Twenty three days till my found points trip.
For newbies that want to know that MS can and does mess up and to show the importance of getting your point total at the end of every call, I will relate my 'found points' story again.
More than two years ago I made an eleven night OKW GV reservation, I had to cancel it and rebook it later on the same phone call.
A month and a half later I had to do the same thing. This move was to a lower(slightly) point season for part of the trip. THe lower point season is irrelevent to the story.
Three weeks later I had to do it again.
I almost never cancel and rebook, I think was actually the first time.
As I was remaking the reservation day by day, we got to the sixth day and they asked if I wanted to borrow points. I said that I didn't have to, I had plenty, I just cancelled the same vacation, it was canceled WAY out, like ten months outs, where are those points????
I got to a manager, we sent ten faxes back and forth all marked up, she was trying to tell me that they mis-allocated me too many points. These faxes were those unintelligible "point usage" sheets. I have two contracts both with the same use year and these things were totally incomprehensible. We spent many hours on the phone going back and forth with these faxes, shen was trying to show me how from day 1 of our membership, all the points we had recieved ezualed what we used plus what we had left...according to them.
After this wild encounter the final word was that I was out 270 points that they had "mis-allocated" me, I knew I was right, but could do nothing.
Then six months ago I called to check on something and I asked offhandidly "how many points do I have?
I knew the answer, but was just checking, the answer was none current, 10 banked into next year and a full allotment come September. GUESS WHAT SHE SAID??????
She said that I had 10 banked, a full alotment next September and 270 current?
I was right and their computer fixed it automatically, wow, and extra 270 points. I found the manager I spoke with originally, she was astounded and said that she would bank them with no problem at all.
270 points and no real use for them, I booked three nights AKL concierge and one night in a two bedroom at OKW....the three AKL night have two weekend nights, stupid use of points, but they were like found oints and I still have a full allotment Sep 1.
MS can and does mess up. I don't know where their error was made, but I have the point program and use it religously now.
We leave after work Wednesday the 23rd, 22 days!!!!!
For newbies that want to know that MS can and does mess up and to show the importance of getting your point total at the end of every call, I will relate my 'found points' story again.
More than two years ago I made an eleven night OKW GV reservation, I had to cancel it and rebook it later on the same phone call.
A month and a half later I had to do the same thing. This move was to a lower(slightly) point season for part of the trip. THe lower point season is irrelevent to the story.
Three weeks later I had to do it again.
I almost never cancel and rebook, I think was actually the first time.
As I was remaking the reservation day by day, we got to the sixth day and they asked if I wanted to borrow points. I said that I didn't have to, I had plenty, I just cancelled the same vacation, it was canceled WAY out, like ten months outs, where are those points????
I got to a manager, we sent ten faxes back and forth all marked up, she was trying to tell me that they mis-allocated me too many points. These faxes were those unintelligible "point usage" sheets. I have two contracts both with the same use year and these things were totally incomprehensible. We spent many hours on the phone going back and forth with these faxes, shen was trying to show me how from day 1 of our membership, all the points we had recieved ezualed what we used plus what we had left...according to them.
After this wild encounter the final word was that I was out 270 points that they had "mis-allocated" me, I knew I was right, but could do nothing.
Then six months ago I called to check on something and I asked offhandidly "how many points do I have?
I knew the answer, but was just checking, the answer was none current, 10 banked into next year and a full allotment come September. GUESS WHAT SHE SAID??????
She said that I had 10 banked, a full alotment next September and 270 current?
I was right and their computer fixed it automatically, wow, and extra 270 points. I found the manager I spoke with originally, she was astounded and said that she would bank them with no problem at all.
270 points and no real use for them, I booked three nights AKL concierge and one night in a two bedroom at OKW....the three AKL night have two weekend nights, stupid use of points, but they were like found oints and I still have a full allotment Sep 1.
MS can and does mess up. I don't know where their error was made, but I have the point program and use it religously now.
We leave after work Wednesday the 23rd, 22 days!!!!!
