The tech hanging up on you is really bad customer service!
Just FYI, I had called the 'internet help desk' (if that's what you meant by 'tech') and they ended up transferring me out of their department, oddly enough to the 'AP desk' (I'm not an AP). The person they transferred me to assured me that she could help me and in a jiffy she had me log into my
MDE account and directed me to a new link to order MB+ thru MDE. My call with her lasted all of 10 minutes, I think she was already tapping away on the changes before I even fully explained what I wanted.
You know, in my prior job when there was a major internet change like this they usually didn't train 100% of the telephone staff. They trained a 'cadre' of employees in various departments and all calls were routed to them. That may be why I ended up at the AP desk. And possibly why your 'tech' didn't seem to know beans.
The other thing to be considered is that others on this thread have mentioned that they were 'reset' because they'd ordered MBs
before Disney announced the 7/27 release date. I fit in that category. I had mistakenly ordered MBs a couple of months ago thinking they would be 'held' until closer to our arrival date as has always happened. Nope, they shipped right away and could not be returned. I don't know what I was thinking since I knew MB+ would be out before our trip!
I'm not ordering now since our trip is in 2023 and I want to wait until the date gets closer to let them get the bugs ironed out and see what new designs may come out. And to let the 'release day' madness die down. Plus, people with upcoming trips need the bands now, I can wait.
I hope you get this straightened out.