Just A Little Vent

[over50visits]

Just spoke to the most annoying CM. She literally chastised me for using "AP" instead of saying "annual pass" ......

When we call a WDW CRO CM from DD about the AP or PAP discount for a TS CB ADR at MK's CP or AK, and whether it applies to guests at ASR who use the MR to get to MK in time for MSEP (or even for EMH), I want them to understand everything w/o comfirming, of course. IMHO, but OTOH YMMV. TTFN, we're off to MNSSHP. ;-)

 

[WedgieSock]

It does.

But "opening poster" isn't far off the mark - it does mean the same thing, after all.

I've always understood it to be Opening Post/Poster .... if you look it up you will find it listed as both, depending on what site you look at. Maybe its a regional thing, I'm from the UK

 

[WedgieSock]

When we call a WDW CRO CM from DD about the AP or PAP discount for a TS CB ADR at MK's CP or AK, and whether it applies to guests at ASR who use the MR to get to MK in time for MSEP (or even for EMH), I want them to understand everything w/o comfirming, of course. IMHO, but OTOH YMMV. TTFN, we're off to MNSSHP. ;-)

OMG, trying to work that out was akin to a Math problem ... my eyebrows were dancing and everything

 

[gonitts]

Just spoke to the most annoying CM. She literally chastised me for using "AP" instead of saying "annual pass" and said "people on message boards think they know some insider stuff because they use acronyms, but Disney doesnt use any acronyms and we have no idea what you guys are talking about when you do that - you can just speak the real words when you talk to us, then we will know you know what you are talking about."

WOW. Somebody has apparently had a bad day.

Sometimes it's annoying for me too as a person who isn't on here that much. But when I am more than 1/2 the time I can't figure out what people mean.

 

[WedgieSock]

Sometimes it's annoying for me too as a person who isn't on here that much. But when I am more than 1/2 the time I can't figure out what people mean.

I only found out the other day what BLT stood for. I had to ask because I just KNEW it didn't stand for Bacon, Lettuce & Tomato, I mean ... that would be a silly name for a resort.

 

[lucifie]

Acronyms are a part of everyday life though. I don't think a lot of people even realize that some terms started out as acronyms and have morphed into words.

You mean like Experimental Prototype Community of Tomorroww?

 

[lucifie]

How funny. I always thought OP stood for "Original Poster!" You learn something new every day...

Me too!

 

[TenKeyThunder]

You mean like Experimental Prototype Community of Tomorroww?

GSM (game, set, match)

Would have been funny to ask the CM repeated questions about the Experimental Prototype Community of Tomorrow. "How far exactly is Popular Century from the Experimental Prototype Community of Tomorrow?" (I know... Pop is an abbrev, not an Acronymn)... "If I wanted to walk from the Entertainment and Sports Programming Network Club on the Boardwalk to the Experimental Prototype Community of Tomorrow, how long would that take?"... "Is the American Broadcasting Company Commissary a table service or counter service restaurant?"

 

[lucifie]

GSM (game, set, match)

Would have been funny to ask the CM repeated questions about the Experimental Prototype Community of Tomorrow. "How far exactly is Popular Century from the Experimental Prototype Community of Tomorrow?" (I know... Pop is an abbrev, not an Acronymn)... "If I wanted to walk from the Entertainment and Sports Programming Network Club on the Boardwalk to the Experimental Prototype Community of Tomorrow, how long would that take?"... "Is the American Broadcasting Company Commissary a table service or counter service restaurant?"

 

[SaraJayne]

A CM has no business chastising a customer, liking or disliking ancronyms is not even the point!

I can tell you first hand tho, I've spoken to two different CM in guest relations who have told me they don't like DIS because of misinformation??? They just don't get how much business this board brings Disney!

I wouldn't have put up with that I would have asked for a manager!!

Sent from my iPad using DISBoards

Most people are already planning a trip when they find this board, so no, the dis does not bring business to disney.

I'd also hate to deal with some of the people on this board on a daily basis and understand why some CM's are irritated by the dis.

