Hi Dolly, I was going to post the same question a while back. I've had lot's of problems in the past with my 4shared account. Images wouldn't load, when I thought they loaded all I got was a blank or gray image. I e-mailed customer service about 7 times. Then all of a sudden it started to work??? right before the Christmas rush I'd say. I upgraded anything and everything. I don't know if that helped or not but everything is ok...for now. I have Windows Vista and by the way I experienced something similiar with Photobucket. Good luck with this. I know how you feel. Linda