JetBlue just cancelled my flight for tomorrow!!

[Echo queen]

I'm so glad you came up with lemonage

 

[musicmom3]

When life gives you lemons.....

I was able to get the flight on United and instead of getting into Orlando at 7:00PM we now are arriving at 12:30PM so more time in WDW!!
I am able to get through to JB now but I am still on hold...!

I was able to reschedule the limo as well... and the United seats are First Class( yikes!)
Tomorrow we will be in Disney and this mess will be all behind us....

You are a class act! Kudos to you for pulling it all together, with a great attitude to boot. We are supposed to be leaving from Newburgh NY tomorrow morning on the infamous Jet Blue and I had been trying all day to do the on-line check-in thing...I keep getting messages about system errors. When I finally got through at about 3:00 pm, I found that our originally booked seats had been changed and that there were only four available seats in the plane! This is for a flight tomorrow morning! My husband and I are not sitting together, but if that is what it takes to get us to MCO, that's fine with me. Needless to say, I am petrified that the plane has been overbooked and we will be bounced even though we have our boarding passes. If something bad happens, I hope I will have your grace and resourcefulness! Enjoy Disney tomorrow! I hope to be there, too!

 

[CarolA]

MusicMom
Get there EARLY and check in again. Then decide how much it's worth to bump. If you have a price they may meet it.

(I can't believe the publicity they are getting. They went from "loved" to "hated" in record time for an airline WOW!)

 

[lost*in*cyberspace]

Front page mention in today's New York Times:

http://www.nytimes.com/2007/02/18/business/18jetblue.html?_r=1&oref=slogin

 

[ducklite]

There was just a piece on the news here about the luggage mess. Passengers have been using thier own cell phones to call the numbers listed on baggage tags to tell people where their bags are, in hopes that it will start a downstream trend and they will ultimately find their bags. Baggage handlers at MCO are completely overwhelmed by the mess--it looked like they had close to 1000 bags stacked up that should have been elsewhere--and said thier computer system isn't set up to handle this type of backlog.

Anne

 

[swillis]

I love JetBlue, and this was a huge blackmark on their otherwise great name. What makes me not want to take my business away is a couple of things:

The head of JetBlue has said in repeated interviews "Yup, we screwed up. It is not excuseable" "We are going to make sure this NEVER happens again"

The airline, otherwise gets it right. The personnell is pleasant, helpful, and accomodating which is NOT the service I have recieved from most other airlines.

Granted...if I was one of the passengers stuck on a grounded plane for 11 hours, I'm sure that I would be singing a different tune.

 

[musicmom3]

There was just a piece on the news here about the luggage mess. Passengers have been using thier own cell phones to call the numbers listed on baggage tags to tell people where their bags are, in hopes that it will start a downstream trend and they will ultimately find their bags. Baggage handlers at MCO are completely overwhelmed by the mess--it looked like they had close to 1000 bags stacked up that should have been elsewhere--and said thier computer system isn't set up to handle this type of backlog.

Anne

Oh, great, now I can worry not only about being booted from my Jet Blue flight tomorrow but also about vacationing without clothing! You'd think things would have calmed down by now, but the news keeps getting worse. I was a huge Jet Blue fan, but this has let the air out of the balloon. P.S. to CarolA, we have just moved up our arrival time to the airport by another 45 minutes (and we are compulsively early to begin with)! Hope things work out for us!

 

[ducklite]

Oh, great, now I can worry not only about being booted from my Jet Blue flight tomorrow but also about vacationing without clothing! You'd think things would have calmed down by now, but the news keeps getting worse. I was a huge Jet Blue fan, but this has let the air out of the balloon. P.S. to CarolA, we have just moved up our arrival time to the airport by another 45 minutes (and we are compulsively early to begin with)! Hope things work out for us!

I would strongly suggest bringing a couple of days worth of clothes, PJ's, and essential toiletries. It's going to be cold here for a few more days, then will warm up nicely midweek.

Good luck!

Anne

 

[goofy4tink]

Oh, great, now I can worry not only about being booted from my Jet Blue flight tomorrow but also about vacationing without clothing! You'd think things would have calmed down by now, but the news keeps getting worse. I was a huge Jet Blue fan, but this has let the air out of the balloon. P.S. to CarolA, we have just moved up our arrival time to the airport by another 45 minutes (and we are compulsively early to begin with)! Hope things work out for us!

