Issue with split stay online check-in

[smashndash]

I used online check in for an upcoming stay at AOA and it worked great. I went to check in at my 2nd hotel, BLT, and received the same prompt to Start Check In now.
I went through the screens and came to the final screen where it asks you to Agree Information is correct. Unfortunately the ‘I Agree’ button is not active so there is no way to complete the Check-In.

is this normal for split stays? Meaning not to be able to do online check-in at both hotels.

 

[GADisneyDad14]

I used online check in for an upcoming stay at AOA and it worked great. I went to check in at my 2nd hotel, BLT, and received the same prompt to Start Check In now.
I went through the screens and came to the final screen where it asks you to Agree Information is correct. Unfortunately the ‘I Agree’ button is not active so there is no way to complete the Check-In.

is this normal for split stays? Meaning not to be able to do online check-in at both hotels.

That’s not normal for split stays. Online check-in in general has had all sorts of issues lately. My first advice is to use the private browser version of what browser you use - such as Chrome Incognito. Or use the MDE app if you can.

 

[DizFan13]

I had the same issue last week when I checked in for our split stay (CBR ---> POP). When I tried the app on my second try, it allowed me to complete the check in; however, when we arrived at the second resort, their system showed that I had not completed the online check in. I had to check in again with the front desk to get a rroom assignment.

 

[smashndash]

Thank you both!

I was able to check in at the 2nd resort on a computer. For some reason, I wasn’t able to check in using the app or using a browser on a tablet, but it worked using a browser on a PC.