 

[kamik86]

The ones that bother people at work the most is when we have to right out full acronym lists at the end of our documents... Many times we have to look up what some acronyms mean and many of them are ones where more people would recognize the acronym then the definition (ASCII, IP, IEEE, etc)

 

[capecodprincess]

The cm should not have complained about what you were doing. That being said, when we talk on these boards most of it is jargon, especially the acronyms. I work in the hospitality industry and my staff has tons of terms we use that we don't share with guests because it would just confuse them. I tell new hires all the time, don't use words that you didn't know before starting here when talking to guests. Jargon should always be avoided when talking to people outside your "circle", it is one of the top rules if public speaking.

 

[princessallegra]

Heck, yeah! The Cast Member could have been a LOT nicer! The proper response would have been for her to continue to call it an Annual Pass - and later go vent on a CM message board .

Yup!

 

[MrsDuck]

Sheesh. Sounds like someone was having a rough day.

 

[kaytieeldr]

GSM (game, set, match)

Would have been funny to ask the CM repeated questions about the Experimental Prototype Community of Tomorrow. "How far exactly is Popular Century from the Experimental Prototype Community of Tomorrow?" (I know... Pop is an abbrev, not an Acronymn)... "If I wanted to walk from the Entertainment and Sports Programming Network Club on the Boardwalk to the Experimental Prototype Community of Tomorrow, how long would that take?"... "Is the American Broadcasting Company Commissary a table service or counter service restaurant?"

Well, except that:
Disney named the resort Pop (more slang or colloquial) Century;
Disney rebranded the theme park as Epcot (created word) from EPCOT (acronym); and
Entertainment and Sports Programming Network (Boardwalk location being redundant, given that there's no other such venue on Walt Disney World property ) and American Broadcasting Company identify themselves as, respectively, ESPN and ABC - which is different from consumer-created acronyms.

 

[Herfnerd]

While the CM may have been technically correct, how they broached the subject was not.

As in any community of like minded people‚ certain terms - acronyms or nicknames are used. Some are unique to the DIS board, many are used by various Disney enthusiast boards and others by community forums in general. Many companies even have social media personnel who lurk on boards relating to their industry to see what the consumers are discussing

And some companies approve of the consumer slang - Target's CMO likes the "Tarzhay" moniker and McDonalds has been calling themselves "Mickey D's" for some time now. Not exactly the same thing but close enough!

 

[ChimneysweepGeorge]

When annoyed by a pedant, I typically respond in kind.
"Okay, fine. I didn't use an acronym, that's called an abbreviation or more specifically, an initialism. I can see the confusion since acronyms are sorta like that but typically then also form a word that can be said aloud, like 'laser' 'fubar' and 'Epcot'."

 

[Melodious]

The CM was rude in her response. Acronyms are here to stay in message boards, texts, government publications, organization and group names, professions, scientific studies published in peer-reviewed journals, and even conversation. In graduate school, I had to learn a veritable language of them to now do my job. Yes, sometimes those acronyms can mean different things to different people or groups. And yes, sometimes I forget and use acronyms such as LBW, IUGR, MSM, or PLWHA in conversations with people who don't know what I mean. It happens. People generally simply politely ask what I mean.

For a group who complains so much about bad customer service at Disney and how it's all due to the self-indulgence of my generation, I'm surprised by all the justification on this thread.

 

[smidgy]

How funny. I always thought OP stood for "Original Poster!" You learn something new every day...

it does

There should be an option when we call in:
Press 1 for English, Press 2 for Spanish, Press 3 for DiSERS, ....

 

[JimmyV]

The CM was rude in her response.

Agree

Acronyms are here to stay in message boards, texts, government publications, organization and group names, professions, scientific studies published in peer-reviewed journals, and even conversation.

Yes, but this misses the point. Acronyms may be here to stay in message boards. And perhaps they should stay on message boards. They have no place in a conversation with a stranger. A Disney cast member must deal with people from all walks of life from all corners of the world. It is both unreasonable and unwise to presume that the cast members all speak our language. If you wanted a dinner reservation at Chef Mickeys and asked for an ADR at CM, and ended up getting a confirming e-mail stating that you were booked at Cape May, you'd realize that this cute little linguistic world that we (not they) have created isn't anything that should necessarily become commonplace in daily parlance.

The cast member should have politely told the OP that she would prefer not to use acronyms in her discussion, as she wants to make certain that the caller receives exactly what the caller desires, with no confusion or misunderstanding. Ranting was not the right approach. But her rudeness is not the jumping off point for people here to chime in and assert that chat board acronyms are now the way of the world and that the uninitiated had better get used to it.