Here's hoping all of you that are being impacted get to where you want to be, with your bags!!! I guess every airline has had something nasty happen, and it's JetBlue's turn. Hey, maybe this will make them lower prices for airfares this summer!! I hate to think some of us could be 'making out' due to other's distress though.

 

[CarolA]

I love JetBlue, and this was a huge blackmark on their otherwise great name. What makes me not want to take my business away is a couple of things:

The head of JetBlue has said in repeated interviews "Yup, we screwed up. It is not excuseable" "We are going to make sure this NEVER happens again"

The airline, otherwise gets it right. The personnell is pleasant, helpful, and accomodating which is NOT the service I have recieved from most other airlines.

Granted...if I was one of the passengers stuck on a grounded plane for 11 hours, I'm sure that I would be singing a different tune.

Here are a FEW ideas that the head of JetBlue COULD have done instead of just talked. (Talk is cheap, actions speack LOUDER!)

1. At this point QUIT blaming the weather and START covering the hotel rooms etc of the stranded passengers. Yes, folks are stuck in NY for several days but JetBlue is refusing to PAY

2. Start paying the other airlines to move those passengers to thier destinations instead of just throwing up your hands. The OP on this thread should NOT have had to pay United, JetBlue should have PURCHASED that ticket. They are too cheap to have interline agreements, it's time to WRITE checks and get those folks to thier destinations.

3. Quit expanding until you figure out HOW to run an airline (hint, this isn't it LOL!) Maybe even retreat. It may be a moot point, the damage to your repuation in those cities where you just "decided" not to fly for a week...... there may not be enough passengers left.

If your holiday trip was ruined or you are STUCK in a city, his apology is just more hot air making excuses for failure to plan.

 

[KSoda]

Please help me....

My 3:45 flight from boston to mco was cancelled... I just got notified via email....What do I do now!
I am freaking out! I tried to call but I have been on hold for awhile!


Thanks!

Jeanie, have you tried logging onto your area airport websites instead of just the carrier? It may give you a better chance. Just a thought.

 

[bicker]

Here are a FEW ideas that the head of JetBlue COULD have done instead of just talked. (Talk is cheap, actions speack LOUDER!)

With respect, I think your suggestions are unreasonable.

We were affected by JetBlue's problems. We had to pay for an extra overnight in MCO Saturday night because our flight was canceled. JetBlue's responsibility to us was very clear in the T&Cs. We were responsible for covering that cost. It was a bit disconcerting to see how many passengers thought they were entitled to first class treatment on an economy budget. Luckily, it was only a few that made a spectacle of themselves.

These airlines, JetBlue included, don't charge enough to cover hotel rooms and full-fare airline flights on other airlines. Passenger have to come to grips with reality, and acknowledge that airline transportation in this country involved shared risk. The airline risks losing revenue if they cancel a flight; the passenger risks the cost of an added delay.

 

[Bichon Barb]

What adds to the mess of these storms is that school is out this week for much of the northeast. So you have a huge number of people heading south. Traveling this time of year from the NE is risky. We flew to MCO during Feb break a few years ago in a snow storm. We are also lucky that SYR has great snow removal equipment, and it takes a lot to shut things down here. We had to run to our connecting flight in Washington, but we made it.

Anyway, I like Jetblue a lot--so much so that we got a small business Jetblue AmEx card. Their frequent flier program is great. You can actually log into the website and see what flights are available with True Blue miles. You don't have to do it over the phone. And the best part is that they have a direct flight from SYR to MCO. Finally! We can get down there in 2.5 hours.

Now that I'm done with my babbling sales pitch LOL, I think what I would like to see is for them to come up with another hub city. Right now you have to go through JFK for everything.

 

[KSoda]

What adds to the mess of these storms is that school is out this week for much of the northeast. So you have a huge number of people heading south. Traveling this time of year from the NE is risky. We flew to MCO during Feb break a few years ago in a snow storm. We are also lucky that SYR has great snow removal equipment, and it takes a lot to shut things down here. We had to run to our connecting flight in Washington, but we made it.

Anyway, I like Jetblue a lot--so much so that we got a small business Jetblue AmEx card. Their frequent flier program is great. You can actually log into the website and see what flights are available with True Blue miles. You don't have to do it over the phone. And the best part is that they have a direct flight from SYR to MCO. Finally! We can get down there in 2.5 hours.

Now that I'm done with my babbling sales pitch LOL, I think what I would like to see is for them to come up with another hub city. Right now you have to go through JFK for everything.

Did you know about jet Blue flying out of White Plains (HPN) and Stewart (SWF)?

