Just back from PBH

OMG! I think this is the same lady who checked us in in March. Redish, brown long hair (she was wearing it pulled back at the time). Slim build? I think her accent was Italian.

She was not too on the ball. She kept having to ask for my credit card back -- about 4x. Then she left my credit card on the machine, and I had to ask her for it back. She tried to say she already gave it to me.

She also gave us our room number before our room was ready (no big deal, but we learned later that they aren't supposed to give you your room # until you can actually have the room).

Plus, she promised to call us when our room was ready, and she never did.

Look for a lady with shorter red hair instead named Janet.
 
I was actually trying to find out the name of the person that checked in Cocowum who gave such great service because if that person is available, I'd rather check in with him/her.
 














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