LOVE or HATE FP+ Anyone's mind been changed ??

[JimmyV]

I am responding to you.

...who is in turn quoting and responding to prior posters. If you don't start at the beginning, you are bound to get off track.

 

[Lisa loves Pooh]

Those ratings and reviews are an average dating back to 2003. There are more than a sprinkling of negative reviews that have been posted over the last year. And of those recent negative reviews, most mention fastpasses and wait times in standby lines. That is what is relevant to this discussion, not their 12-year average.

So then it is fair to say the same of the other parks, no?

And you read all the reviews and re averaged them?

Looking at it now--one of the negative reviews that was very recent said that the only good thing...was fastpass.

 

[Lisa loves Pooh]

...who is in turn quoting and responding to prior posters. If you don't start at the beginning, you are bound to get off track.

My response is unchanged.

 

[JimmyV]

But a complaint is, nonetheless, a complaint. I'm not arguing the legitimacy of the complaint or the underlying cause of the complaint.

A complaint that has no validity is a sign of nothing. People can make unreasonable complaints all they want- always have here on the Dis. It never gets them anywhere.

Be sure and tell that to the person complaining, I'm sure it will make them feel a whole lot better.

I get the point, I think the point has no merit.

Here it is, all in one place. This is the colloquy to which I was responding.

 

[JimmyV]

My response is unchanged.

Despite the fact that "reviews" are not mentioned? Even once?

 

[Lisa loves Pooh]

Here it is, all in one place. This is the colloquy to which I was responding.

Yeah--and then you insulted her in your comments on how e-commerce and reviews work. It was fair to bring the very thing you mentioned into the conversation.

No doubt Disney reads the reviews. But if the large majority of guests are happy...then what?

 

[JimmyV]

53 posts? Fifty-three?

That is your litmus?

Of course not. The point that LT is making is that the complaints are out there. I don't have the time or patience to dredge them all up. And even if the complaints have no basis in reality, it is important to note that they exist. If for no other reason than to show that more education is needed. If you want to go on believing that all 18 million people who visit WDW each year have the same understanding of this new system as you, then fine. I certainly can't change your mind. And if you want to live in a world where only 53 people don't fully understand it. Then fine. I can't change your mind. But now you are just arguing for the sake of arguing.

 

[SmithSmith]

See here: http://www.tripadvisor.com/ShowTopic-g34515-i19-k6029632-Fast_pass_plus-Orlando_Florida.html
And make sure to order the posts in reverse chronological order so that you are not reading the ones from 2013. This is not offered to establish the "good" or the "bad". But it is a resource that people will stumble upon. It is full of misinformation and half-truths. LT's point has nothing to do with the legitimacy of the complaints. Only that the complaints are out there. And if they are out there, it behooves the company in question to do something about people being so darn confused.

Misinformation exists everywhere, it is not unique to Disney. If someone believes this misinformation on the Internet to be fact, then that is user error. Nothing else. Guest services will be the first to tell you "Sorry, the only official source of information is WDW itself, not unofficial planning sites."

 

[JimmyV]

No doubt Disney reads the reviews. But if the large majority of guests are happy...then what?

Simple. Very, very simple. If you are the team leader, you ask your team: "What can we do to turn around the others?"

 

[Lisa loves Pooh]

You are ignoring "virtual" guest relations (i.e., customer service email) and sites such as TripAdvisor or Yelp, etc. person who voices a complaint on TripAdvisor is equal to (if not more important than) a person physically in line at Guest Relations. If you think that the only complainers who count are the ones at GR on Main Street, then you really need a lesson in e-commerce. A complaint on TripAdvisor is a real big deal. .

One makes a complaint on review sites by writing a review. Yes?

Despite the fact that "reviews" are not mentioned? Even once?

And you originally had "bad review" until you edited it. My post has your original quote. And you certainly did mention bad reviews.

My post was edited 8 minutes PRIOR to yours and only with the intent to add Trip advisor links for competitor parks. (#1813)

 

[JimmyV]

Misinformation exists everywhere, it is not unique to Disney.

