Making ADR Thread - hold times, IT vents, and general whine!

[denimar]

Called at exactly 7AM this morning. About a 30 minute wait. Excellent CM. Got all reservations at approx. time wanted except Mama Melrose Fantasmic Pkg. on June 18. Only had a 3:30 and I didn't take it. To early for dinner.
All in all a pleasant experience.

I just got off the phone after being on hold...for almost 2 hours. Anyway, I'm going to Fantasmic that same night, but they didn't have anything for Mama Melrose.

 

[Kimi313]

I have read alot of post of making ADRs so I think they maybe running into each other. When I call am I put on hold because I want to make the 90+10 days or is everyone put on hold? Wanting Chef Mickeys on the day we arrive and am thinking maybe I should just call for that one if I can get straight through since it is so hard to get then try the others the next day.

 

[summermac]

All ressies can be made at the same time. If you're through, make them all b/c once you secure the ressie, it's secure. They'll then do the rest, confirm them all and give you confirmation #s.

Yes, I have had to hold both times I've called.

 

[Dustmouse]

I called three times this morning around 9:30 am and the automated system was VERY sluggish. It would take almost a full minute to register my responses. (I actually hung up and called back twice hoping it would get better, but it didn't) Finally got through on the third call and after waiting about 25 minutes, I got a very nice CM who did find me the Biegarten ressie I was looking for in June.

My rant is EVERY time I call, the CM's ask me to verify several different pieces of info, and I don't know why! I made the reservations, but on the last three calls they have asked for DH's name, his phone number, our address, what resort we're staying at, and/or our reservation number. Even the CM booking my fishing excursion today had to go through the drill.

 

[mmcguire]

Good grief! Hearing all these stories makes me glad we decided to do the QSDP this time!

 

[summermac]

Just called to check on changing something (no dice) and it took me less than 5 minutes total. Granted they're about to close...so...

 

[Amy&Dan]

I held less than two minutes yesterday around 11:00 a.m (my time, so 1:00 p.m. EST). It was very easy and I was so relieved. I had my book, my speaker phone and also was prepared to dial on another phone if need be. I got a great cm who was very nice. It was also nice, she didn't go through the spiel each time about park admission, yada yada. I also liked getting the ADR confirmation numbers at the end. The only thing was, I couldn't get Chefs de France. She said now that its back to 90 days, the better places at Epcot go quick. I also had to be flexible with my times for Sci Fi and O'Hana. I called on my 90 day mark but not right at 7:00. But in all, it was a painless, quick, experience. Hope others experience the same!

 

[princessmorgan]

Just called to check on changing something (no dice) and it took me less than 5 minutes total. Granted they're about to close...so...

You're lucky. I called at 9:05 p.m. est and was on hold for 40 minutes!

 

[Stepharia]

I know this is probably somewhere on this thread or another post but I haven't had much time on the boards lately between working full time and finals week is this week but can someone tell me what time does the ADR line close. I still need to make my June ressies and my window opened a week ago. I've just been so swamped with end of course school work and work in general and never seem to have time to call until around 10pm and wasn't sure what time they close.

 

[graceesmom]

You're lucky. I called at 9:05 p.m. est and was on hold for 40 minutes!

I just gave up at 10:15p.m. EST after being on hold for 40 minutes! I was hoping to transfer a reservation to another DIS poster.

 

[graceesmom]

I know this is probably somewhere on this thread or another post but I haven't had much time on the boards lately between working full time and finals week is this week but can someone tell me what time does the ADR line close. I still need to make my June ressies and my window opened a week ago. I've just been so swamped with end of course school work and work in general and never seem to have time to call until around 10pm and wasn't sure what time they close.

They close at 10:00 p.m. I have had them answer after 10:00 as long as you were already on hold before closing.

 

[Stepharia]

Thanks, I thought it was 10pm but I wasn't 100% sure. I've been slacking on my ADRs. The only one I have so far is CM 6/8 at 7:40pm (the day we arrive). It just seems like everytime I get a chance to call it's right about 10 or a little after. I'm off work Wed. and have a final that day but my other goal is to make my ADRs.

 

[jemlover]

Good Morning! Anyone else out there holding on the reservations line? I was so excited when someone answered after 5 minutes. Of course they couldn't take my June ADR's. My observation is that Disney IT should have been able to figure out a way for their customer service to access both systems so that the reps could take all reservations. I access two different versions of our system at work. It shouldn't be that hard. Not very good planning on Disney's part. Oh well, I guess I will be spending some time on Disboards this AM. Good luck to all with their ADR's and Happy St. Patricks Day.

 

[disney4us2002]

I was transferred and picked up very quickly by a lovely CM named Irene. I was a bit worried as the queue I was in briefly gave information relating to TAs and kept saying "your clients trip....." but alas there was no problems at all.

