This is why if you are looking for a AP rate and some are getting it, and if you get a castmemeber that says they are not out....I always call back, because out of my 20, 30 years of dealing with AP Rates, half the time they are unaware when the rates do come out.....you don’t know how many times I’ve had to tell them they are out. As far as your call Elizabethswan, you probably had a CSR who is not on property, they have flow over call centers and those people are answering calls from home. They don’t have all the same system that is limited