Lexxiefern
DIS Veteran
- Joined
- Mar 6, 2003
- Messages
- 3,709
Last week I was calling day by day to book a VB beach cottage. Now my stay was going to be Oct 28 - Nov 1. Since there are only 30 days in Nov, I was calling on Dec 1 to book both Oct 30 and Oct 31. (11 month window)
The CM I spoke to on that day told me I had to call back on Dec 2 to book the night of Oct 31 (with a checkout of Nov 1). What????
I managed to get it all straightened out, but it took a little while. I have been a member for a few years now and thankfully I knew the CM was wrong. But many people would have believed her and maybe lost out on their reservation. There are only 6 beach cottages - I can't imagine if I had listened to her and called back the next day and there was no availability! Wow....
Anyway, just a heads up for you all. I hope my post wasn't too confusing. Do you think I should send an email to member services or let anyone know what happened? Obviously I don't want anyone else to have this happen to them. And this was not just human error, the first girl I spoke to really believed she could not book that day for me.
The CM I spoke to on that day told me I had to call back on Dec 2 to book the night of Oct 31 (with a checkout of Nov 1). What????

I managed to get it all straightened out, but it took a little while. I have been a member for a few years now and thankfully I knew the CM was wrong. But many people would have believed her and maybe lost out on their reservation. There are only 6 beach cottages - I can't imagine if I had listened to her and called back the next day and there was no availability! Wow....
Anyway, just a heads up for you all. I hope my post wasn't too confusing. Do you think I should send an email to member services or let anyone know what happened? Obviously I don't want anyone else to have this happen to them. And this was not just human error, the first girl I spoke to really believed she could not book that day for me.