I got the same generic msg:
Dear Ms. Walker,
Thank you for your message regarding menu changes at 'Ohana at Disney's
Polynesian Resort.
We are sorry for your disappointment with our menu change. We're glad
you've had enjoyable dining experiences at 'Ohana in the past. We
periodically evaluate our offerings and make changes based on feedback
from our Guests. Our goal is to provide new and unique items along with
our Guest's favorites. As you may know, 'Ohana will continue to offer
pork, beef, and shrimp skewers. Chicken skewers will no longer be
offered. Instead, chicken wings, a popular favorite will now be offered
as an entrée. We've also added a new vegetarian appetizer and a child's
dessert.
Again, our Guests' feedback as well as their continued enthusiasm for
our products and services, is very important to us. Please know that
your comments have been taken seriously and shared with the appropriate
Leadership Team.
We genuinely appreciate the time you took to share your thoughts with us
and hope you will return to try these new offerings.
Sincerely,
DorisAnne Bauer
Guest Experience Services
Walt Disney World Resort
Original Message Follows:
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I was extremely disappointed to hear about the recent menu change at
'Ohana. Specifically, I am speaking of the removal of poultry as an
option for the skewers. 'Ohana is one do our favourite restaurants. I
do not eat pork, beef or shrimp so the removal of chicken means we will
no longer be able to dine there. This is a huge disappointment to me as
I love the atmosphere and everything else about the restaurant, but the
cost cannot be justified to only eat noodles, salad and chicken wings.
I truly hope management will reconsider their decision and add a poultry
option back to the menu.
Yours truly,
Jessica Walker