July and August AKL Guests -- Were You Moved?

[robinb]

Just a quick poll to see how many AKL guests were moved and if any were allowed to remain . Please include the dates of your trip if you can. Thanks!

 

[robinb]

OK! Who voted "other" ?!?

 

[kutchyone]

Stadard view 08/15 to 08/19 - moved to garden view Poly and I am very happy with the way Disney handled the situation for me and my family. I did not expect anything other then the category of the room we received in the move, nothing extra!

 

[spayne]

Just got the call this afternoon, Aug. 1-4 standard club room moved to Cont. Atrium Club- theme park view- Sue

 

[racinjunkie]

8/4-8/11 savannah view bunk beds, never got a call, had to track it down myself, and all we could get was YC, we're not happy with the way Disney handled this!

 

[kutchyone]

For a couple of weeks now many of us have been writing that people staying at AKL in July and August should be proactive in calling and making alternative resort plans. Many early August people are getting the calls now and their choices are not so great. If you have a reservation for later in August I would strongly suggest calling in order to get the resort that you want. If you are fine with SSR, and don't get me wrong it is a very good deal just not one that I was interested in for a variety of reasons, then you may be ok. But if you want one of the high end deluxe resorts, CR, Poly or GF then I suggest calling now.

Good luck to all.

 

[MUDisneyCouple]

Savanah view room 8/25-8/30...moved to Poly. Only disappointment (besides no animals) is there are no king sized beds at Poly (that they will give us)...since this is probably our last Disney vaca until after kids we are a little sad. It's still WDW though!

 

[JoiseyMom]

8/26 - 9/2 Pool View Bunk Bed rooms. No call yet (fingers crossed, knock on wood).

 

[stalkingmickey]

8/31 to 9/9 standard room AKL moved to Poly.

We were called at the exact 45 day mark about needing to move. They would not move me to another room in resort because they said it was booked. My TA called 2 weeks before Disney called to be proactive and was told we would not be moved. She then got the call on the day my final payment was due.

 

[Angrypenguin]

We had two standard view rooms from 8/29 - 9/3; we got moved to the Grand Floridian instead. I ended up getting the call about a week and a half / two weeks ago.

 

[stalkingmickey]

We had two standard view rooms from 8/29 - 9/3; we got moved to the Grand Floridian instead. I ended up getting the call about a week and a half / two weeks ago.

Congrats.
We wanted the GF, but was told is was booked and we could pick any other hotel.

 

[racinjunkie]

For a couple of weeks now many of us have been writing that people staying at AKL in July and August should be proactive in calling and making alternative resort plans. Many early August people are getting the calls now and their choices are not so great. If you have a reservation for later in August I would strongly suggest calling in order to get the resort that you want. If you are fine with SSR, and don't get me wrong it is a very good deal just not one that I was interested in for a variety of reasons, then you may be ok. But if you want one of the high end deluxe resorts, CR, Poly or GF then I suggest calling now.

Good luck to all.

A big ditto on this from me. And don't stop calling until you get someone who knows about people being moved. My TA was calling every 2-3 days and was being told we didn't need to move. Finally when someone checking in two days before me (I check in 8/4) got called yesterday I decided to make some calls myself. Called AKL and the CM said he hadn't heard of people being moved. I searched through old threads on this issue and called 407-939-7919 and was still told my ressies were fine, it wasn't until I said "I'm calling to check because a lot of people are being moved out of AKL" that she put me on hold and came back and said we had to move. I had to track this information down myself, we never got a call, and when I finally dragged the info out of someone it was 8 days before our departure/arrival day!

**Side Note** If you don't agree with what I'm about to rant about please just move on to the next thread, no need to flame me for expression of my opinion about my own vacation.

