Is Member Services not held to the same high standard as the park cm's?

[luckytso]

I am a new member (since June 2002). But since I decided to buy some points at BCV in April, I had been in contact with MS since then.

I have to say that the mojority of the calls that I made with MS were very pleasant. There are people who are extremely helpful (Garth as an example), some are just nice, and some are just professional. However, I have to say that, compare to calling other customer service area in any non-Disney places, they are the best bunch.

I am happy with my DVC purchase and even when I was put on hold, I enjoy the music that they played, just really makes me want to go to Disney.

Overall, we are all human and we all have good days and bad days. But MS generally are always nice and patient. With me, since I was new, they explained to me the rules and the whole nine yards.

 

[MickeyCrazed]

I totally agree with mkymouse 1928. I am also a CSR in a call center, and unless you work in that environment, you can't imagine how stressful it can be.
I answered the phone yesterday and the first words out of my customers mouth were "I WAS JUST ABOUT TO HANG UP, I HAVE BEEN HOLDING FOR OVER 11 MINUTES!"
How am I supposed to react to that? Does the customer think that I am not aware of the hold time? Do they think we don't care that at times there are only 10 people on the phones and 20 calls holding?
Even when you love your job, that type of constant stress can carry over into your calls.
As DVC members we "bought a piece of the Magic", and we truly deserve it. The next time you are on the phone with a MS representative, please remember this post. If the rep doesn't seem to have the "Disney Magic" that day, please try to spread a little of it their way. Their previous customer may have been a litte harsh and YOU could be the customer who turns their day around!