Just to add more confusion to all the PIN code discussion

[Joan1]

Then shame on Disney for not properly training them.

The whole thing is just a mess. The fact that some of us are paying so much more than others for no reason. The fact that every CM has a different story. And most of all, that the magic that Disney prides itself so much upon is being lost with these rude CM's.

You don't like taking these calls - QUIT!

Do you have a code attached to your name even if you didn't receive an email or postcard? If you do they will give it to you. If you don't don't be angry because they just won't give it to you. That is being unrealistic
If you don't like the cast member's answer then ask to speak with a supervisor

 

[boomhauer]

Do you have a code attached to your name even if you didn't receive an email or postcard? If you do they will give it to you. If you don't don't be angry because they just won't give it to you. That is being unrealistic
If you don't like the cast member's answer then ask to speak with a supervisor

No, I do not. I never have and more than likely, never will. I go too often.

That's not why I'm angry. I'm angry because of how rudely I was spoken to SEVERAL times.

Yes, I think it's unfair marketing to give some discounts, but as I've said before, that's their business practice and they're entitled to it.

 

[ohdisco]

I think this whole "code" thing is horrible. WDW needs to decide whether they're going to let everybody book with the code, or just the people with the pin numbers. I called a supervisor, and they stated that anybody who got the 40% discount but did not have the code would have to pay full price in the end, no matter what they were quoted by the CM.

Honestly, that has "scam" written all over it. Luring people into purchasing packages or rooms, thinking that they're getting 40% off, yet when the bill comes, they have to pay it in full. Disney needs to start being honest and straightforward with people in every aspect (not just prices), or they're going to start to loose credibility and customers.

 

[FirstTimertoDiz]

When do you get the bill when you book a package? I just booked yesterday, and now I am anxious to see what happens next.

Lisa

 

[Davidsmommy]

Honestly, that has "scam" written all over it. Luring people into purchasing packages or rooms, thinking that they're getting 40% off, yet when the bill comes, they have to pay it in full. Disney needs to start being honest and straightforward with people in every aspect (not just prices), or they're going to start to loose credibility and customers.

Well, WDW can't MAKE me pay anything. I have a confirmed rate with (printed) proof of what they told me. If they try to tell me I have to pay full rack rate, worst case scenerio, I chargeback the monies already paid with my credit card (in full), and I will easily win - and I simply don't go to DW. I go somewhere else instead.

My trip will have been paid in full 45 days before I go. There is no way for them to "charge" me more at check-in, unless I give them a credit card. If they refuse me a room when I have been paid in full for 45 days, I get my lawyer (uncle) involved. And, go to a Holiday Inn and use my dh's points for work (for free lodging) in the meantime.

If an invoice comes before I pay in full, and it is for more money than agreed, I will talk to whoever I need to, and if necessary, will chargeback any monies already paid and change my vacation plans. They clearly can't keep my money if they change the deal. Of course.

WDW will need to decide if the $500 or so is worth losing a loyal customer for life. I will still visit WDW, but not on-site and certainly not spending all of my vacation dollars with them. It is simply a business decision. And, I will be clear as to what is on the line.

If you look at this as business and finances, and not emotionally, it becomes very clear. I love WDW, but as a business owner, I know I can't promise my customer one thing, in writing one day, and then say, "Nope, I lied. You can't have that..." and expect them to just accept that. If I do deem the loss as more important than their brand loyalty - well, that is a choice I make. And, I accept the consequences.

 

[mking624]

This is just my humble opinion, but I do think it's a little extreme to be giving some sort of ultimatum about losing a loyal customer and not staying on site anymore because of this...business decision or not. We ALL know full well that this whole thing is most likely due to a glitch regarding pin codes and for some reason the computer is allowing the code to be processed without the pin code even though it most likely requires one. People here are being informed of this, and miscommunication or not, Disney reserves the right to revoke a deal from those people who do not have the required pin code. If Disney were to honor the deal to those who've already booked it, I'd say that'd be very generous of them. But if they were to revoke it, they shouldn't be faulted for it being that we pretty much know what this code was intended for.

 

[Piglet'sPal]

Well, I got the discount, but I also have a package that I booked thru AAA a few weeks ago that I am going to keep just in case they revoke this offer. I am going in October and they usually offer some good fall packages, so hopefully I will get a good deal either way!

