Just need to vent.......

[Dean]

Gender does not need to be part of the standard. And it would be a poor choice to make it so. Gay couples buy DVC. Sisters buy DVC. There is nothing that says the the couple needs to be a straight married couple - or a couple at all.

They should simply list members according to who signed first on the paperwork, mark that as the primary contact. I've never gotten mail personalized by DVC where they've had to use a pronoun to refer to me (or my husband). The most they need to do is put a title there - and with the many choices in title (Mr., Miss, Mrs., Ms., Dr., Reverend), the capacity to personalize a title is there. I'm not sure what the Bible has to do with anything, other than providing a rationale for how we ended up with such a tradition.

And it may not matter to you, but for someone whose marriage is not stable, who bought with a friend where the friendship doesn't last the term of the contract, have a son that they bought with, but thought they'd be the primary contact, receiving the mail may make a big difference.

Ignoring feelings on the issue, how would you tell a computer to do it. Remember that EVERY single item a person has to think about, worry about and put down in a separate computer field or fields, costs somebody more money. It may sound simple just to have them ask and record it, but it's by NO means that simple for most companies.

 

[dcfromva]

("Principal Contact" is explained in paragraph 8 of my purchase agreement) which says, "By execution of this Agreement, Purchaser hereby appoints the person set forth above as Purchaser's Principal Contact for the purpose of acting on behalf of the PURCHASER in case there is any disagreement among multiple PURCHASERS regarding the use of an Ownership Interest, and PURCHASER acknowledges that PURCHASER may be required to pay an administrative fee not to exceed $25.00 to change the designation of the Principal Contact."

Getting back to the terms of the contract, Disney has no legal right to arbitraily change the Principal Contact to what Disney or anyone else may deem "customary". Disney has a contractual obligation to the folks with whom they have entered into an agreement. It is just plain wrong that Disney is not honoring their end of the agreement.

In addition to receiving the mailings, the Principal Contact has additional legal rights such as being the deciding vote on how points are to be used in case of disagreement among the purchasers.


-DC

 

[dcfromva]

Ignoring feelings on the issue, how would you tell a computer to do it.

Dean,
That is simple. On the agreement that everyone signed, there is one name listed as the Principal Contact (All parties agree to this when they sign the contract). Program the computer to address the Principal Contact on all mailings.....

-DC

 

[Dean]

Dean,
That is simple. On the agreement that everyone signed, there is one name listed as the Principal Contact (All parties agree to this when they sign the contract). Program the computer to address the Principal Contact on all mailings.....

-DC

That is already done, DVC's computer DO work that way currently.

 

[dcfromva]

That is already done, DVC's computer DO work that way currently

Actually, I know in my own case that is not true. I am first on our contract and I am the Principal Contact (I did look it up to confirm that) and DH is the one who is being addressed on the mailings.

I don't know if this is also the case of the OP, but I suspect it may have been why she started this thread...

-DC

 

[donaldbuzz&minnie]

I am very interested in figuring out exactly where most of these problems are coming from.

In my case, we bought a resale, and I made sure that I was listed first on that contract. The warranty deed that was sent to FL for recording listed us in the correct order. As far as I can tell, the deed was recorded as written. It was then sent to Disney, and suddenly everything was coming to us in my husband's name. So the conclusion I draw is that, in our case, the fault lies in Disney's policy or procedures. Either an individual is sloppy in entering the data, sometimes listing the owners in the order in which they appear on the deed and sometimes not based on a whim of the person typing in the data; or Disney has a policy that indicates that the owner's name-order preference is to be honored and that policy is being ignored; or Disney has a policy to ferret out the man's name and enter it first. In any case, Disney seems to have a policy and/or procedures that need to be reviewed!

 

[Dean]

Actually, I know in my own case that is not true. I am first on our contract and I am the Principal Contact (I did look it up to confirm that) and DH is the one who is being addressed on the mailings.

I don't know if this is also the case of the OP, but I suspect it may have been why she started this thread...

-DC

The system does it that way now, what likely happened is someone made a choice, apparently a wrong one in this case. Whether it was to change the principle contact or to assume wrongly for a specific reservation, I am not certain. But I think the computer is working fine in this case.

