Good evening Outlander, I would be happy to respond to your questions:
As I posted earlier, I did indeed call myself to recheck the rate at least 3 times, that is because when I attempted to apply my PIN code, I was given 3, yes, 3 different amounts for the same original booking( same specifics)within the same phone call.
#1 -was at least $1500.00 more than the original $5999.00 ( supervisor at that time and I both suspected it was being applied over 2008 room rates which had been added in the system that very same day.)
#2 - around $ 5,700.00 - as I posted earlier( still wasn't a 40% discount based on room rate math. ( this is the amount that "reappeared "in their system this week, according to guest services)
#3 - was $ 3329.00? - I have no clue but that was my supposed final answer at the time I hung up, again, they only read what's on the screen so I had to go with it.
What I ended up with was around $2,800.00 on the website and all the confirmations they sent me.
Yes, I suspected a system glitch, and I called to keep rechecking , at least 3 times over 1 month. What was I supposed to say to CRO outlander " Um, I think I owe you guys $3,000.00." In my book, they had the opportunity to "catch it".
Yes, I am upset with the problem itself, because I feel a company of that magnitude should have better quality control, and better IT systems for that matter. I have had no problems when I stay at Holiday Inn.For a company such as Disney that prides itself on how it runs its business, seems like way too many widespead problems, but that is just my opinion. If the DIS members are a very, very small sample size of Disney's customer base, and we hear of this many problems ( possibly recent, I haven't followed that long,) but from what I see people post, it seems it has started to deteriorate of late.
And , yes, I am the most upset about the very, very late notice, as well as the fact that, had I ,myself , not called concierge and CRO 3 days ago to find out where my final documents were, I would never have known about the "balance" until I was in Florida, standing at a check-in desk being humiliated and probably screaming my head off in front of my children and everyone else.
To coin a phrase they are running it like a " Mickey Mouse" operation, pun intended.
What if it was not me, who was "aware" it may have been a glitch, but some poor first timer, non-DISer, less educated, less enlightened to the "wonderful world of Disney", they would be scr***d. Call me Underdog if you want, but no business should run that way, let alone Disney. Yes, I hold them to a higher standard, I believe they like that position.
And , don't get me wrong, I don't believe the whole corporation is that way, but when you have a single pivotal department, such as Central Reservations, and poor management in that area to boot, it will be the beginning of the end for them. Especially if all of the management above is not watching.
I see it as having helped WDW, free of charge of course, because if it is true that they monitor these boards, I have just done the job for them, that they actually pay someone who works for thewm to do....
What if I hadn't posted? Would the next person it happened to post? Would the problem get corrected?
So, You're welcome WDW.
Outlander, Quid Pro Quo? What would you have done?
From that I too found out those printed confirmation papers don't mean squat. If such and such is their policy, they stick to it like glue, regardless of what is printed.
Small blessings. 
