Well, we are back, what a dissapointment we felt with this resort.
I had read so many good things on this site, and was so excited about going, but probably would not stay there again, and could not recommend this resort to anyone.
First of all the cast members are the most unfriendly we have ever encountered, no pixie dust here from the front desk. Each one we dealt with was either angry or sad, we couldnt decide which it was,
Maybe just plain tired, after all it was the Fourth of July week, but the resort didnt seem that busy to us. No problem parking, or finding a table at breakfast, nothing to suggest they were super busy.
The first night our fridge didnt work, maintenance came up within 20 min, of our call, and did something to it, and said it should work now and left. Well when we got back from the Parks, it still wasnt working, and when we called they said we could wait till 1am for someone to come look at it, or we could wait till the morning , we opted for the morning. Turns out they needed to exchange it for another one, as it was broken.
The one good thing I can sayabout the resort, is about mousekeeping, the room was very clean and we even received a towel animal. My DS was very happy to see it.
The pool area is nice, but the water was as warm as a bathtub, not sure if it was heated or just the Florida Sun, but I live in Florida, and when my heater is turned off, the pool isnt that warm, and its a lot smaller !! Everyone was complaining about the water temp., the night we were there, Didnt find the pool all that clean either.
We did have good experiences with the restaurant for breakfast, the Benigts are wonderful and the scrambled eggs were delicious.
We had originaly booked for four nights, but decided to spend an extra day at the parks. My DH was totaly against having to change resorts, so I went to the front desk and asked about the availability of one more night, The front desk clerk could not have been less helpful, she said, nope they are all booked, I said ok, can you check another resort for me, and said nope, you need to call the normal reservation number. Could not believe they cant do that for you, but maybe against policy or something. Again there was no line, no one behind me, so it wasnt like she had anything else to do.
I went and called reservations, and was able to book the contemporary for the ap rate for one night.
Overall my feelings of this resort are pretty negative. They dont seem to go out of there way for you at all, there is no one with a smile, maybe I expect to much, but we could have stayed at any Days Inn and had the same service.
I had read so many good things on this site, and was so excited about going, but probably would not stay there again, and could not recommend this resort to anyone.
First of all the cast members are the most unfriendly we have ever encountered, no pixie dust here from the front desk. Each one we dealt with was either angry or sad, we couldnt decide which it was,
Maybe just plain tired, after all it was the Fourth of July week, but the resort didnt seem that busy to us. No problem parking, or finding a table at breakfast, nothing to suggest they were super busy.The first night our fridge didnt work, maintenance came up within 20 min, of our call, and did something to it, and said it should work now and left. Well when we got back from the Parks, it still wasnt working, and when we called they said we could wait till 1am for someone to come look at it, or we could wait till the morning , we opted for the morning. Turns out they needed to exchange it for another one, as it was broken.
The one good thing I can sayabout the resort, is about mousekeeping, the room was very clean and we even received a towel animal. My DS was very happy to see it.
The pool area is nice, but the water was as warm as a bathtub, not sure if it was heated or just the Florida Sun, but I live in Florida, and when my heater is turned off, the pool isnt that warm, and its a lot smaller !! Everyone was complaining about the water temp., the night we were there, Didnt find the pool all that clean either.
We did have good experiences with the restaurant for breakfast, the Benigts are wonderful and the scrambled eggs were delicious.
We had originaly booked for four nights, but decided to spend an extra day at the parks. My DH was totaly against having to change resorts, so I went to the front desk and asked about the availability of one more night, The front desk clerk could not have been less helpful, she said, nope they are all booked, I said ok, can you check another resort for me, and said nope, you need to call the normal reservation number. Could not believe they cant do that for you, but maybe against policy or something. Again there was no line, no one behind me, so it wasnt like she had anything else to do.
I went and called reservations, and was able to book the contemporary for the ap rate for one night.
Overall my feelings of this resort are pretty negative. They dont seem to go out of there way for you at all, there is no one with a smile, maybe I expect to much, but we could have stayed at any Days Inn and had the same service.
. POFQ was refurbished last year, I would think it would be up to snuff. And I am totally shocked they could help you find another night...that is poor customer service. 
I would suggest that you use the comment email from WDW's website to mention your thoughts and experiences. 
