CBR does not have Patio doors. 99.99% chance it entered under the door. It is due to how the buildings are laid out at CBR. If your door sits on the wrong angle Rain will be driven under the doors during TS or Hurricanes.How did water enter your room? Patio door? Did they look at it? Can't imagine they'd refuse to move you...There had to be another room for you SOMEWHERE?
Not sure they wanted to be moved vs reporting multiple issues to the Front Desk as we often encourage here on the DIS. They also had issues receiving any communications about the preparations for the Hurricane. As International Guests it appeared they did not get some of the limited MDE Push notifications.
An Information Sheet used to be placed in each room in the old days followed by a mas phone message to the in-room phones. That did not happen at CBR this time or multiple resorts based in posts here on DIS.
Well it can be catastrophic to the Guests if you are traveling internationally with small children and in 2024 your resort room TV can't Cast content from your smartphone, Stream, or even have OnDemand programming to keep children occupied while being asked to remain in their rooms for 12 hours.As to TV, in a "catastrophic disaster" impacting almost the entire state, there needs to be a realization that some expectations may not be met.
Dave