calmom
Just a dream and a wind to carry me...
- Joined
- Jul 2, 2005
- Messages
- 2,159
This makes me so happy. I know how frustrated you were. I want you teo tell us the story on how you git it fixed!!
It had been so frustrating - to quickly recap: I was on the Magic Jan. 20 sailing and we filled out a fax request. I requested a suite for panama canal. I called on Monday the 29th and the 30th to make sure they knew I would take two connecting cabins as well. When I called at 5am PST on the 31 to see what IC had done, they still had me as waitlisted (so the OBC/discount was tied to the waitlist reservation). The CM told me IC was still making calls so we made two new reservations for connecting 9's. He said I could call later to transfer it (the discount/credit) over after seeing if IC ended up calling. By 3:30 that day, I had read enough on these boards to know there was no way I was getting a suite and I called back (on the 31st) to do the transfer. I was told I couldn't b/c there was only gty available. Over the past two weeks, I have spoken to just about every DCL superviser with no luck. One, named Heidi, was so rude. When I told her how I was on the phone at 5am to ensure I got my reservation, she told me that was impossible since the phones didn't open until 8am. I had just about given up when my sister called my on the 14 of Feb. She as well was on the Jan. 20 sailing and she had requested the EB panama. She said she never heard from DCL so she just called and DCL forgot to book her. She then proceeded to tell me that a supervisor got her -on Feb. 14 - two connecting 8's on the EB with 1/31 pricing and the OBC/discount. JUST LIKE THAT! Well, that sent me over the edge. I wrote a pretty pointed email/letter - just crazy how 10 supervisors told me it "couldn't be done" and then on Feb. 14 - on a SOLD OUT CRUISE - my sister got the 2 cabins at first tier pricing because they saw they "made a mistake." Thanks again Lisa for trying to help. I'm just so relieved as we could really use the extra discount/OBC.
Lisa