 

[JerJan]

DCFROM VA wrote: I don't know if this is also the case of the OP, but I suspect it may have been why she started this thread...

No....If you go back to the very first posting where I started this thread it was because when I made the ressie for myself and my friend it was supposed to be in my name, the ressie arrived in my husbands name. That was my whole issue and the reason for needing to vent. It had nothing to do with how the contract was written.

I am glad though that I did vent because apparently many have issues with the "wording" in their contracts, now, hopefully...it will be addressed and corrected.

 

[jarestel]

Jarestel, did you read my two previous comments? I was listed first everywhere including the computer and when they found out DH was not a woman, they flipped our names in the system. Of course they didn't bother to flip our SS#'s at the same time and the CM caused further problems. This is not a computer issue, okay?!!

I think you're still missing the point. It shouldn't matter whose name is listed first, last, or anywhere in between. A simple checkbox next to the member's name on the main screen should allow the computer to use that person's mailing data when printing out the address for the correspondence.

I agree that the CM who decided to manually straighten out your problem probably didn't know enough about the system to do this competently, but yours is a different issue altogether from the OP's.

 

[Dean]

DCFROM VA wrote: I don't know if this is also the case of the OP, but I suspect it may have been why she started this thread...

No....If you go back to the very first posting where I started this thread it was because when I made the ressie for myself and my friend it was supposed to be in my name, the ressie arrived in my husbands name. That was my whole issue and the reason for needing to vent. It had nothing to do with how the contract was written.

I am glad though that I did vent because apparently many have issues with the "wording" in their contracts, now, hopefully...it will be addressed and corrected.

I guess I should have asked earlier, though I did allude to it. The reservations have two places for names. One is the mailing name and address and the other who's name the reservation is in. I'm assuming that both names are your husbands based on your complaint.

 

[Stimpy]

Actually, I know in my own case that is not true. I am first on our contract and I am the Principal Contact (I did look it up to confirm that) and DH is the one who is being addressed on the mailings.

I don't know if this is also the case of the OP, but I suspect it may have been why she started this thread...

-DC

Same here! That is not true, the DVC computer does NOT work that way. I just checked my contracts when this post came up. I am the Primary Contact on both contracts and everything comes addressed to DH. We just did an add-on in April, the contract has the information right. Matter of fact, the box from FedEx with all the paperwork, including the Purchasing Agreement (with my name as Primary Contact on it) came in DH's name.

 

[dcfromva]

DCFROM VA wrote: I don't know if this is also the case of the OP, but I suspect it may have been why she started this thread...

No....If you go back to the very first posting where I started this thread it was because when I made the ressie for myself and my friend it was supposed to be in my name, the ressie arrived in my husbands name. That was my whole issue and the reason for needing to vent. It had nothing to do with how the contract was written.

I am glad though that I did vent because apparently many have issues with the "wording" in their contracts, now, hopefully...it will be addressed and corrected.

JerJan,
Whoops, sorry about that! I thought you were also listed as the Principal Contact, too. You are correct, though, in that by your bringing up this issue, it did cause me to look at the wording on my contract and see that in my case they are doing it wrong.
It's been a few days since you first posted, have you received a corrected confirmation, yet?
-DC

 

[JerJan]

Just to keep everyone up to speed, no, I haven't received my "revised and corrected" ressie yet. I will post when I get it to let everyone know what happens!!??..

And just to clarify because I went back through all of my postings on this and I don't believe that i noted anywhere that our dded and contract is actually in the name of our "TRUST" which reads as follows: Woods/Hightower Family Trust" and we are noted as the "Trustees" so technically shouldn't it be addressed to the "TRUST" and not my husband???? I never even thought of this until last night......

I'll have to admit that now I too am upset and cofused....

I think I need a this is driving me

 

[Dean]

Just to keep everyone up to speed, no, I haven't received my "revised and corrected" ressie yet. I will post when I get it to let everyone know what happens!!??..

And just to clarify because I went back through all of my postings on this and I don't believe that i noted anywhere that our dded and contract is actually in the name of our "TRUST" which reads as follows: Woods/Hightower Family Trust" and we are noted as the "Trustees" so technically shouldn't it be addressed to the "TRUST" and not my husband???? I never even thought of this until last night......

