MDE glitch? Everything missing (fp, adrs, resort reservation) Sept 11+

Discussion in 'Theme Parks Attractions and Strategies' started by Miss Frankie J, Sep 11, 2018.

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  1. Brocktoon

    Brocktoon 21st Century Schizoid Man

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    I can confirm like many other that the MDE system is a mess this morning. Sometimes my tickets and reservations show ... a few minutes later they are gone. Other times it's showing my FPs are only booked for a party on 1 instead of 3. Also not seeing the proper character icons for my party and just getting the blue mickey head graphic. Why am I not surprised ... just the typical 'magical upgrades' the Disney IT system is known for.

    Fast pass screen shots were no help to me on a past trip as there was no confirmation # associated with a lost FP I had. I showed the screen shot to a CM but they couldn't do anything as I had no to way prove that it wasn't an old screen shot that I had later cancelled. They told me I had to go to guest services which I didn't want to bother with. Has anyone ever had success using a FP screenshot with a tap-point CM?
     
  2. twirly123

    twirly123 Mouseketeer

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    It was an issue at 8am UK time - so I dont think connected with the 7am rush
     
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  4. Kristin0713

    Kristin0713 Mouseketeer

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    Try uninstalling and installing the app. My stuff is back, I hope yours all return quickly.
     
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  5. msalem

    msalem Earning My Ears

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    tried that, app, web, nothing is right....on hold for 30 min....1.5 hours to go.
     
  6. Mal6586

    Mal6586 Southern Disney Spinster

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    My stuff came back eventually about 6:35 CST. Still endlessly frustrating that something can be this glitchy for a company this big.
     
  7. msalem

    msalem Earning My Ears

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    An hour since I started trying to get something to work and nothing.....at least its park music while you wait
     
  8. Alison S

    Alison S Mouseketeer

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    Same here (but I'm not waiting on the phone...of course there's no number for Canadians to call, and I have no idea how 2+ hours on an international call would cost!
     
    Madame likes this.
  9. disneymagic1391

    disneymagic1391 Earning My Ears

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    Called a few minutes after 6am central time and was on hold for 20 minuets. The woman on the phone said it is a known IT issue with no known estimated fix time. I declined being transferred to IT because there were over 300 people in the call “line” ahead of me at that point.
     
  10. ariane37

    ariane37 Dis veteran

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    Doing "enhancements" this morning, said it'll be a few hours and many MDE accounts are messed up including lots of my clients. Hopefully all will be well later today!
     
  11. jerseygal

    jerseygal DIS Veteran

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    HAPPY to hear that all is ok on the laptop..print out is a good idea.
     
  12. gwynne

    gwynne Ad astra per aspera

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    Thank you for posting this. I am missing a lot of information in my MDE. On the other hand, dining reservations that I had previously cancelled have popped back up. I printed a copy just in case this becomes an issue.
     
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  13. jerrimajesty

    jerrimajesty Earning My Ears

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    I called this morning to ask about my two missing tickets and they said the system is updating and they should show up in about two hours. She said if I still do not see them to call 407-939-4357
     
  14. Alison S

    Alison S Mouseketeer

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    What time was the 2 hours from?
     
  15. SUSIEQ

    SUSIEQ DIS Veteran

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    My MDE is really messed up. People missing. Tickets missing. Dining reservations showing up that I cancelled weeks ago.
    This is PATHETIC!
     
  16. goofyintoronto

    goofyintoronto I really wanted to like it, but I didnt.

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    This is quite common. Happens all the time. And ya, the system is down apparently. Hang in there folks. I understand how frustrating it is. I've been through it myself many times. I just dont understand how and why this is always a problem.:furious:
     
  17. jerrimajesty

    jerrimajesty Earning My Ears

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    Called them 7:02 am Central Time
     
  18. Raimiette

    Raimiette Mouseketeer

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    I hear you. I'm in the same situation lol. I also called and was told the "enhancements to serve you better" line lol. She didn't give an ETA just said it should be resolved sometime "this morning."
     
    Alison S likes this.
  19. joules12

    joules12 Mouseketeer

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    I'm finally starting to see some of my "missing" items showing back up -- both on the desktop website (that seemed to improve first for me) and on the MDE app.
     
  20. Dinglehopper626

    Dinglehopper626 World Traveler (Epcot counts right?)

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    Having the same issue this morning, FastPasses were missing (have since re-appeared), linked MNSSHP tickets were missing (still are) and some of my ADR's were missing (have since popped back up). We leave in 3 days, so I am hoping it is all fixed by then.
     
  21. dotdot35

    dotdot35 Earning My Ears

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    I am having the same problem with nothing showing at all including room reservation. However I am currently sat at the Boardwalk pool able to get in and out of the room, having attended the AP Toy Story Land event this morning where entry was done using the magicband and all FPs worked. So hang in there, I hope it all works out for everyone this morning?
     
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