We've been to Tony's at least three times and have made ADR's for our September trip. We've always had good food, killer desserts, and great service. One server in particular -- Tom -- went out of his way to make our evening special. He was fun for the kids when they were young (he spoke with a *great* fake Italian accent part of the time), and oh, he was so nice to us, the adults.
I remember that "Lady & the Tramp II" was playing on the TV out in the lobby, so Tom kept sending the kids out there to watch the movie, saying, "Now, ze momma and ze poppa must have zee fab-oo-luss romantic eefnink.... zee kiddies must go watch ze mooofie!" That was in between every course of dinner. We loved Tom so much, we marched ourselves right over to Town Hall and filled out a comment sheet giving him commendation for his incredible service!
The food is good. Yes, the spaghetti and meatballs is expensive, but our daughter *loved* it, and the expression on her face when she saw how big the meatball was made it worth it. ROFL!!!!
One year, we saw a terrible thing -- a bunch of teenagers sneaked out without paying their tab. The server almost cried, he was so upset, and the manager soothed him and made him feel better about the situation. That... really tells me a lot about how the restaurant is run. Y'know?
All restaurants get bad reviews every once in a while. I, personally, am not eager to try Spoodles or Teppanyaki again. But sometimes you just get a good meal on a good night. I hope that if you decide to try Tony's Town Square, you have as good an experience as I've always had there!
--Bay