Just got off the phone

[michelle1]

That was painless! I had been reading horror stories of being on hold for hours but I was through in less than a minute and only on the phone for 5 minutes total (I was adding dining to an existing ressie). Now I am officially excited!

 

[eeyorepixie]

this makes me think that Disney is really going to feel the pinch during value season. Last year there were hour waits at this time. There is also less posting...

On the positive side...maybe they will offer more incentives down the line...like gift cards

On the negative side maybe they will have less service...which could equal longer line

 

[Alicnwondrln]

its not as crazy as years past
I wanted 6 min to get thru and was done asap

 

[momplus3]

I was on the phone at 7:01 and off by 7:11! No wait time at all - I was expecting a little longer wait!

 

[antmaril]

I've been on hold for 20 minutes!

I got through after 25 minutes. All is well!

 

[Disneyfanatic36]

I've been on hold 56 minutes and counting

 

[pigletto]

I got through after about 40 minutes. However now my CM is having system issues and I am back on hold for almost 10 minutes now. I love Disney but this music is a bit much first thing on a Monday morning

 

[pigletto]

Oh for heavens sake.. almost an hour.. and I just got disconnected

 

[My 2 princesses]

Maybe too many offers this year, so people are using their other codes. I know I am using my 40% off pin instead of free dining. Now to just get my TA to book

 

[DisneyBamaFan]

You can book it on-line. Why call?

 

[sept09bride]

On and off the phone in 8 mins

 

[pigletto]

Finally done after about an hour and ten minutes.

 

[tipsytrtle]

i got through in less than 10minutes on hold now though as my CM is having trouble getting the system to hold my park tickets in the system??

 

[mickeyoverload]

OMG!!!! I called at 7:40 central time and booked the free dining for the General Public in like 5mins!!!!

It was such an AWESOME experience! I was never even put on hold!!! The CM picked up the line before the "all of our customer representatives are currently busy. Please ....." and there Bonnie Jo was! She was so a happy and bubbly! It almost seemed like she was just as excited for me booking FD as I was!

So its DONE!!! Now all I have to do is book the airline tickets when they come available!!!

MICKEY'S HOUSE HERE WE COME!!!!

 

[KLL]

Called at 9:40 am., waited 3 mins. to get a CM. It took about 10 mins. to complete my reservation. Painless. Now the real planning can begin.

 

[DisneyMomx7]

Called at 10:00 and was completely done by 10:15!

 

[NLD]

Called at 10:40 am

But... it's not 10:40 yet in PA?

Anyway I just called too, dialed at 10:10 a.m. EST, put on hold for maybe two minutes, then got a CM. Had the FD applied to an existing reservation and was off the phone by 10:16 a.m.

 

[bzzelady]

The most painful part of this morning was getting the CM to split my ASMu reservation between the AAA rate (8/13-8/16) and making a new reservation for 8/16-8/20 with the FD. I was holding a DVC reservation until I made certain that I could apply the FD to the end of the cash stay...if I couldn't, I was going to move over to an OKW studio. He would not book the FD portion because of duplicate bookings and was not very nice about it at all to me, at which time I promptly requested Guest Services. Marsha in Guest Services had my reservation completely taken care of in under 10 minutes! After that, I was then able to call DVC MS at 9 am when they opened and cancel my 4 night studio stay at OKW.

My DD is celebrating her 10th birthday on August 15th and when given the choice, she wanted ASMu so I decided that as long as we staying there, we may as well take advantage of the FD promotion as she will then be considered a Disney adult

 

[Joan1]

You can book it on-line. Why call?

Some people had to modify their already booked reservation so they had to call.

 

[wdwmom0f3]

I was on hold this morning for about 10 minutes. Then I freaked out later when my conformation email was not there, so I called back and it went straight through with no wait. Everything was fine, she just said that they were busy and it could take up to 24 hours to post.