MDE glitch? Everything missing (fp, adrs, resort reservation) Sept 11+

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Alison S

Mouseketeer
Joined
Apr 5, 2018
So is it not going to work at all today? And then tomorrow we're competing against everyone else who can book in their 60 day window?
 

jtwibih

Mouseketeer
Joined
Aug 22, 2010
I still show no tickets linked and I am unable to make FPs today. I've been trying since this morning. When I go to link my tickets, I get an error message. I'm not going to be a jerk about it but I will ask Disney to make this right. Our friends who have their own MDE account and are going at the same time we are were able to make reserve FPs today. Some people have been affected while others haven't.
 

toonaspie

Just a poser
Joined
May 30, 2010
Me thinks the culprit might be a recent update. I do recall getting a notification yesterday on my phone of the Disney app being upgraded. Never a good thing when Disney does this I'm noticing. My assigned ticket is gone on both the app and the desktop.
 

wddub2015

Mouseketeer
Joined
Aug 8, 2015
I noticed mytickets are missing online, but my hotel reservation is there and on the app my tickets are there, but not my hotel reservation.
 

KNovacovschi

DIS Veteran
Joined
May 30, 2007
All of our ADRs and FPs are there as well as my MNSSHP ticket but not my park tickets or either of my DHs tickets. I checked the app, my tablet and on my laptop. So annoying, I hope they fix it soon since we go next week.
 

mi*vida*loca

Collect memories, not things
Joined
Mar 29, 2008
I only see ADRs, FP, resort reservation including my DVC rental but no tickets and this is through the website. There is nothing showing on the app.

I bought my tickets through UCT and still have the email. I got my MVMCP tickets through Disney and still have that email too.

I took screenshots of everything. I read that IT doesn’t really care about screenshots when it comes to lost ADRs and FPS. Is this true?
 

JBeaty0507

Mouseketeer
Joined
Dec 30, 2015
I couldn’t see anything on the app (not my FP+ day, checking in tomorrow), but I was able to log out of the app and back in and everything showed back up. May not work for everyone, just thought I’d let you know.
 

PopGirl26

Obsessed. Just obsessed.
Joined
Sep 4, 2015
Still four missing tickets here, no matter where I check or how many times I refresh, logout, or uninstall. When I called they said they couldn’t help currently.
 

mi*vida*loca

Collect memories, not things
Joined
Mar 29, 2008
I couldn’t see anything on the app (not my FP+ day, checking in tomorrow), but I was able to log out of the app and back in and everything showed back up. May not work for everyone, just thought I’d let you know.

This finally worked for me too.
 

MrsSaraG

Mouseketeer
Joined
Feb 18, 2015
This finally worked for me too.

I wish it was this easy. I've uninstalled the app and reinstalled it twice today. I just tried logging out of the app and back in and now even my daughter's ticket is gone. Her FP+ is still there though. Still waiting to hear back from Disney, so I assumed it wasn't fixed yet.
 

gwynne

DIS Veteran
Joined
Jan 1, 2012
I wish it was this easy. I've uninstalled the app and reinstalled it twice today. I just tried logging out of the app and back in and now even my daughter's ticket is gone. Her FP+ is still there though. Still waiting to hear back from Disney, so I assumed it wasn't fixed yet.
I'm having similar problems. I am hoping my account is back to normal tomorrow.
 

mi*vida*loca

Collect memories, not things
Joined
Mar 29, 2008
I wish it was this easy. I've uninstalled the app and reinstalled it twice today. I just tried logging out of the app and back in and now even my daughter's ticket is gone. Her FP+ is still there though. Still waiting to hear back from Disney, so I assumed it wasn't fixed yet.

It took a while for me. I hope it returns for you! It’s very frustrating especially if FP day is coming up. Disney IT really needs to get their act together because this isn’t right to their customers.
 

cakebaker

DIS Veteran
Joined
Jun 27, 2013
Another round of chat on the website got me nowhere: "At this time we do not have an estimated time for when the website will resume normal operations. We suggest that you keep checking every now and then." There's just no excuse for this...due to book FP's in the morning. Everything shows for me except the one thing I need, tickets.
 

Alison S

Mouseketeer
Joined
Apr 5, 2018
Well at least others are still having problems and I'm not alone! Looking forward to seeing what Disney will do to make things right.
 

jtwibih

Mouseketeer
Joined
Aug 22, 2010
I have been told this is a system wide issue. As I said previously, some are affected and some are not. The CM said it is "magical enhancements". I'm growing weary of hearing that every time Disney screws something up.
 

Donna PA

Mouseketeer
Joined
Sep 25, 2009
I’ve been off and on the site all day with different degrees of luck. Right now I have 4 Fastpasses on the same day , two for Kilimanjaro safari at the same time , I wish(lol) I updated the app two days ago, could be the update has bugs.
 

vinotinto

Just Keep Swimming
Joined
Sep 20, 2009
Are the people that are having issues all have separately linked tickets/APs? Anyone have a room and ticket package?
 
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