Member services computer bombed

[PSC]

With the IT changes our reservations both got new confirmation numbers. Any chance that the latest snail mail gives you the new confirmation number?

I just checked, but no it's the same reservation number. This reservation was made after the recent upgrade work.

The good news is that my reservation is still intact.

 

[June0802]

It's been over two weeks and MS still hasn't fix our account. This is very frustrating.

 

[pmcpmc]

We are going through something similar. We had a reservation book at BLT for February and I called to add an extra day. The system wouldn’t let them so they put the extra day on hold for me. Two days later I logged into my account and my reservation no longer showed up and my points were credited back to me. I freaked out and called MS and they said the reservation is still there and it’s being held for me. Yesterday was a week since this happened so I called back and they are still having the same issue but they assured me my reservation was there and being held. I will be nervous until this is resolved. Surely IT should have it fixed by now!

Because they don't give you a transaction number for the manual holding that they are doing you do not trust the system,especilally when it is an eleven month booking and allother rooms might be gone.
I rebooked !!!!!!!!!!

 

[beccaisqueen]

We have generally had good luck booking through MS. I have consistently requested that web bookings be available. I'm glad that is finally going to happen, although I'm sure there will be some glitches in the transition.

 

[sanibel93]

Called and got a revervation for Aug. 11 yesterday, OKW. Had no problems. Went online after calling and checked everything out. Got a email sent to me about a hour after reservation was made. Everything looked good.

 

[andycat]

We were checking in on 11/14 and the computer locked up while trying to check us in. The rep had to reboot but no one could get back into our reservation. The manager finally had to delete the reservation and rebook us.

That was OK except that he couldn't associate the reservation with our DVC membership, so anything we would have charged to the room wouldn't get the DVC discount without also showing our DVC card.

They also were going to charge us for Internet access, but when I called and explained they quickly credited the charge.

 

[brandip22]

Hope this is fixed by the time I get there on Saturday. I expect it'll be quite busy!

 

[pmcpmc]

We were checking in on 11/14 and the computer locked up while trying to check us in. The rep had to reboot but no one could get back into our reservation. The manager finally had to delete the reservation and rebook us.

That was OK except that he couldn't associate the reservation with our DVC membership, so anything we would have charged to the room wouldn't get the DVC discount without also showing our DVC card.

They also were going to charge us for Internet access, but when I called and explained they quickly credited the charge.

You have got to love them or hate them but you cannot do without them.
Our business computer crashed today leaving over 10000 people without work to do

 

[Jaaron2]

Hope this is fixed by the time I get there on Saturday. I expect it'll be quite busy!

We get there on Saturday as well. We have tried for 8 days now to check in on line with ZERO success

 

[Disneypirate85]

Was surfing the Disney employment site and STRANGELY there was MANY listings for various IT positions.....Heres to wishing someone who knows what is going on apply's...Shawn

 

[aggiemullins]

Don't expect it to get any better once you get there. When we were there in October during a big software upgrade, the system LOST our 10 day, no expiration, park hoppers that were attached to our "key to the world" cards! The only way I could prove I even owned them was because I had taken photos of the paper ones before I threw them away, just in case...

So in their feeble attempts to retrieve our tickets from Disney Purgatory the system crashed and deleted our ressie, meal credits and all. Two and a half very painful hours (with 3 kids under 5 years old melting down), 3 managers, 1 IT person and 3 computer reboots later, they were finally able to "rebook" the ressie. After that we kept our park tickets separate.

After my wife melted down in tears at the front desk at about hour 2, the general manager from the Contemporary Resort did make it up by giving us 12 separate non-expiring park hopper tickets for our troubles. Two for everyone on our reservation.

 

[Jason@dvcstore]

Don't expect it to get any better once you get there. When we were there in October during a big software upgrade, the system LOST our 10 day, no expiration, park hoppers that were attached to our "key to the world" cards! The only way I could prove I even owned them was because I had taken photos of the paper ones before I threw them away, just in case...

So in their feeble attempts to retrieve our tickets from Disney Purgatory the system crashed and deleted our ressie, meal credits and all. Two and a half very painful hours (with 3 kids under 5 years old melting down), 3 managers, 1 IT person and 3 computer reboots later, they were finally able to "rebook" the ressie. After that we kept our park tickets separate.

After my wife melted down in tears at the front desk at about hour 2, the general manager from the Contemporary Resort did make it up by giving us 12 separate non-expiring park hopper tickets for our troubles. Two for everyone on our reservation.

I am sorry to hear this situation happened to you. That was a very smart idea taking a photo of the papers.

Jason

 

[DVC-Don]

I called today to get a breakdown of points we have in "Reservation Status" when MS could not get into my two contracts at all. Two CM's worked on it for quite some time and refered it to management. I'll try again tomorrow.

*Update: One of the CM's did call me back about 5 PM and told me they finally got my account to open, but I was on one of the launches out in Bay Lake with the wind blowing and could hardly hear him. I'll call back Tuesday morning.

 

[dianeschlicht]

That's why I really question if there will ever be a system where members could book online.

I'm with you on that thought! We have been "promised" on line booking since 2004 or 5 at least. I've quit believing them when they say it's "coming by the end of next year".

 

[psac]

Was surfing the Disney employment site and STRANGELY there was MANY listings for various IT positions.....Heres to wishing someone who knows what is going on apply's...Shawn

I'm in IT management, and some of the things that Disney's IT has done is very mind boggling. I can't imagine a production customer-facing system (like the dining and room reservation system) being down for a scheduled upgrade two whole days two months in a row. Being a 24/7 system does pose special problems, but not that special. A 3 or 4 hour window during "overnight" hours may be acceptable (overnight for a worldwide company is subjective), but two days seems outrageous.