 

[snowy76]

With respect, I think your suggestions are unreasonable.

We were affected by JetBlue's problems. We had to pay for an extra overnight in MCO Saturday night because our flight was canceled. JetBlue's responsibility to us was very clear in the T&Cs. We were responsible for covering that cost. It was a bit disconcerting to see how many passengers thought they were entitled to first class treatment on an economy budget. Luckily, it was only a few that made a spectacle of themselves.

These airlines, JetBlue included, don't charge enough to cover hotel rooms and full-fare airline flights on other airlines. Passenger have to come to grips with reality, and acknowledge that airline transportation in this country involved shared risk. The airline risks losing revenue if they cancel a flight; the passenger risks the cost of an added delay.

Nicely put, bicker.

Unfortunately, this is part of the whole atmosphere of a discount airline. Is the company cheap? Probably - because that's how it's able to offer ridiculously low airfares. Someone around here the other day was asking if they should take a one-way fare to MCO that was under $100 or wait for something cheaper. Just for kicks I looked at Greyhound's website to check how much it takes to ride a bus from NY to FL. Do you know it's MORE expensive (for the consumer) to ride a bus than to fly to Orlando? Wonder why that is? It's because we expect cheaper airfares all the time and expect the airlines to just eat the cost. Then we wonder why all these carriers have merged/gone bankrupt/folded completely.

I've always had great experiences with JetBlue. That being said, we get what we pay for. Dirt cheap fares come at the expense of other services and JB is pretty clear about that.

 

[Bichon Barb]

[/U][/B]


Did you know about jet Blue flying out of White Plains (HPN) and Stewart (SWF)?

I read about White Plains, but I don't even know where Stewart is. I'll have to check if there is a flight from Syracuse to either of those.

 

[Alicnwondrln]

we were scheduled to leave bwi on the 14th
i didnt wanna take teh chance and we left that tuesday night instead i am glad we did
but to still have all these almost a week later is really unacceptable
i would be furious and refunding the $ is great but they are really screwing over the passengers

 

[Bichon Barb]

Nicely put, bicker.

Unfortunately, this is part of the whole atmosphere of a discount airline. Is the company cheap? Probably - because that's how it's able to offer ridiculously low airfares. Someone around here the other day was asking if they should take a one-way fare to MCO that was under $100 or wait for something cheaper. Just for kicks I looked at Greyhound's website to check how much it takes to ride a bus from NY to FL. Do you know it's MORE expensive (for the consumer) to ride a bus than to fly to Orlando? Wonder why that is? It's because we expect cheaper airfares all the time and expect the airlines to just eat the cost. Then we wonder why all these carriers have merged/gone bankrupt/folded completely.

I've always had great experiences with JetBlue. That being said, we get what we pay for. Dirt cheap fares come at the expense of other services and JB is pretty clear about that.

Just wanted to say hello neighbor.

 

[bavaria]

We were affected by JetBlue's problems. We had to pay for an extra overnight in MCO Saturday night because our flight was canceled. JetBlue's responsibility to us was very clear in the T&Cs. We were responsible for covering that cost. It was a bit disconcerting to see how many passengers thought they were entitled to first class treatment on an economy budget. Luckily, it was only a few that made a spectacle of themselves.

These airlines, JetBlue included, don't charge enough to cover hotel rooms and full-fare airline flights on other airlines. Passenger have to come to grips with reality, and acknowledge that airline transportation in this country involved shared risk. The airline risks losing revenue if they cancel a flight; the passenger risks the cost of an added delay.

Several years ago, most legacy carriers in N America stopped paying for hotel rooms when the delay was due to weather. JetBlue's problems started with weather.

Bicker, you were smart enough and proactive enough to book a room for yourself at the first sign of trouble. I posted on another thread where someone slept at MCO that I recommend doing that straight away. If one waits for the airline to take action, chances are that the only room left will be Chateau Aeroport.

And yes, I agree - what do people expect for $49/59/69/79 fares?! perhaps it's time to dig out your thread/poll about those fares and see if you get a different response now.

 

[DebbieB]

we were scheduled to leave bwi on the 14th
i didnt wanna take teh chance and we left that tuesday night instead i am glad we did
but to still have all these almost a week later is really unacceptable
i would be furious and refunding the $ is great but they are really screwing over the passengers

This was caused by a huge ice and snow storm, I'm sure they didn't intentionally "screw over the passengers". They are paying for it with tons of bad publicity.