Asked for and received:

6/15 - Coral Reef - after 7pm - 7:25pm
6/16 - Sci-Fi - anytime for lunch - nothing at all but will call back
6/17 - Tutto Italia - after 6pm - 6:30pm
6/20 - Les Chefs - after 6pm - 6:30pm
6/21 - Le Cellier - lunch anytime - 12:25pm (Father's Day!!)
6/21 - Crystal Palace - after 6pm - 6:30pm (I know this is a red evening but we want to do pm EMH)
6/22 - Narcoossee's (Date night) - after 7pm - 7:10pm
6/23 - 50's PT - after 6pm - 6:10pm
6/24 - Planet Hollywood - after 6pm - 6:30pm
6/25 - Chef Mickey's bkft - after 10:30am - 10:40am - Final dining

All in all very pleasant morning and my phone indicated the call lasted just over 18 minutes! Now I just have to figure out when to call back for Sci-Fi. Tomorrow is the 90th day out from 6/16 but I read many others have asked for the 16th already so that may be a tough lunch to score yet the only one my boys always ask for.

 

[2BOYMOM]

I called yesterday to make my ADRs around 8:30am and was only on hold 13 mintues. I was able to get everything I wanted except FDP for Mama Melrose on June 15. I just made a regular reservation at Mama Melrose and will keep trying for the FDP. If I don't get it, not a biggie but I'd sure like to have it!

 

[jemlover]

I ended up on hold for about 30 - 40 minutes. I was done with all reservations by 8:15 am. I called right at 7:00. I got everything except LeCellier and the Fantasmic Dining Package at H&V. I'm going to keep calling back on that. I haven't heard anyone who has snagged one of these ADR's. We are going with DS and DSIL and we were trying to get LeCellier while they wanted Coral Reef. I just ended up booking Coral Reef with them. DH is not thrilled with Coral Reef but I can't think of an alternative that sounds good in the Epcot area. We have already booked Cape May, Yachtsman and Biergarten. We did Chefs de France and Tutto Italia in December and weren't very impressed so I guess we will stick with Coral Reef. Everything else went very smooth. The CM was very friendly and helpful.

 

[tinkerdoodle]

Woo hoo! I was so worried this morning. On Sunday, I tried (after being on hold for 1 hour 45 min) to make my ADR's for our June trip. Once I got through they were only able to make 2 days ressies for me due to a glitch in communicating the new & old systems. Told me I had to call back Tues. for the rest. So, I call this morning all prepared for the worst. Had my Dh getting the kids ready for school, breakfast for them... all while he's getting ready to go out of town himself today. I called at exactly 6:59 am, got through to an operator, and immediately put on hold! I thought, oh no, here it starts again! Anyway, I ended up on hold for only 10 minutes!!!!! I was thrilled! I had a very nice guy helping me. I was able to get everything I wanted with the exception of Le Cellier on the day I wanted. Which, that in itself worked out because I had a backup restaurant I wanted to try anyway.

I got
June 15 CM 8:50 pm (our 1st day) both DS' (ages 8 & 11) pick
June 16 Ohana's 5:20 pm - my pick
June 17 50's Prime Time Cafe 5:50 pm - both DS' pick
June 18 Boatwright's 7:05 pm (We're staying at POR- it's our free day and weren't positive we'd want to go to parks or just swim & DTD!) DH's pick
June 19 Coral Reef 4:35 pm (a little early but I'll take it!)- my pick
June 20 Mama Melrose's 6:05 pm (requested NOT to have Fantasmic DP- we've seen it and my DS's requested not to have to see it again.) DH's pick

Now I can relax a bit about the planning and start concentrating on losing the few pounds I want to lose before our trip!

 

[LVSWL]

I ended up on hold for about 30 - 40 minutes. I was done with all reservations by 8:15 am. I called right at 7:00. I got everything except LeCellier and the Fantasmic Dining Package at H&V. I'm going to keep calling back on that. I haven't heard anyone who has snagged one of these ADR's. We are going with DS and DSIL and we were trying to get LeCellier while they wanted Coral Reef. I just ended up booking Coral Reef with them. DH is not thrilled with Coral Reef but I can't think of an alternative that sounds good in the Epcot area. We have already booked Cape May, Yachtsman and Biergarten. We did Chefs de France and Tutto Italia in December and weren't very impressed so I guess we will stick with Coral Reef. Everything else went very smooth. The CM was very friendly and helpful.

Have you thought about the Flying Fish as an alternative for Coral Reef?

 

[disney4us2002]

Tried again this am for Sci-Fi for our 10 day period with no luck. I can't figure out if it is seriously that popular now or if they just aren't releasing the entire restaurant for ADRs. I just find it hard to believe that it is completely booked for 10 straight days, lol.

 

[gonzo76]

I called this morning at 7:00. I hung up at 8:40. I was able to get everything I wanted except Sci Fi. I didn't get any of the times I asked for but I still got in.