We are beyond disappoined that the only thing we've been offered is YC. This is the first time that the resort won't just be a place to sleep. I have a child with medical issues whose last disney trip was a bit of a disaster. This trip was planned around her needs. We planned to spend afternoons and evenings at the resort, in the pool, watching animals from our balcony, grabbing dinner at Mara (where they serve rotisserie chicken for kids on DDP.) While I realize the draw of Stormalong bay is a good one for some of you, it doesn't outweigh the downside of YC for us. It's a much more formal setting, there are no CS restaurants at YC... NONE! You have to go over to BC and their the kids meal choices are ham and cheese or pj&j, I don't know about you but that's not dinner, lunch yes, but not dinner! Not to mention the fact that my daughter can't eat either of those things because of her diet restrictions.

If disney had been properly proactive about this and called early august people at the beginning of this fiasco, or called people in chronoligical order like they said they were, or in my case CALLED at all. Then maybe I wouldn't be in this boat (no pun intended... Yacht-boat.. get it?) The CM at AKL said he had been working for the last 6 days straight at AKL and had not heard about people moving. I know it's hard to notify a large number of employees but come on!!! How about a short memo at each phone saying "some guests are being relocated from AKL any inquiries have them call this number" how hard would that be??? And as far as CRO they work off computer screens, a pop up could have been programmed to state the same as the one next to the phones at AKL. Or a note could have been put in AKL reservations. CRO kept checking my reservation for notes for my TA and there was nothing there.

I realize the parks will still be there no matter where I'm staying but like I said, the resort was to be part of our vacation this trip, not just a place to sleep.

 

[Kimberle]

We leave in 3 weeks. Conceriege room w/ sunrise safari (which I understand is also a "deciding factor"). No phone call yet.

 

[jhryb]

Hello Racinjunkie - I feel very bad for you. I think in your situation you have a very valid complaint. I can't help but wonder if you had not called, if you would have been able to stay at the AKL? Sometimes I think they are moving people who call (it is an easy way out for them because they do not need to track someone down themselves).

 

[pooksma]

Savannah view at AKL booked for Aug.21 & 22. We were moved to Poly lagoon view. They called us.

 

[racinjunkie]

Hello Racinjunkie - I feel very bad for you. I think in your situation you have a very valid complaint. I can't help but wonder if you had not called, if you would have been able to stay at the AKL? Sometimes I think they are moving people who call (it is an easy way out for them because they do not need to track someone down themselves).

Thanks! That's one of the reasons I hadn't called but then they started call people with check in dates around me and I got scared that we would get to check in and have fewer options. My TA is still working on this problem.

 

[spayne]

We leave in 3 weeks. Conceriege room w/ sunrise safari (which I understand is also a "deciding factor"). No phone call yet.

Well we had conceirge room with sunrise safari and we were called yesterday that we had to move. We also scheduled a Jiko wine dinner which is the reason we were staying there. The CM told me they were moving everyone(not true- someone just checked in yesterday) and made it sound as if I had no choice. We were moved to Cont. Atrium club with Magic Kingdom view although the view was not noted on the updated reservation. We leave on Wed. Aug 1-4. I am upset because it seems some people are being allowed to stay. Sue

 

[SleepingBet]

Just got the call this afternoon, Aug. 1-4 standard club room moved to Cont. Atrium Club- theme park view- Sue

Oh, no! I thought that standard club rooms were not being moved. I've got a standard club room from Aug. 17 - 24 and have not gotten a call. I called the dedicated phone number a couple of weeks ago and was told I did not have to move. WDW has never called me. I figured by now I was safe. Sorry to hear that you had to move.

 

[marlower]

Had Pool view booked for Aug 14-18. Called on July 3rd because of Kutchyones advice and was told that pool view rooms will not be affected. Received a call 2 weeks later and was told I had no option, that all were being moved except a select few concierge rooms and the suites. I am being moved to WL, had all deluxe options except GF offered. We are doing a split stay at Poly so that is what made me chose WL--I am looking forward to it, but of course there is disappointment in not being at AKL and knowing others will be staying there during my vacation dates. Can't wait to try Bomas!!!

 

[robinb]

Bumping the poll up for more AKL people to vote .

If I take the "Other" voters out (I don't understand why so many people voted "other" when it seemed pretty cut and dried ... you were moved or you were not moved ... perhaps I should have left it out.)

Anyway ... of the remaining 19 people who voted, 5 people were allowed to stay and 14 people were asked to move.