 

[Davidsmommy]

This is just my humble opinion, but I do think it's a little extreme to be giving some sort of ultimatum about losing a loyal customer and not staying on site anymore because of this...business decision or not. We ALL know full well that this whole thing is most likely due to a glitch regarding pin codes and for some reason the computer is allowing the code to be processed without the pin code even though it most likely requires one. People here are being informed of this, and miscommunication or not, Disney reserves the right to revoke a deal that some people really don't have the right to take advantage of if they did not have the required pin code. If Disney were to honor the deal to those who've already booked it, I'd say that'd be very generous of them. But if they were to revoke it, they shouldn't be faulted for it being that we pretty much know what this code was intended for.

No - I was told this was not a Pin code. That it was a general code and was applicable for my ressie. I asked. I told the CM I found it on the internet - much like I found the very similar code for my January 2007 trip (which worked with no problems). She said it was fine. No issues.

If that CM was mis-informed (and I am honestly not convinced she was - I have seen many people being told many different things!) - that is not my problem. I asked, I was told it was fine. I have no reason to believe it wasn't except for internet chatter.

If Disney is SO messed up that they have CM telling people there ressies are fine - when they ask several times - they need to be accountable for that, truly.

 

[pezpam]

Honestly, that has "scam" written all over it. Luring people into purchasing packages or rooms, thinking that they're getting 40% off, yet when the bill comes, they have to pay it in full. Disney needs to start being honest and straightforward with people in every aspect (not just prices), or they're going to start to loose credibility and customers.

It may be annoying, but you can always cancel. They should let you know as soon as they catch it, if they catch it. This happened to me last year - I listened to some advice here on the board and booked a discounted package. Well, the advice wasn't quite complete but somehow the booking went through even though I didn't provide all of the right information. The CM who booked me called me back (within a few days, I think) after the problem was caught - she never said anything, but from background noise, I got the feeling that a supervisor was hovering and not pleased. She and I both acknowledged the issue, I provided the correct info, and they re-put the booking through. The upshot is that if I had been booked into a rate that I was not actually 'allowed' to qualify for, the problem would have been caught and I could have cancelled way before it was time to pony up the balance. (It sure felt like she would have been in trouble with the supervisor if I hadn't qualified, though.....)

We'll just have to wait and see what they do - if they let all of these discounts stand or if people start getting phone calls. Fingers crossed.

 

[mking624]

No - I was told this was not a Pin code. That it was a general code and was applicable for my ressie. I asked. I told the CM I found it on the internet - much like I found the very similar code for my January 2007 trip (which worked with no problems). She said it was fine. No issues.

If that CM was mis-informed (and I am honestly not convinced she was - I have seen many people being told many different things!) - that is not my problem. I asked, I was told it was fine. I have no reason to believe it wasn't except for internet chatter.

If Disney is SO messed up that they have CM telling people there ressies are fine - when they ask several times - they need to be accountable for that, truly.

I was told it wasn't a pin code either. But there is absolutely no website (that have previously been extremely reliable on codes) reporting any general codes except for a couple that are valid later in the spring. That's it. And being that the code in question is simply what the upsell is for the pin code for 40% off room rate is (since when broken down, the code is rack rate for tix & dp, but 40% off room), I'd say that's another big clue to the fact this is not likely a general use code. It's likely there's a glitch going on and either not all CMs are clued into it yet or as someone else said in another thread, they're trying to make nice right now by saying what we want to hear. I wouldn't doubt that...so many of us hounding them (several times I might add) about this code.... This is the biggest reason why DH & I deciding against booking...regardless of what the CM told us, there's way too much conflicting information out there for us to be assured that this is a general code, especially since no other site is reporting it as a general code. As the saying goes, if it sounds too good to be true, it usually is. Now I would be saying something different if you paid in full and actually received a confirmation on paper. But usually Disney has a catch that says prices are subject to change. People don't really have a leg to stand on with that catch.

 

[Davidsmommy]

Edit

 

[Davidsmommy]

Edit

 

[dance2874]

Not to add more fuel to the fire, but I just booked using the code. The CM didnt ask me where I got it or anything. I know I did not have a pin as of yesterday...so I highly doubt I had one today. I am certainly not packing yet, just excited that I *may* have gotten a deal. He did repeat the code to me a few times during the call, as if he was re-checking in the system that it was for my dates and that I qualified for it. He gave me my confirmation # and I will pay my deposit before the deadline, but not before I wait and see if there is a call coming my way from Disney in the next few days.

