I bought a mug in June 2012 from The Emporium on Main Street. It started leaking (with no visible cracks) a few months later. I brought it back to The Emporium in April 2013, and they let me exchange it. I really wanted to just get the same mug but the same one was no longer available, so I chose a different one. They did have to get the manager to make the exchange but it wasn't a big deal. So bring your snow globe next time you go…it doesn't hurt to ask.