hi and good day to all, we are back from the trip and we loved the akl, i am sold on this place loved everything about it...the views, the room, the food, the pool, the staff, etc, next trip we plan which i have no idea when we will stay here again,when we first arrived we had about a 3 hour wait till a room was ready, we were given a pool room which we paid for(tried asking for the upgrade to no avail unless we paid another $45 a night) inquired about 2 boxes we shipped there in advance of our arrival, they said they would send them up to the room in approx.15mins, we went up to check out the room no.3422 and we were dissapointed with the view(we seen a portion of the pool through the trees and had a roof view to the right, we felt like we lost the magic at that point, we went to the worldshowcase at epcot walked around got back to the lodge about 11pm or so, the boxes we shipped were not in the room yet so we went to the front desk to inquire about them,the fella working the desk was named michael who helped us at that point he got the box situation straightened out and we mentioned our dissapointment with the view, he immediately reassigned us to a new room savannah with bunk beds #4579 we were overjoyed with his help and kindness and felt as thought the let down feeling we first had when we arrived was removed and i can only thank him so much, we went back to the first room we had and got our 2 kids who were getting ready for bed and told them we wanted to show them something so we went for the walk and got to the room and let me tell you the joy when we seen the room was great for both our kids as well as us we absolutely loved the view and the room, so much so that i want the same room when we return in the future, we seem animals everyday and it was so peacefull and relaxing,we all used the pool on several occasions and it was great as well as the hottubs, my little girl also loved seeing the lizards that run around(she loves animals and bugs)and caught 1 during our trip(unharmed and was released),the food was great we did not try jikos but ate at bomas twice and the food was great highly recommened, the maras food was also great and we ate there numerous times,we had 50 min. massages which was great and relaxing and i would do these again they were pleasent,i thought bus service was nice and timely, i cant say how much we liked this place and thought i would share some of what we thought of the akl