This will be our third stay at HRH. We are going on a supersaver rate booked through the website. I have a Loew's card, lowest level, I believe that's blue.
The first time, I asked about the welcome gift and the desk person blew me off and told me my rate (AAA) didn't qualify. I think he was wrong, but at the time I didn't know enough to say so. He also was very snippy about the upgrade possibility (we'd booked a garden room) - didn't tell me any pool rooms weren't available, just told me we didn't qualify. The second time, I was too intimidated to even ask.
This time I'm determined not to be rolled, but I'm also spooked about asking when I've booked at less than rack rate. I do know through this board that others have reported that (1) you can get a welcome gift with a supersaver rate, and (2) you can be upgraded, if a room is available. We are leaving Monday. Can anyone tell me exactly what I should say to the desk staff about this? Any hints would be welcome!
you will enjoy your stay at HRH.......
i have been there quite a few times also.
last year i booked and went with the super saver rate.
it is a qualifying rate and i received my welcome gift and amenities for the loews first membership.
and i did receive a room upgrade but i had requested that at the time i made my ressie.
if the check in clerk does not set up your welcome gift,
you can call star service on the phone in your room and it will be sent up.
or you can ask to speak to one of the front end managers that is on duty when you check in.
same goes for any issues or situations you may encounter.
always ask to speak to a manager on duty.
and don't wait until you get home to solve the issue, do it while you are still staying at the hotel.
you don't have to get demanding for anything.
if you have the loews card, you are entitled to amenities.
when ever i have had an issue, i don't get upset as i know anything can be corrected and fixed. i talk to all the employees there as i would my friends.
and i am always nice to my friends.
