Jet Blue policy ruined by people like me

[rxsuperwoman]

So after reading a previous thread about Jet Blues new reservation policy, I called today to find out about getting a price adjustment. The representative confirmed that you have 2 weeks from your original booking date to get any adjustment on airfare. After the 2 weeks its a 75 fee to change your reservation.
She said it was due to people calling to get credit on any little change in their airfare (guilty). Customer service was being tied up doing this and they were not able to rebook flights for customers who had exceptional need ,ie stranded by weather etc. It was just no longer cost effective for Jet Blue to continue this policy.
As I stated before, I'm guilty. I work hard for my money and take advantage of opportunities to get credit to be used on future flights. Oh well..

 

[mikedoyleblogger]

So after reading a previous thread about Jet Blues new reservation policy, I called today to find out about getting a price adjustment. The representative confirmed that you have 2 weeks from your original booking date to get any adjustment on airfare. After the 2 weeks its a 75 fee to change your reservation.
She said it was due to people calling to get credit on any little change in their airfare (guilty). Customer service was being tied up doing this and they were not able to rebook flights for customers who had exceptional need ,ie stranded by weather etc. It was just no longer cost effective for Jet Blue to continue this policy.
As I stated before, I'm guilty. I work hard for my money and take advantage of opportunities to get credit to be used on future flights. Oh well..

Well considering that Southwest is among JetBlue's main competition, and their longstanding policy is to rebook you at any time before your trip for no fee (except for paying any fare difference) in any ticket class with no questions asked, the response you got is baloney. Sounds to me like JetBlue just wants to pull more money out of ticket changes. You have nothing to feel guilty about. Why would you or anyone else want to waste their money on something that the competition does for you for free?

 

[CassieF]

I used this too, and am quite sad to see it go. I actually booked a flight for this January prior to the policy change and tried to make a change actually on the first day after but was denied. Someone on her kindly pointed out it shouldn't apply to my previously booked trip and I finally called last night and got a change for $60, but I guess now I'm under the 2 week limitation. Perhaps I'll look more into southwest in the future...I really liked the price adjustment feature!

 

[WebmasterMaryJo]

Moving to our Community Board.

 

[bumbershoot]

I love it when reps pretend like they know the reason behind business decisions. It's so cute.

They were the ones who insisted on a rep being involved. All they had to do was automate it and it would have been fine, for the made-up reason the rep said.

Southwest AND Alaska have automated, online, ways of getting credit when/if the fare goes down, so there's NO reason at all JB couldn't have done the same.

 

[DisneytheKid]

Very true. Probably something else behind it as is not beneficial to them to allow Southwest the upper hand...

Well considering that Southwest is among JetBlue's main competition, and their longstanding policy is to rebook you at any time before your trip for no fee (except for paying any fare difference) in any ticket class with no questions asked, the response you got is baloney. Sounds to me like JetBlue just wants to pull more money out of ticket changes. You have nothing to feel guilty about. Why would you or anyone else want to waste their money on something that the competition does for you for free?

 

[n2mm]

I guess I'm guilty too, because I always called for a price adjustment when the fare dropped. Î didn't know I wasn't suppose to. Ugh, I tried to call this morning for another drop credit, but the first person said there was only a one time limit to do it. So thanked her and hung up. It bugged me so called back and told nope, no limit, but she couldn't figure out how to do a change to a fare purchased before the new rule (I bought in July so I'm grandfathered in). I gave up and keep pondering if I should call again or let it go.