Hi everyone!
I've been wanting to post, but I can't seem to get back into the swing of things. Between the mountains of laundry, getting ready for back to school and DS's birthday on Monday I'm feeling a little overwhelmed.
Congratulations Jennifer! How romantic and sweet.
Happy Birthday Jason! Thank you for all the work you did on the website, it was very helpful.
Sarah, Thank you for the lanyards, they were a wonderful surprise.
Before I tell the next two stories, let me say that we had a fantastic cruise and I would go again next week if I could.
Now about my credit card. When we returned to our stateroom Friday night after dinner, there was a voice mail message from the finance dept. They said that there was a problem with the credit card the we had given them and to please go to guest services and our earliest convenience to apply a different form of payment. Twice before while we were on vacation we've had our card declined because we were using it out of state. We would just call the 800 # and let them know that we were on vacation and everything would be fine. I assumed that this was what had happened this time also. DH went down to guest services and they said that the card was being declined. They then dialed the 800# and handed the phone to DH. He was automatically transferred to the fraud dept. They told him that someone had called to change the address on the account. They only changed the house number, everything else street, city etc. were the same. BTW there isn't a house by that number on our street. They also requested a credit line increase and wanted to do a balance transfer of $12,226 from another card. The person had given them a cell phone number. The credit card company called the number to ask them the security information. The person who answered the phone could barely speak English and couldn't answer any of the security questions so they immediately put a hold on the card. Obviously DH was able to answer the questions so we were able to pay our cruise expenses with it. Anytime we wanted to use the card we had to call the 800# and give them a password before they would give authorization. We were lucky that no charges were made and it was nothing more than an inconvenience. Other than giving
DCL the credit card information on the payment authorization form, we only used the card to buy the DVD at Captain Marvins on the 19th. According to the credit card company the address change and other requests took place on the 20th. If you bought the video or dvd check with you credit card company to make sure that everything is as it should be.
We did have one other incident on Saturday. This involved our stateroom host. After disembarking DD and I waited on a bench outside the terminal while DH and DS went to pick up the rental car. While waiting it occured to me that I never packed my lanyard that Sarah had given me. On it I had the
castaway club pin and a DCL pin that I bought while on the ship. I had left it hanging on one of the lights by the mirror during the cruise. There was the possibility that DH had taken it down and packed it, but I really didn't think that was the case. I sent DD into the terminal to tell a cast member that we thought we had left something in the room. The person she spoke with radioed someone to go check the room. The lanyard was right where we said, but the pins were gone. I was furious thinking that our stateroom host, you know, the one we had just left a generous tip, had possibly taken them. When DH arrived I explained what had happened. He went into the terminal and said very nicely I need you to make the rest of my day magical. He explained what happened and Debbie from security said if we can't find the pins then we'll make a trip to the store and get new ones. On the way to the store she said why don't we check the room first, just to make sure they're not there. When they got to the room our stateroom host was there cleaning it. DH confronted him and said "You took our pins! Where are they?" Our stateroom host became a bit frazzled and went over to his cleaning cart and took them out of a drawer. Debbie then took DH down to guest services to take his tip off of our bill. She encouraged DH write a letter to Disney and gave him the appropriate address. She said that she will also be reporting the incident. Debbie was very nice and even gave DH a stuffed Mickey and Minnie for DD. She said she didn't want DD to think that Disney was not safe. After this happened we started wondering about the whole credit card incident. I kept my credit card, drivers license and medical insurance card in the top drawer nearest the door for most of cruise. He could have very easily taken the number, our address and of course our medical ins. card has my husbands social security number on it. We will probably never know.
Linda in WNY