I didn't mean to say that they don't provide great customer service for Inspirons... as I mentioned, my wife had one, and she did get great service. I was just pointing out that they provide better service for XPS. They have separate customer service personnel and policies for the XPS line (i.e., providing a product and service as good or better than Apple Macintosh).
Yeah, HP was one of the first brands to really take the consumers' Wal-Mart mentality to heart, and move away (entirely) from their previously-decent-quality line of computers to what they offer now, which is practically all crap. My wife's HP was replaced within two years (with the aforementioned Inspiron); as you found, it was simply not work fixing (for a third time).
Maybe these days, but actually that's just a starting point for a high-quality, long-lasting computer. Two years ago, not-so-much - laptop prices have come down a bit, since then, so back then money just didn't buy you as much. Just for comparison, I spent $1890.77 for my XPS, back in 2008. Yes, that's a more powerful computer, most likely, than what you bought, but most of that price differential was attributable to the superior components, workmanship, service and support.So, now we're in the market for a new laptop. I really thought that spending $800 on a laptop would have resulted in it lasting for more than 2 years.
This is very interesting. We bought an HP laptop about 2 yrs ago, paid about $700 or $800 and it's junk. There are days where it just won't start up, it will cycle on and off every few seconds. Some days, we can't get it to come on at all. Other days, it's fine. We brought it to a computer repair shop and they said they've seen it before with HP laptops and it's not worth fixing. So, now we're in the market for a new laptop. I really thought that spending $800 on a laptop would have resulted in it lasting for more than 2 years.
