Jet Blue Leaves Passengers in Jet for 11 Hours

[LadyShiva]

This is a good point... I suspect the vast majority would still choose to board, and the same number would still complain if the delay occurred. Many people don't care about what terms and conditions there are -- they feel entitled to dictate the terms and conditions unilaterally, and then get indignant when suppliers don't live up to those one-sided specifications.

Hey, I read the other thread you're posting on and realize now you aren't meaning me. I still disagree with your usage of "many people"... From what I see on these boards, very few people are actually upset in the way you mean. Granted, the people who do make "spectacles" are notable and definitely leave impressions!

Brandie

 

[bicker]

If the JetBlue CEO thinks they messed up, why are you such an apologist for them????

The fact that I disagree with the airline means precisely that I'm not an apologist. I believe what I believe, and again it is something you don't like. Sorry about that.

Can airlines do NO WRONG in your book?

Sure they can. However, that's not the point I'm making. The point I'm making is that passengers have unreasonable expectations. Many people don't care about what terms and conditions there are -- they feel entitled to dictate the terms and conditions unilaterally, and then get indignant when suppliers don't live up to those one-sided specifications.

I'm not clear why you endlessly defend such wrong behavior on their part.

No defense is necessary because they're "behavior" isn't "wrong". It is appropriate given the business environment they operate in. Regardless, my point is about the "wrong behavior" of passengers.

 

[bicker]

That's where we read it. And so on...

You misunderstood my question: I was looking for references indicating that JetBlue waited an inappropriate amount of time after deciding that the flight would not go off before asking for help in deplaning passengers. As far as I can tell, that accusation was made up on the Internet, since I could find no reputable source for that information. I seems again like people reading into what is reported what they want to see. (More passenger "wrong behavior"?)

 

[LadyShiva]

You misunderstood my question: I was looking for references indicating that JetBlue waited an inappropriate amount of time after deciding that the flight would not go off before asking for help in deplaning passengers. As far as I can tell, that accusation was made up on the Internet, since I could find no reputable source for that information. I seems again like people reading into what is reported what they want to see. (More passenger "wrong behavior"?)

I guess the CEO also stating it in his comment is an Internet fallacy?

Brandie

 

[bicker]

He didn't. Read what he said again.

 

[jodifla]

You misunderstood my question: I was looking for references indicating that JetBlue waited an inappropriate amount of time after deciding that the flight would not go off before asking for help in deplaning passengers. As far as I can tell, that accusation was made up on the Internet, since I could find no reputable source for that information. I seems again like people reading into what is reported what they want to see. (More passenger "wrong behavior"?)

I just quoted you a news story on it. Jet Blue waited HOURS AND HOURS before they called the Port Authority. Even they admit it now. Particularly egregious was them leaving people on a plane for 8 hours WHO WERE ALREADY AT THEIR DESTINATION!

I don't think passengers have unrealistic expectations at all. They want to get from point A to point B, without being taken hostage in between.

 

[jodifla]

http://news.yahoo.com/s/ap_travel/20070216/ap_tr_ge/travel_brief_weather_jetblue_2

Here's yet another story where JetBLue admits they waited for hours before calling for help.

 

[bicker]

Neelman says the airline waited nearly five hours before calling in shuttle buses to unload 10 jets that were stuck on runways at Kennedy Airport. Six flights were stranded for more than eight hours.

That's the link I was looking for. Links which I were able to access previously said nothing of the sort. Thanks for the help.

 

[bicker]

Note very well JetBlue's "promises" today... they're promising travel vouchers only -- they will still not provide compensation for extra overnight hotel charges incurred as a result of an extended delay. It also provides no specific promise related to being stuck on-board an aircraft on the ground.

http://news.yahoo.com/s/ap/20070220/ap_on_bi_ge/jetblue_cancellations_37

As a matter of fact, their promises today match exactly what they promised us last week when we actually encountered the delay.

 

[seashoreCM]

Let's see what happens if we suggest passengers should make up their own level of compensation.

For today (2/20/07) I would say that passengers unable to board a plane and commence their journey would be entitled to nothing other than a refund of the proportionate value of any unused part of their itinerary.

Passengers waiting hours to deplane at the destination would be reasonably entitled to a free round trip with no capacity controls or blackout dates.

Passengers subjected to discomfort as well as delay should receive both a refund of the itinerary and a free round trip.

Note that if an airline went on strike or was iced in with nobody boarding any planes, resulting in people being stranded, no hotel rooms would be paid for.

 

[snowwite]

Absolutely!!

 

[Lewisc]

That's the link I was looking for. Links which I were able to access previously said nothing of the sort. Thanks for the help.

I didn't bother posting a link because Jodi posted one a few minutes after my follow up post

http://www.disboards.com/showpost.php?p=17103443&postcount=118

The fact that my original source was a live TV news report doesn't mean it's not valid. The fact that many news reports, including the ones you linked, omitted this information doesn't mean it's not true.

It's interesting how the editing of new reports can result in readers drawing the wrong conclusions.

SW canceled their flights so they could get their planes out of the airports affected and set up their schedule. I had to cancel a trip but the passengers that were affected were those of us who had flights scheduled during the storm.

Flights canceled on 2/14 were weather related. Flights canceled on 2/13 and 2/15 were probably also weather related. Jet Blue flights that were canceled 2/16 and later weren't directly weather related.

Lawyers may wind up seeing if Jet Blue's CoC holds up in court.

All the automated kioshes leaves airlines short staffed when problems arise.

 

[bicker]

The fact that my original source was a live TV news report doesn't mean it's not valid.

True, but it does mean I wasn't able to view it. Thanks, anyway, though: Jodi finally provided me a link I could use.

It's interesting how the editing of new reports can result in readers drawing the wrong conclusions.

Well, that's an interesting point. Perhaps there simply is a reasonable disagreement with regard to what's really important.

Lawyers may wind up seeing if Jet Blue's CoC holds up in court.

I'll bet that not one will pick up that baton.