Is the current wait time to register for Das over 8 hours?

[rstamm]

I tried to register at 12 PM yesterday and by 8 PM when they closed I never got to speak with anyone.
I refreshed after every 30 minutes like it asked me.
So for anyone else who tried to register recently was your wait time over 8 hours?

 

[Justrose]

For WDW or DL?

A few weeks ago, for WDW, my call was super short from the time I entered the chat to the end of the Zoom call. Like, 15 minutes-ish.

 

[gottalovepluto]

For WDW or DL?

A few weeks ago, for WDW, my call was super short from the time I entered the chat to the end of the Zoom call. Like, 15 minutes-ish.

That’s only WDW. DL can be days of people waiting and calling. OP’s experience matches other DL reports.

 

[Justrose]

That’s only WDW. DL can be days of people waiting and calling. OP’s experience matches other DL reports.

Yes, that is why I asked

 

[rstamm]

I did Disney World in June it took about 20 minutes so I was surprised after 8 hours yesterday I never got anyone.

I’ll try again Friday but right at opening.

 

[BriannaRuth]

A couple of weeks ago, my daughter was on the call right at 8am. Stayed on all day and it finally cut her off shortly after 8pm. Never spoke to anyone.

 

[rstamm]

Is anyone getting through?
Maybe they only have 1 or 2 people answering the phones.
I thought by now it wouldn’t be as busy.

My trip is next month and I still have a few weeks yet but being glued to my phone for 8 plus hours is awful.

I’d prefer to give them my number and call me when it’s my turn.

.

 

[Tinkaboo]

A couple of weeks ago, my daughter was on the call right at 8am. Stayed on all day and it finally cut her off shortly after 8pm. Never spoke to anyone.

Did she ever get through?

 

[lanejudy]

Maybe they only have 1 or 2 people answering the phones.

Last I heard -- maybe a month or so ago -- was DL/DCA only had about 8 CMs handling both the video chats and in-person. Hopefully they have hired more since then.

 

[rstamm]

I called guest services and they recommended doing it in person. She said there’s a place in downtown Disney that opens an hour before the park.
Has anybody tried it there?
I can imagine there’s probably 100 people standing in line.

 

[BriannaRuth]

I called guest services and they recommended doing it in person. She said there’s a place in downtown Disney that opens an hour before the park.
Has anybody tried it there?
I can imagine there’s probably 100 people standing in line.

Yes, that's what we ended up doing. The accessibility services kiosk is in one of those little buildings in the esplanade near DCA. We went late afternoon on the day of our arrival and there was almost no one in line. There is a roped queue with CMs at the entrance of the queue. They asked if we had park tickets for that day and when we told them they didn't start until the next day, they told us we couldn't use the accessibility office because it was reserved for people with tickets that day. However, they had us use the online system from my phone and tell them we were IN THE PARK, which gives you priority. The CM even helped us get online. By the way, they can tell from the app that you're in the park, so no one should try this without being in the park. After waiting online 12 hours the day before, to say I was skeptical would be an understatement!

Happily, we were videochatting with a CM maybe 10 minutes later! She was very friendly. Asked my daughter a few questions (all of which I have seen referenced before as questions they will ask), then said based on what we told her, she was approved for DAS. Conversation took less than 10 minutes. My daughter has been approved for DAS before, but based on what I've read here and elsewhere, I was very nervous that she might not be this time. Based on what I'd seen online, people with her disability were being approved/denied about 50/50.

I did ask the CM at the queue how long the line normally was if you arrived at 7 (in case we weren't able to get through online), and she said it's usually "not bad."

It was a little unnerving to wait until the day before to find out if we would have DAS or not, but luckily, it worked out for us.

Did she ever get through?

No, not until we got to the park. Six hours the first time we tried it and 12 hours the second.

 

[rstamm]

Yes, that's what we ended up doing. The accessibility services kiosk is in one of those little buildings in the esplanade near DCA. We went late afternoon on the day of our arrival and there was almost no one in line. There is a roped queue with CMs at the entrance of the queue. They asked if we had park tickets for that day and when we told them they didn't start until the next day, they told us we couldn't use the accessibility office because it was reserved for people with tickets that day. However, they had us use the online system from my phone and tell them we were IN THE PARK, which gives you priority. The CM even helped us get online. By the way, they can tell from the app that you're in the park, so no one should try this without being in the park. After waiting online 12 hours the day before, to say I was skeptical would be an understatement!

Happily, we were videochatting with a CM maybe 10 minutes later! She was very friendly. Asked my daughter a few questions (all of which I have seen referenced before as questions they will ask), then said based on what we told her, she was approved for DAS. Conversation took less than 10 minutes. My daughter has been approved for DAS before, but based on what I've read here and elsewhere, I was very nervous that she might not be this time. Based on what I'd seen online, people with her disability were being approved/denied about 50/50.

I did ask the CM at the queue how long the line normally was if you arrived at 7 (in case we weren't able to get through online), and she said it's usually "not bad."

It was a little unnerving to wait until the day before to find out if we would have DAS or not, but luckily, it worked out for us.



No, not until we got to the park. Six hours the first time we tried it and 12 hours the second.

I’ll keep trying to call but if not I’ll have to wait till I get to the park.
It’s seems much easier at the park

 

[Tinkaboo]

Well, I’m not going again until December and I hope they will have trained more folks by then but methinks it’s just a ploy to keep the numbers down. I just don’t think I could handle the wait at the park.

 

[iHEARTflorida]

Does anyone know what the hours are for the accessibility services kiosk in the esplande?

 

[BriannaRuth]

Opens one hour prior to park opening, closes 2 hours prior to park close

 

[iHEARTflorida]

Opens one hour prior to park opening, closes 2 hours prior to park close

The latter park to close?

 

[KPeterso]

We did the enrollment at the kiosk on 7/4 (so an expected busy day). I would say we got in line about 7:45-50 and there were maybe 15 parties in front of us. I think we made it to a cast member a few minutes after 8 AM. We were walking into the park by about 8:20 with the DAS approval (including the CM giving us a lot of information) with our first DAS ride already booked.

 

[rangebob]

I called tonight 7pm ET and was connected to a person by 745. My son was approved and everything completed by 815

 

[BriannaRuth]

The latter park to close?

Good question. I would assume they mean the entire park, so when DL closes, but the website doesn't specify and I didn't ask when we were there since we were able to get it done the afternoon before.

 

[SueM in MN]

Well, I’m not going again until December and I hope they will have trained more folks by then but methinks it’s just a ploy to keep the numbers down. I just don’t think I could handle the wait at the park.

From posts on Social media, people who were turned down were encouraging each other to keep calling over and over. Some reported calling 20 times a day and yelling at CMs. Disney recently started hanging up on those 'abusive' callers and blocking them from calling again for 120 days.
This was primarily an issue at Disneyland - wait times there have recently started to come down. They have been short for WDW for several months