

 

[tinkerhon]

I got 2 calls offering me the refund on my credit card. I put it on my Disney Chase VISA so maybe it depends on what card you booked on?

Booked on my Chase debit and receiving credit to card as well

 

[tinkerhon]

I wonder if it's completely random on who they are calling to smooth this over. I have not received any kind of response to my email or phone call. I'm considering canceling it at this point.

Here is direct number I was given via VM - 407-939- 7410

 

[ITALIANNYC]

Hmm I’m getting gift card. I wonder if I’ll get the refund also

 

[MinnieMSue]

I hope I get a refund (or a gift card ) it doesn’t matter which. I guess time will tell.

 

[elgerber]

After getting an email that said, sorry, you will have to call, they just called me instead. She said they will be refunding me $40, and I should see it within 10-14 days.

Edited to add I paid with an AMEX card.

 

[disneyxo]

I just received a call from Guest services informing me of the error on the pricing. They are crediting my charge card $40.00. I didn't even notice the price had gone up but came here after the call to see if there was any information about it. Hoping everyone gets their refund.

 

[Rivergirl2005]

I'm confused what did they charge those who are getting refunds and have the adjusted the price change on the website?

 

[anneboleyn]

I also received the phone call informing me that they will be refunding the difference in pricing for the dessert party. I hadn’t emailed them, so I was pretty surprised to have received a phone call. I didn’t expect a refund and had no intentions of trying to get one.

I think Disney is great for doing this. I am sure a large amount of people either didn’t notice the price difference, or knew that it was just an error and were letting it slide (like me) because they were just happy to finally be able to book the party. So the fact that Disney is taking it upon themselves to do this is a great gesture, I think.

 

[Susiej7776]

I just got the call from Disney about the pricing and refund going back to card. Very pleased with their service for making the pricing fix even though I hadn’t contacted them about the issue.

 

[MickeyMinnieMom]

I received a voicemail from guest services saying that they were calling about the dessert party, but that it was "nothing bad at all".

I had no idea about the overcharge. When I call back I get an answering machine. Now that I know what it's about, I won't have to call back incessantly.

 

[Jewel3k]

I just received a phone call from Guest Services letting me know that they are refunding me the difference in price. I did not send an email or ask from a refund. So thank you to everyone who emailed and called.