Well, I hate to be the one with bad news but we two not so great experiences with KNO this trip (june 8-16). Booked one night at Poly concierge and girl was almost 45 minutes late. In her defense, she called about car troubles and only charged us from time she arrived and took off transportation fee. She just seemed ok--of course, we were in a hurry to make anniversary ps' at Cindy's for dinner but I didn't see any toys or anything special. The second time--2 nights later we had just checked into AKL concierge and were doing the Sunset Safari. We had her booked for 3:30 since we needed to check in by 4. Well, keep waiting and waiting and finally, panicked call to find out where she is. When she finally showed up, she said she had been sitting outside the wrong room for 1/2 hour--don't you think she would've called to find out what was going on?! Anyway, we were so worried about holding up the Safari, which we would have done, if not for the rain. We raced upstairs, profusely apologizing to the other guests and guides. Not a relaxing start to 2 much needed nights out. The girls were just ok--not the rave reports I hear of the grandmotherly type at Fairy Godmothers. By the time you put in tips, you're paying $20/hr and I was really expecting more. We spent $240 on babysitters for 2 nights--not a small chunk of change! The second sitter gave us no discounts, nothing. One time, ok, two times not acceptable. The kids also didn't really seem to care about either of them. We are going back in December and will be really looking for specific recommendations on Fairy Godmothers. Or, for $240, maybe I should just fly in my mother in law!