Just A Little Vent

[Art 1]

A CM has no business chastising a customer, liking or disliking ancronyms is not even the point!

I can tell you first hand tho, I've spoken to two different CM in guest relations who have told me they don't like DIS because of misinformation??? They just don't get how much business this board brings Disney!

I wouldn't have put up with that I would have asked for a manager!!

Sent from my iPad using DISBoards

Disney would never know the difference if every disser quit going. It would be just a very small drop in a large bucket of water. In fact, I'll bet most disser are a pain in the neck to them.

 

[FlightlessDuck]

I would get tired of this if a was a CM, too. But the CM has no business doing that.

 

[FlightlessDuck]

I always thought OP stood for "Original Poster!"

Same here.

 

[MariDisney]

How funny. I always thought OP stood for "Original Poster!" You learn something new every day...

Me too! I refuse to change how I say it in my head.

 

[Granny square]

Really? She chastised you? Perhaps she was merely stating the truth. Most CMs do not frequent message boards, therefore they are not familiar with acronyms (especially those used on this site). It seems to me she was attempting to clarify, not chastise.

Her statement was true. Disney does not use acronyms. I believe she was just attempting to be specific with you.

Apparently they do use acronyms. Just not the same ones.

No one in customer service has any business being rude.

I can't imagine talking with some of you. Everyone uses some acronyms. And the idea of despising something so silly is a waste of happy. But that us your business.

 

[Granny square]

Disney would never know the difference if every disser quit going. It would be just a very small drop in a large bucket of water. In fact, I'll bet most disser are a pain in the neck to them.

Snuckeroutloud. Sol, do not tell that to the advertisers here! You are right, of course. It kind of prove the point that the dissers can't be that much of a "pita."

 

[Magpie]

Well, with that theory it should be acceptable to order a BM in McDonald's

If Disney wanted their resort to be called WDW; or their parks MK, DHS, etc.; or their tickets APs, PHs, et al; or their resorts CR, POFQ, AoA...; that's what the names would be - at the very least in literature or the website.

Simply because we're too caught up in ourselves or too busy or too lazy to type out or say the entire name of something doesn't mean a company or its employees should follow suit.

Bwah-ha-ha-ha!

Actually, we could all stand to have a bit more compassion for the CMs that work the telephone. Don't use acronyms. Be nice. Don't be an obnoxious know-it-all (not saying the OP was, just that the CM had likely just got off the phone with someone like that!). Being a phone jockey is a hell of a job, and not one any of us would enjoy doing. Especially at Disney, where every single caller is asked to take a survey rating the "friendliness" of the CM and people regularly get on these boards to gripe about not being wished a "magical day" each and every single time!

I recommend reading this blog before picking up the phone, regardless of whether you're planning to call Disney, or the television repair guy, or your local bookstore: http://notalwaysright.com/

And then pick up the phone and try and make that CM's day a little more magical, for a change. (Hint: they like it when you use their name to say thank you!)

Me too! I refuse to change how I say it in my head.

OP does mean "original poster"! You're right, and so is everyone else who's commented. It was the PP who was wrong. (Which stands for "Previous Poster", not "Prior Poster". )

The only time OP doesn't mean "original poster" is when it means "overpowered" in certain video games. (http://netforbeginners.about.com/od/internetlanguage/f/What-Is-OP.htm)

 

[goofy4tink]

I can imagine how many CMs get our 'Dis-speak' all the time...and some may very well not understand what we're saying. For crying out loud..how many times have we seen posters come along and ask what we're talking about....
But...as for CMs never using acronyms?? Not so. I know that one onsite CM told me they use T-dub for TiW all the time...much shorter than saying the whole thing to other CMs. They do use Tables in Wonderland when speaking to guests though. I tend to use T-dub though.
Other than that? Not much acronym use when off the boards.

 

[Alesia]

How funny. I always thought OP stood for "Original Poster!" You learn something new every day...

It does.

But "opening poster" isn't far off the mark - it does mean the same thing, after all.

 

[IMGONNABE40!]

Acronyms are so commonplace where my husband works that they had to publish the FUAB.....frequently used acronym book!

 

[kaytieeldr]

Ha! Love your answer. Call a spade a spade .....

And you're right. Acronyms are fine here but they have no use outside of the DISboards.

However, the CM the OP, or should I say, the Cast Member the Opening Poster spoke to could have been a bit nicer about it.

Heck, yeah! The Cast Member could have been a LOT nicer! The proper response would have been for her to continue to call it an Annual Pass - and later go vent on a CM message board .

 

[kaytieeldr]

In my line of work BM has a whole different meaning so that brings us to the point of confusion for the receiver.

That was my point.

