Anyways, the CM told them to move to the side, but they refused since they “were there first” and paid to ride. Finally, another CM came over and between the two of them, got the family to move away from one of the touch points, so we were finally able to scan in!
I can understand the frustration of the family who didn't know how the multipass worked. But they could have moved out of the way when they were asked to the first time.