We have been to WDW 3 times with our kids. The first two times, Disney didn't offer ME service. Transportation was provided by Mears, for a fee. It was just a little more for us to get a limo, so that's what we did. (6 of us)
Last month, we stayed at CSR while dh attended a conference. Since he was on business and WDW now provides transportation without an extra fee, we decided to use DME.
We found the check in desk without too much trouble. They only allowed one person to check in while the rest were asked to wait in a nice seating area. Dh checked us in within about 10 mins. We were told to go to a specific lane to get the bus to our resort. As we walked through, our lane was fairly clear, but many lanes were lined with people. I mentioned to my husband that I sort of felt like cattle being led to slaughter.

It was fine though.
We were called to load our bus within 5 mins. As we boarded, a CM was there welcoming us. He saw dd's shirt that said, "Swoosh! Basketball" He asked, "Do you play ball?" She shyly said, "ya". He then said, "fast or slow pitch?"

She didn't really know what to say.

I just thought it was so funny! All vacation I'd ask her, "fast or slow pitch?"
The guy who was taking the head count was nice and very funny. I thought it was our driver, but it wasn't. (I wish he had been)
Our driver was fine...no problems, but there was really nothing going on. Even though there were video screens, there was just static on the screen. I thought it would have been nice if there had been a video of the parks or even just any Disney video playing. I'm not sure if it was not working or what. The driver didn't say anything one way or another.
We stopped at POP Century on our way to CSR. There were others on our bus going to AKL. Ours was the second of three stops. Not bad.
As for luggage...it was wonderful to not have to worry about it at all. Since we had a non-stop flight and we arrived at our home airport plenty early, I didn't worry that it would get lost. We had packed bathing suits in our carry on. Well...3 hrs after we had checked in came and went..no luggage. About 4 to 4 1/2 hrs passed before the first bag arrived in our room. We did get all our bags within 6 hrs after checking in.
The return trip was interesting. It ended up fine...but our resort was the last one picked up. With 6 of us, there were not enough seats together. We had to put some of our kids seated next to strangers. Not a big deal, but a little uncomfortable. (no one offered to move so we could stay together.) They had actually overbooked that bus by one passenger. Someone ended up having to hold one of their older children so a man would have a seat. We got to the airport with plenty of time to check in...which was lucky because the line was at least a 1/2 hr to 45 mins long to check in bags. (we were on Southwest Airlines...so we couldn't check the bags at the resort.)
Would I use them again? Yes...as long as it's included in the price.
Would I pay to use them? No...I'd prefer the more personal service of a limo. (since it truly only cost us about $20 more than the old Disney transportation that you had to pay for)
I think using DME, you'll have nothing to worry about. Just go with the flow and you'll be fine. It is a very helpful service. There will always be snags once in a while, but you will be fine.
Enjoy your trip!
Familyof6
