Member Services - Computers Down

[bnlbebes]

When I called MS today after 4 they said to call back at 9 AM tomorrow, because their computers were down. Were they down all day? How often does this happen?

 

[castleri]

They were diwn until 1 PM and then back up for awhile because I did get through about 1:15. I wonder what will happen to people who may have been trying to cancel prior to the 31 day mark during these outages. I would hope that MS will not put their points into holding when they do manage to get a call through. The CM I spoke with agreed when I said " It must be nice to not have to say the system is down please call back after ....".

 

[n2mm]

I guess this is a good reminder never to wait until the last day to bank, add ddp, or cancel a reservation. The database is a mess and I sure hope my points are back where they are suppose to be when it comes back up. They asked me to wait until at least Wednesday before calling again.

 

[senecabeach]

so is the web site this AM ... at least an hour ago

 

[Delaware Mike]

so is the web site this AM ... at least an hour ago

It's 7:40am ET....

...do you know where your points are?

(DVC website still down.)

 

[alldiz]

Ohhhh...I was planning to call MS....today to change
some ressies....
Kerri

 

[Starr W.]

It's 7:40am ET....

...do you know where your points are?

(DVC website still down.)

I wrote down my contract balances last week when I first heard about the computer problems.

 

[magicmommy]

Member services was up and running as of 20 minutes ago...its only the Member website that appears to be down today.

 

[n2mm]

Their website is back up and happily my points are back in my account where they are suppose to be. I would be very nervous making any changes right now, but if you do, watch your account carefully.

 

[Delaware Mike]

Their website is back up and happily my points are back in my account where they are suppose to be. I would be very nervous making any changes right now, but if you do, watch your account carefully.

Excellent advice! I just checked my (er, or should I say "my wife's") points and ressies. I'm happy to say all is well in "her" account.

 

[DVCPAM]

Nothing is right in my account. My reservations are not showing up, yet the points for them are missing in my account. I sure hope they know what they are doing because for some of our accounts it is a big, big mess. I am glad that I printed out all of my info when it was accurate so that I can show them what it should look like.
Here's hoping it is fixed soon!

Pam