Just an FYI

[Sugar Jones]

If you call to see if you have a pin attached to your account and the CM says her name is Topanga - HANG UP! She DOES not have the Disney spirit!

That is all, carry on

 

[clanmcculloch]

You know that you can't just say that and walk away. Do share!!

 

[Sugar Jones]

She was totally snotty when I asked about a pin, she said to check my email, I then asked her about switching my son to adult because I'm concerned that on the dining plan he is not going to get enough to eat. I asked her to just price the difference. She basically said that is stupid, it would cost too much money for that (um not if dining is free ) and then when I asked about tickets for MNSSHP - she totally made me feel like I was wasting her time. I said I was going in September and asked if it would be on during the time I was there, and she said she had no idea the calander wasn't out yet and tickets don't go on sale until the middle of May so call back then.

She just all around was not cheery, not happy and was not at all helpful.

So BEWARE OF TOPANGA!!!

 

[DISNEY1975]

Maybe because Corey finally dumped her!

(Sorry, just a little Boy Meets World joke...ooppps, did I just age myself?)

 

[Sugar Jones]

Maybe because Corey finally dumped her!

(Sorry, just a little Boy Meets World joke...ooppps, did I just age myself?)

That was the first thing I thought of when she said her name. I was going to say something......now I'm glad I didn't cause I'm sure she wouldn't have thought it was as funny as me

And I have every right to make fun of anyone's name. My last name is the most jacked up, stupid long and ridiculously spelled name in the history of last names

 

[irishtigger]

I think it is so annoying to get a rude person on the phone at Disney. I don't care how their day is going there is no reason to be rude. Your questions were completely legit and her job is to answer your questions.

I read the dates somewhere for the MNSSHP 2010. I believe it starts on 9/14.

Have a great time!

 

[Legendofthehawk]

Really?? that's so weird! One of the CM's told me that they go on sale tomorrow??

 

[Sugar Jones]

Really?? that's so weird! One of the CM's told me that they go on sale tomorrow??

I know! I read that on another thread that's why I asked when I had her on the phone!

And she said she didn't know the dates yet and I read on another thread that a CM gave them all the dates and the date the tickets go on sale.

I'll be calling tomorrow again, and hopefully Topanga has the day off

 

[3girlsfun]

I can't stand a rude Disney person on the phone!!! I have already hung up on one, and she definitely was mad when I did it. I told her I would just go online and take care of things myself.....she was mad because I kept asking her to repeat the names of restaurants because I couldn't understand her. Sorry!

Hugs to you, and hope your next person is more cheery! Mine have been since then!

 

[twogirlsandthatsit]

Wow, sorry she was such a crab. I can tell you that she was definitely wrong b/c I talked to two different Disney CM's today that gave me the dates for the Halloween party and the one in Dining helped me make a ressie based on the Halloween party -- and she suggested it. Plus, she told me that tomorrow-Saturday were p'bly going to be crazy busy on the phones b/c the Halloween party tickets are going on sale tomorrow. Of course, it might also be b/c free dining is coming out, but who knows! Whatever it is, my CM's name was Roberta and she was GREAT!

 

[DreamnDisney]

I've had a lot of Disney CM's who are just like Topanga on the phone. If I worked for Disney I would be happy to be able to help families with there travel plans. I guess we don't all have the Disney spirit!!

 

[DisneyJB]

that is very disappointing! I've had some great CMs, and a few not so great ones, too. Our expectations are high, so when something like that happens, it's even worse!

 

[sndral]

Wow, I've never had anything but great cms on the phone, course I'm always in a great mood when I call 'cause I'm booking my next wdw vacation!

 

[DISNEYNY]

I always have trouble when I call to ask about pins attached to my name. They usually tell me it can't be done. Then I just call back and try the next CM until I find someone who will help me!!

 

[HotMama]

You know, I think I had her on Saturday. She was rude. I couldn't wait till she hung up so I could do the little phone survery!

 

[marneb]

Aren't we stressed enough without having to deal with nasty people at Disney? What about customer service? We are paying her paycheck after all aren't we?!

 

[tinkerbellmagic]

Sorry that happened to you. I can't stand when a negative experience with a CM on the phone dampers our enthusiastic planning. While I have had many many great cms on the phone, I have had a couple of stinkers, too, regardless of how good a mood I am in when I call.

I try to avoid calling Disney whenever possible and do most everything online, but when I must call, I follow the advice I got here on the DIS a few years back. When I need to cancel and rebook: Call Disney to cancel. End the call and then rebook online, if possible. That way, you have as little to do as possible with CMs on the phone. It might not work for everyone, but it works for me.

 

[julluvsdisney]

do you think they use their real names??? I have encountered alot of unusal names lately ala topanga. Ive never had one with like a mike or sue name. Its always perstephanie or topanga. Just thought it was odd lol

Im sorry she was such a witch! I get very disapointed when I call and they dont sound like a disney park CM. Like the jungle cruise people. I like how they keep their voices happy and upbeat. The last few sound like they work the drive through window at mcdonalds. Very mono tone. "Would you like fries with your dining plan"

 

[Sugar Jones]

do you think they use their real names??? I have encountered alot of unusal names lately ala topanga. Ive never had one with like a mike or sue name. Its always perstephanie or topanga. Just thought it was odd lol

Im sorry she was such a witch! I get very disapointed when I call and they dont sound like a disney park CM. Like the jungle cruise people. I like how they keep their voices happy and upbeat. The last few sound like they work the drive through window at mcdonalds. Very mono tone. "Would you like fries with your dining plan"

I was wondering the same thing Yesterday when I got my MNSSHP tickets I spoke with Beauregard (sp?)

I've had a

Michelle
Bentley
Topanga
Beauregard

Only Michelle is a common name

 

[julluvsdisney]

I was wondering the same thing Yesterday when I got my MNSSHP tickets I spoke with Beauregard (sp?)

I've had a

Michelle
Bentley
Topanga
Beauregard

Only Michelle is a common name

because I know alot of bentleys its very odd. I totally get why they dont give out last names but first names why change those? Security? Image? Very odd!!