 

[kamik86]

I'm an engineer I like my TLA (three letter acronyms) and the two, four, five etc letter ones as well. There are even people in the business known by acronyms... the most common being the vice president is known in most conversations by his initials.

We discuss things with the acronyms all the time. Also I'm an engineer working for a military project so its even worse. There are many designations that are known by acronyms sometimes even by just numbers - for example a 29 (two nine, not twenty nine when spoken)

So yeah if I were to have a conversation in person about Disney I would still be talking about APs, AKL, etc and I would have told the person immediately I wanted to speak to a supervisor or been sure to fill out the survey on how rude they are. Since all the message boards use the same acronyms I'm going to guess that they are pretty common. I would expect people in any industry to know the common acronyms or other slang terms for things they work with often.

 

[kamik86]

Acronyms are so commonplace where my husband works that they had to publish the FUAB.....frequently used acronym book!

We have one of these too lol. The worst are the conflicting acronyms.

To managers MR is management reserve.

To anyone working with material MR is a material request.

So if you just say something is held up because the MR is in processing sometimes part of the room things your waiting on stuff to arrive and part of the room things your waiting for more funding.

 

[FigmentChick]

How funny. I always thought OP stood for "Original Poster!" You learn something new every day...

me, too!!! (and glad that was cleared up by Magpie a few posts back!

There should be an option when we call in:
Press 1 for English, Press 2 for Spanish, Press 3 for DiSERS, ....

As for bumbershoot - soooo love the "Fred" comment! lol

I am sorry the CM chastised you, but I will admit - I do not use acronyms when I call and speak to someone at Disney. I do use them where I work and, of course, here on the DIS, but I rarely use them while texting....for some reason, I prefer to type everything out like a letter. Go figure.

 

[maxiesmom]

So yeah if I were to have a conversation in person about Disney I would still be talking about APs, AKL, etc and I would have told the person immediately I wanted to speak to a supervisor or been sure to fill out the survey on how rude they are. Since all the message boards use the same acronyms I'm going to guess that they are pretty common. I would expect people in any industry to know the common acronyms or other slang terms for things they work with often.

Did you not see that even here, people thought the same acronym meant something different? If we are all not on the same page, how can you expect someone at a WDW call center to know exactly what we mean when we use them?

I'm betting the use of them over the phone is getting out of hand. So much so that it is causing problems booking vacations. I would say, use acronyms at your own risk. You may think they mean one thing, the person booking your vacation may think they mean something else.

 

[ttintagel]

She's got a very valid point, but she could have put it in a much better way.

 

[MHSweb79]

I too don't use acronyms in daily conversation. In fact, I don't even say "the Magic Kingdom"; I say "Magic Kingdom Park" because that's its official name. In conversation, I probably sound like a marketer because I call everything by its full and official name.

Good thing you don't live in "The State of Rhode Island and Providence Plantations."

 

[kaytieeldr]

I don't know what crack that CM was smoking but Disney extensively uses acronyms - more than people use on the forums.

"AdLib" and "Eye-Madge" are how CM's refer to Adventureland/Liberty Square (an operational unit) and Imagination (it's spelled IMAG on paperwork for scheduling).

And reservations is almost entirely abbreviations and acronyms...

ADR used to be NR (not a reservation - a reminder for CM's the speil that info the guests) and PS (priority seating, same reminder that it's not a reservation.

WC is wheelchair, HC is highchair, NS is non-smoking, the list goes on and on..

This CM is obviously new.

AdLib and EyeMadge aren't acronyms, they're self*-created abbreviations or shorthand.

ADR is redundant - a reservation is an arrangement where something is kept to be used later, so an ADR would be a restaurant appointment made ahead of time for the diner to use later (see the redundancy?). Just call it a reservation and let the Cast Member do what they need - even if that's to remind you twelve times about "...next available table for your party size...". Not a criticism of this poster, but the term .

WC and NS are pretty standard abbreviations more commonly used by businesses than individuals; wasn't aware of HC for highchair (rather, inaccurately for handicap). At any rate, I'm sure the quoted is right on the use of these abbreviations - guests/travelers generally use the actual words here.

*Self, in this case, being Disney and not the quoted poster

 

[CTDisneyfan816]

A CM has no business chastising a customer, liking or disliking ancronyms is not even the point!

I can tell you first hand tho, I've spoken to two different CM in guest relations who have told me they don't like DIS because of misinformation??? They just don't get how much business this board brings Disney!

I wouldn't have put up with that I would have asked for a manager!!

Sent from my iPad using DISBoards

I agree with this. I do think though that when calling people should say it instead of saying acronyms, but the correct way of doing it would have been to politely ask the caller to please say it and not abbreviate it so they are clear what is being requested.