I'll have to admit that now I too am upset and cofused....

I think I need a this is driving me

There still has to be principle contact, that's the one the reservation was addressed to. I'll repeat my question, were both portions in your husbands name.

 

[JerJan]

From posting #148No....If you go back to the very first posting where I started this thread it was because when I made the ressie for myself and my friend it was supposed to be in my name, the ressie arrived in my husbands name. That was my whole issue and the reason for needing to vent. It had nothing to do with how the contract was written.

OK Dean....Let's state this a little more clearly (I don't know how it couldn't be clear by reading the above, but....................) My husband is the main contact on the contract. That's fine with me and not the problem. Personally I don't care if it is addressed to "Bozo The Clown!" The PROBLEM was when it arrived the ressie was in DH's name, NOT mine and he isn't going, his name was never mentioned. MS verified on the initial call who I was and who the ressie was for, even asked for the names of all parties that would be staying and verified the spelling of my friend's name because it was so unusual.

Did you actually read my post???? The answer lies within it..................

 

[Dean]

From posting #148No....If you go back to the very first posting where I started this thread it was because when I made the ressie for myself and my friend it was supposed to be in my name, the ressie arrived in my husbands name. That was my whole issue and the reason for needing to vent. It had nothing to do with how the contract was written.

OK Dean....Let's state this a little more clearly (I don't know how it couldn't be clear by reading the above, but....................) My husband is the main contact on the contract. That's fine with me and not the problem. Personally I don't care if it is addressed to "Bozo The Clown!" The PROBLEM was when it arrived the ressie was in DH's name, NOT mine and he isn't going, his name was never mentioned. MS verified on the initial call who I was and who the ressie was for, even asked for the names of all parties that would be staying and verified the spelling of my friend's name because it was so unusual.

Did you actually read my post???? The answer lies within it..................

Don't get upset, the post was not clear to me since there are two locations for a name and address, one for the primary contact and one for the actual reservation. I'm assuming, as I stated above, that both were in your husbands name. All you had to do was say so.

 

[JerJan]

Don't get upset, the post was not clear to me since there are two locations for a name and address, one for the primary contact and one for the actual reservation. I'm assuming, as I stated above, that both were in your husbands name. All you had to do was say so.

Not upset....just that this was stated before and had you read the previous posts you would have known that, thanks.

 

[RobDoc]

Please try to confine comments to the original topic instead of including personal thoughts directed at individuals. Feel free to direct those by email or PM.

Thanks.

 

[husbandofdisneywife]

IS IT A CRIME TO OPEN YOUR DH MAIL IN YOUR STATE?
SOME STATES IT IS ?
SO IF NOT ADDRESS TO YOU ,YOU CAN'T OPEN IT

NEXT TIME THE DUES COME DON'T PAY THEM TELL DISNEY YOU COULD NOT OPEN THE LETTER THAT THEY NEED TO SEND IT TO YOU

 

[donaldbuzz&minnie]

Seems to me that it is time for Disney to review the way their DVC computer system works. There have been so many different concerns voiced on this thread. Does this synopsis seem accurate to everyone?

1. The OP indicated that she was concerned that, no matter the name of the first name on the contract/principal contact, the system should work so that the name of the owner who would be using the reservation should be on the reservation. If an owner won't be traveling, but is the only one on the reservation, problems can occur during check-in for the owner who will be using the villa, but who does not appear on the reservation.

2. The OP poster also indicated that she was told that the man's name is always used on a reservation, if the DVC points are owned by a man and a woman. She was not told that the name of the "principal contact" was always used. She was told that the man's name was used.

3. The OP's comments about the man's name always being used unleashed a flood of examples of experiences different individuals have had whereby, despite specifically designating that a woman should be (and was) listed as the "principal contact" and the first owner on the deed, Disney has frequently reversed the intent of the couple involved. This has resulted in data being typed into a computer that emerges as mailings addressed exclusively to the male owner (or the person with the more male-sounding name).

4. There are almost 160 posts on this thread to date. Seems to me this issue is of concern to enough owners that Disney should at least take the matter under consideration.