I just find it hard to believe there was some massive email today and auditing going on if this CM was allowed to book it for me so easily.

 

[fivefordisney]

I did get an email with a code and a phone number for 40% off rooms. It was for different weeks during the year. It said the code/deal was good until March 15th. When I dialed the number tonight at about 9:30, I was asked to dial the pin followed by #. When the CM came on, he offered me the package deal with dining and told me the deal he offered was only good until Friday. My family of 5 (Me, DH, and 3 kids--4, 7, 10) will stay at the Poly GV with 9-day magic your way hoppers and dining for 8 days in August for $4283.37. At this point I don't know if I got a good deal or not!

Can anyone enlighten me? What did I just book?

 

[traci]

fivefordisney, you could always got to the Disneyworld website and type in your travel information. See what it quotes you there. If it is higher than what you booked with the CM chances are you got a discount~

let us know

 

[Sammie]

I did get an email with a code and a phone number for 40% off rooms. It was for different weeks during the year. It said the code/deal was good until March 15th. When I dialed the number tonight at about 9:30, I was asked to dial the pin followed by #. When the CM came on, he offered me the package deal with dining and told me the deal he offered was only good until Friday. My family of 5 (Me, DH, and 3 kids--4, 7, 10) will stay at the Poly GV with 9-day magic your way hoppers and dining for 8 days in August for $4283.37. At this point I don't know if I got a good deal or not!

Can anyone enlighten me? What did I just book?

You got what it said you would, 40% off the room portion, you will pay regular cost for dining and tickets. Great deal though on the room.

Interesting that you had to type in your PIN code before the CM came on, I guess they have closed the loophole.

 

[beth_cam]

I did get an email with a code and a phone number for 40% off rooms. It was for different weeks during the year. It said the code/deal was good until March 15th. When I dialed the number tonight at about 9:30, I was asked to dial the pin followed by #. When the CM came on, he offered me the package deal with dining and told me the deal he offered was only good until Friday. My family of 5 (Me, DH, and 3 kids--4, 7, 10) will stay at the Poly GV with 9-day magic your way hoppers and dining for 8 days in August for $4283.37. At this point I don't know if I got a good deal or not!

Can anyone enlighten me? What did I just book?

You got a good deal.
Disneyworld.com price 5347.95

To break that down for you some
329 per night * 8 nights = 2632 + tax = 2961
tickets (added on with the package quote) = 1192
Dining 38.99 each adult and 10 yr old, 11.99 other 2 per day = 140.95 * 8= 1127.60 ish
(I'm off by about $16 in there somewhere I think)

Discount saved you 40% off the room or .4X2961 = 1184.40

5347.95 - 4283.37 = 1064.58...hmm Insurance maybe since 120 is about right for insurance.

 

[kevin75]

wow, i leave for work this morning and come back to find 10 more pages!! i had been waffling between trying to add a package to my existing room only ressie and after reading all of this i think that i've determined that right now, it's not worth it. i would hate to get my 40% room taken away because i cancelled it for a supposedly better deal, only to get that deal cancelled and be left out in the cold. good luck to everyone, but right now, i am glad my girlfriend doesn't eat much.

 

[tmli]

Kevin...if you have a pin code then you are fine...the offer was targeted to you!

When I called the number on my postcard the day I got it...it had also asked me to key in my pin prior to speaking to a cm. This isn't new. I would think this isn't an easy loophole to close since it is a valid offer for some. The boardwalk issue was more cut and dry.

It really isn't that hard for me to believe that CM's are still booking it. If you think of the number of res agents at the number of different locations and the number of shifts....there are bound to still be some who are misinformed or simply don't care. Heck we all know someone who works with us who simply ignores the rules or doesn't even "get" the rules!!

 

[deelam]

I did get an email with a code and a phone number for 40% off rooms. It was for different weeks during the year. It said the code/deal was good until March 15th.When I dialed the number tonight at about 9:30, I was asked to dial the pin followed by

The phone number, was it 4the 407-Disney, or the Disney travel at the 800. Or did they give you a different number?
First I called the 407 Disney number and they told me I had a pin. They had a very hard time trying to get info about my promo.

Maybe Disney has a separate number for pins & pin inquiries. That may be why we are having such a hard time with Disney CM's. They may not be trained to handle special promos. The group of CM's trained for pins may be at a different number. THis could be the reason for all the Disney confusion.