OTUP purchase denied today

Stargazer65

Disney Honorary Bus Driver since 2009
Joined
Aug 13, 2020
Messages
2,520
The question was asked in this thread below. Do you need to have all your points committed to reservations to purchase OTUP's?

https://www.disboards.com/threads/one-time-use-points-questions.3978784/

Myself and others responded that no, you do not. I think that is the right answer. However, I was just denied purchase today because I had points in my membership available to make a requested modification. I was intending to use my MMB benefit to purchase 12 points and get 12 free. The CM made my modification but said the sale didn't go through because I had points available for the modification. They didn't seem to know of any rule preventing doing what I was doing, my impression was that they just didn't know how to get the system to accept it. I didn't have time to argue it, so I accepted the mod, and ended the call.

I was intending to call back and try again when I had time. Getting the 12 free OTUPs was one of the reasons I bought MMB. Anybody else have that happen? Am I wrong about being allowed to do what I was planning?
 











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