More so now than ever. And smart companies, (and Disney is a smart company), have people on the payroll whose sole job it is to sniff out this misinformation, find out where it is coming from, and seeing what they can do to correct it and prevent it. Which all brings us back to LT's point. The complaint matters, even if it has no basis in fact. Telling the complainer that their complaint is not valid is a dangerous public relations reaction.

 

[AustinTink]

Here's the thing, after however many thousands of posts on this thread, no one is budging in their opinions. For families with older guests and/or very young children, who like to take long mid-day breaks and don't like a lot of walking (criss-crossing the parks), who also take advantage of Rope Drop and who understand the in's and out's of the system... FP+ works just fine or great even. I understand that. But my family falls into a different category and FP+ isn't our cup of tea. People don't really need to try to prove their opinions to one side or the other. There is no right or wrong... It's a vacation... In a place we all love or we wouldn't be here on the Dis to begin with.

 

[JimmyV]

And you originally had "bad review" until you edited it.

Yes. I told you I was going to. If that one, misused, poorly chosen word caused you to derail the entire point, then I owed it to you and others to fix it. It should have been pretty clear that LT was referring to complaints. If I led anyone astray, I have now corrected that inadvertent misdirection.

One makes a complaint on review sites by writing a review. Yes?

...and no. TripAdvisor has a Forums section just like this, (only with far more users and posts per day, in total). I assume that you would agree that posts there are no more "reviews" than they are here.

 

[Lisa loves Pooh]

Yes. I told you I was going to. If that one, misused, poorly chosen word caused you to derail the entire point, then I owed it to you and others to fix it. It should have been pretty clear that LT was referring to complaints. If I led anyone astray, I have now corrected that inadvertent misdirection.

But you said "never mentioned".

 

[Laketravis]

If any individual in my company responsible for customer service were to tell me that complaints don't matter because they aren't valid complaints, that person would be looking for their next job.


.

 

[JimmyV]

But you said "never mentioned".

Anyone who comes to this thread from this point on will see that I admitted to editing my post, and that the word "review" is no longer mentioned. I have corrected my error and been upfront about it. So why beat the fallen horse? I never meant to refer to "reviews". It was a single slip, now corrected. Done.

 

[Lisa loves Pooh]

Of course not. The point that LT is making is that the complaints are out there. I don't have the time or patience to dredge them all up. And even if the complaints have no basis in reality, it is important to note that they exist. If for no other reason than to show that more education is needed. If you want to go on believing that all 18 million people who visit WDW each year have the same understanding of this new system as you, then fine. I certainly can't change your mind. And if you want to live in a world where only 53 people don't fully understand it. Then fine. I can't change your mind. But now you are just arguing for the sake of arguing.

Did you even read those 53 "complaints"?

And no, I am not arguing. I provided information for you. You the went and edited a post and then claimed that something was never mentioned. You are citing things that carry little relevance given many don't even state why they don't like FP+. But you claim they just don't understand it. How did you draw that conclusion. Some of those 53 actually LIKED it.

Also, the first 4 posts are "current". Then the thread bumps back to June of last year.

I wonder what happened that folks stopped complaining.

 

[SmithSmith]

More so now than ever. And smart companies, (and Disney is a smart company), have people on the payroll whose sole job it is to sniff out this misinformation, find out where it is coming from, and seeing what they can do to correct it and prevent it. Which all brings us back to LT's point. The complaint matters, even if it has no basis in fact. Telling the complainer that their complaint is not valid is a dangerous public relations reaction.

I find this latest "Disney does everything wrong" argument to be absurd. Misinformation exists, and it will always exist, it's human nature.
To suggest, that anyone or any company has the power to control everything that is said about them is ridiculous.
I'm not going to legitimize this argument any further by participating in it.

 

[Lisa loves Pooh]

Despite the fact that "reviews" are not mentioned? Even once?

Anyone who comes to this thread from this point on will see that I admitted to editing my post, and that the word "review" is no longer mentioned. I have corrected my error and been upfront about it. So why beat the fallen horse? I never meant to refer to "reviews". It was a single slip, now corrected. Done.

You may want to edit your other claim.

 

[Laketravis]

To suggest, that anyone or any company has the power to control everything that is said about them is ridiculous.

Maybe not everything, but certainly things they don't find flattering:

The Huffington Post article that Disney made disappear


.