damo
Proud Redhead
- Joined
- Jan 1, 2001
- Messages
- 37,812
Frankly, I'm horrified by this story - I can't imagine not being allowed to retrieve my child!
I don't care if they have to shut down the whole ride, if my child is scared to go through alone, then she shouldn't have to go through alone. My husband would have been ripping heads off right and left.
Since you didn't try the seats out front, they should have pulled you aside for the test seats inside. But they didn't, which means they dropped the ball by not grabbing you out of line. Forcibly separating parents and children is inexcusable. I think this one's worthy of writing a letter of complaint, so that in future they're more proactive about pulling people out of line when there's any doubt.
There was another sibling riding too. The child was not riding alone. But I agree that if the child didn't want to ride once the mother had to leave, they should have let that child off. I guess we'd have to have been there to know exactly how it happened.